Lovely staff who were outstandingly professional, helpful, hard-working and friendly. A great team! Sparkling clean and very well maintained accommodation. Brilliant mini bus transfers to and from Chania.

Only two things caused us any problems, which hopefully can be resolved. We stayed in a junior suite (103). Firstly, the shower leaked all over the bathroom floor unless you kept hold of the shower head yourself at all times. The problem was caused by there being no seals on the bottom of the doors, together with the holder for the shower head being in a vertical position and only permitting it to point straight at you. Secondly, the sheets sometimes didn't fit the bed properly and caused a poor night's sleep as they rumpled up really badly. Such a shame as the beds were really comfortable otherwise. Fitted sheets, or sheets that were big enough to be tucked well in, would be a great improvement to an otherwise absolutely excellent hotel

Excellent stay, breakfast and view from the room and restaurant. The pool is clean & the food is good. The best part is the free shuttle to the city centre which takes 6-8 minutes, make sure to book it in advance especially during peak season. The staff at the hotel is service minded. The room was clean and it was facing the pool and city view.

No complaints :)

The frontline staff, Maria, Faaia and Nicholas were always available to help with any queries, organising taxis and were kind and helpful. The hotel provided a free shuttle bus to town, which made the location perfect. Views from the hotel looking down on the town and the port were breathtaking. We often took the walk down to the town and the shuttle uphill to the hotel. It was a good mix. We were warmly greeted each day by the cleaning staff, who were efficient and thorough. There is a laundry for washing and drying clothing, and we especially enjoyed the use of the leisure room where we could read and enjoy a game of cards. The offering for breakfast was varied and delicious. The dining room is perfectly situated to take in the incredible views. On our last evening, we booked for dinner in the dining room just before sundown. We had a scrumptious meal, a great bottle of wine and bade farewell to Chania. We highly recommend Royal Sun hotel, we believe it will not disappoint.

We couldn't have been happier with our choice of a hotel! It's located a few kilometers outside of the center and the old town but this was only a positive thing for us - lying by the pool (a big and clean pool for that matter) it was actually calm and quiet with only some birdsong to be heard. The hotel also provided a free shuttle every half an hour to the center and back so the distance was not an issue whatsoever. The staff was a m a z i n g, I can't compliment them enough. It must've been the warmest welcome I've received at any hotel, in any country, and they kept being so genuinely kind and helpful for our whole stay. The restaurant upstairs offers you the best sunset view in town and we actually ended up having dinner there almost every night since the food was also great there. The breakfast buffet was so great as well, with a big variety of food and omelets made to order. If (and hopefully, when) I return to Chania, I will definitely stay at Royal Sun again.

If you're a light sleeper like me, BRING EARPLUGS WITH YOU. The only thing that slightly bothered me here was that the walls and the doors seemed to have been made out of cardboard (at least on the second floor where I stayed). I could hear absolutely everything; someone living down the hall - not even next door - put on some music from his phone and started to sing around midnight and they could've just as well been by my bedside. With earplugs I didn't mind the snoring, singing and/or frisky neighbors though and I would still go back in a heartbeat.

We had an amazing stay at Royal Sun, the room was very comfortable and with a beatiful view, the staff was really kind and nice, always helping and guiding us before and during our stay in Crete. Also, the breakfast was excellent, we could try a lot of things typical of Crete's kitchen and were delicious, and we can say the same about the restaurant, the waiters and waitress very professional and kind. They offer you a shuttle bus to the old town and the car rental service that they offer works really good too. We had a wonderful experience in Crete and we are so geatful for the treatment that all the staff gave us

We stayed at the Royal Sun for a week in July to celebrate my partner's birthday. We had family staying at the hotel too and it was just perfect. Its views overlooking the bay and the old harbour were magnificent. The pool was huge and very well maintained, with bar service providing food and cocktails when required. The rooms were a little dated but well appointed, with a large private terrasse to watch those magical sunsets, bliss! What makes the hotel so special is the team and the care management takes in making each stay a memorable one. The front office team (Maria, Nikolas and especially Nota) were always on hand to greet us with a smile, help us plan our days, book the free shuttle service linking the hotel to the city centre (so no one had to drive down and could enjoy a drink or two without having to worry who will drive back). Emil, the main driver, was very nice and helpful too. The restaurant, located on its top floor with breathtaking views of the bay, was just amazing. We had breakfast included and again the team there was just fab, especially the hostess who was always on hand and super smiley. We also had dinner on three occasions at the restaurant, different ambiance at night, with dimmed lights etc. and a great menu with fantastic desserts. Upon departure we received a great farewell from the team and even little gifts from the hotel management (honey ointment produced locally). We couldn't fault it, we highly recommend this hotel and hope to come back one day - efcharisto!

Beautiful location up on a hill looking down on the Sea. Amazing place to eat dinner.

Parking was difficult but doable!

It was more than expected. The hotel was excellent, very clean, warm and cozy, with amazingly friendly staff, with excellent, full and complete breakfast and a very tasty cuisine choices for dinner. The view was spectacular since it is located on the hill and you could see all Chania underneath!! A total Value for Money!!

The only (not serious at all) thing that I missed was something to hung the towels after the shower!! Haha!! Totally negligible...

The hotel is located a 15-minute drive from the airport. It takes 10 minutes by car to the city centre, or the hotel offers free transfer to the centre of Chania and back to the hotel. The hotel is located in an elevated place where a beautiful view of the city can be seen; there is coolness and silence than in the city centre. The room was clean. The territory of the hotel is very beautiful and well-kept. There is a very nice pool. The staff was very helpful and polite. The breakfast was great, but after being there for 7 days, the repetitive food got a bit boring. Additionally, if you're tall and a bit overweight, you might find the lack of space in the shower - it was quite narrow. Overall, it was a good experience and I would recommend it to others.

Nothing

It is a very relaxing hotel if you seek a place to chill and enjoy fantastic views, excellent service, nice swimming pool facilities and restaurant with delicious food and drinks in good prices. The hotel is located in the hills of Chania Town but ten minutes away from centre by car. There are also nice beaches around for 20 to 30 minutes away. The staff was very friendly and always willing to go an extra mile to assist visitors. The hotel offers free transportation to city centre which is convenient even if you have a car since the extreme traffic conditions make it difficult to park and drive in the city centre. There is nice breakfast with a variety of options in the buffet every morning. We definitely recommend this place and hope we come back soon!

Nothing I did not like. All was great!