This is a great hotel very close to the beach and town of Biarritz, 5-minute walk, I would highly recommend it. The AC worked very well, bathroom was great and the general hotel had a very "cool" vibe with a lovely lobby to hang out in. Timber floors in the rooms are great for when you arrive back with sand on you from the beach!

Major draw backs were the limited parking and bed that began to sink over time. Parking: I had asked before my stay for the price of parking only a few weeks beforehand and was told it was 15 euro/night and couldn't be reserved. When I arrive I was told it was 20 euros a night and they would not honor the quote I was given each when I showed them the message. I also got the last spot available! To park on the street close by was very difficult with limited spaces and the cost was 35 euro for 2.5 hours. There are no easy parking options close by and the options in the town were usually completely full each day. The bed was nice at first but over a 6 day stay the mattress began to sink a bit in the middle and the pillows were also not good.

The staff were very friendly and helpful & gave us a useful map of the local area on arrival. The room was well equipped, beds comfy, the bathroom was smart & super clean. The hotel is a 2 minute walk from the no. 36 bus stop, all very convenient. Everything we wanted to see in Biarritz was within about a 20 minute walk. We particularly enjoyed the range of breakfast items, eggs, ham & cheese, choice of breads, fresh & dried fruits, yoghurt, pastries & a range of teas/coffees. We've already recommended Biarritz & hotel Akena to friends. Checkout time of 12pm is very helpful.

The twin room was a little tight, but this is perfectly acceptable for the modest price. Coffees & spoons weren't provided and the cups were paper (although fine for hot drinks). We'd brought our own coffees etc. so not an issue, just it would be a nice addition - but again fair enough for the price, just its worth taking your own.

Very nice hotel. Close to the town. Breakfast was lovely.

Staff didn’t know from booking.com that I had paid already and questioned me on this. Whatever system they were using didn’t show it until they searched again. Staff also didn’t realise that I had responded to an email sent by them asking if I wanted to include breakfast. They told me breakfast wasn’t included even though I had asked for it to be included in my reply to their email. Felt that the system they were using wasn’t linking communications for staff to see.

-Location was exceptional. Great accessibility by 1 bus from the main train station or the airport. Close to the city centre but in a calm area. 5 minutes walk to the miramar beach. Many great restaurants in walking distance. -Big enough room. -Clean with enough facilities. -Very good A/C system & hot shower. -Welcoming & helpful staff.

-A pair of slippers for the room could do well with all sand that comes from the beach. -No Electric sockets by bed.

The hotel was excellently located near two bus stops which made it easy for getting around and getting back to the airport. There was also a small supermarket and bakery nearby. It was a 5 minute walk from the seafront at La Grande Plage. The staff were lovely and very helpful at all times. The lobby area with leather sofas and other seating is great, the room was spotless and the location quiet, despite its proximity to the beach.

Very nice hotel that was recently redecorated. It has a really nice atmosphere. Great value for money. Short walking distance to the beach, shops and restaurants. Super nice staff who were very helpfull when we had to extend our stay when we had car problems. I'll definitely book this hotel again when (not if) I go back to Biarritz again. Biarritz has a great vibe, it doesn't matter what kind of weather it is, the ocean, watching the surfers, the food, it's all fantastic.

The staff were so pleasant and helpful….. we could not praise them enough. The decor was modern and welcoming. The lady who cleaned our room was so full of energy and very amusing. Breakfast was a very pleasant experience and once again the staff there were excellent….the freshly squeezed orange juice was amazing. The location was fabulous. A truly wonderful short break.

absolutely no complaints

The hotel is in a quiet location just a few minutes walk away from La Grande Plage and where the actionis in Biarritz. It is clean and comfortable with friendly and helpful staff an a great athmosphere. The breakfast buffet was also very good. There is a small bar and lounge at the reception which we appreciated.

The room we got was brilliant! It was big, clean and really comfortable. We only stayed for one night and we were really happy with everything. The reception staff were very friendly and helpful. The beach was only a short walk away and there were plenty of restaurants and shops nearby.

Nothing

The separate toilet. The tea making facilities.

We arrived 15 minutes before checkin time after a journey and carrying luggage. We were told in a slightly unfriendly manner that we would have to wait until 2pm. This was rather an off putting welcome and start to our stay.