The room was great. particularly high-quality restaurant. Very good service by the people. The internet worked very well. The desk to work at the room was spacious. The bathroom was very good and spacious. No noise coming from outside.

The pool was small for the size of the hotel with too much Clorox and white., no transparency. Bad and sad. The service through booking was not good. Delayed too much to reply to bad communication with the support. The area outside the hotel looks dirty, prostitutes on the street all over. Not nice scenery. One of the main elevators didn't work.

I love this place and it's my "go to" spot in CDMX. An old-school full service hotel at a fair price. Great staff at all levels, especially up front. Helpful, efficient and respectful. Nice clean rooms and great housekeeping services. It's walkable to many major sites (Alameda Park and Belle Artes) and I've walked to Chapultapec and the Zocalo too. Lots of excellent street food and many good restaurants around, especially by Monumento de la Revolucion. Restaurant and bar and pool/small gym on site. All quiet solid.

That I had to return home.

We enjoyed it all. Pool, sauna, gym restaurant, the very friendly and accommodating staff. This hotel was perfectly located, quiet area, centrally located to all major attractions and tour start points. If you enjoy walking this, the hotel for you all is within 10 to 30 minutes by foot, including all sorts of public transit, bus, train, Didi ,Uber, taxis, and subways. The bed was comfortable. Drip coffee machine, coffee, and tea included daily. Toiletries (shower gel, shampoo, conditioner, body cream. Hand soap. I did expect and would have enjoyed it even more if there was a mini fridge to keep fresh fruit purchases cool. I hope it will be there the next time I visit "Exe Alameda Reforma" hotel CDMX. thanks again to all. Best regards Marc and 👼 2024

All was good, although a mini fridge would have been better.

Proximity to the metro station. Appreciated the slightly early check-in and this is the only hotel that allows late check out (with fees of course) to accommodate night flights. Experienced with other hotels that late check out can only be confirmed int eh day of check out. Overall presentable hotel with lounge to sit and comfortable room.

Dated facilities. There is only one power point to charge which is below the table and away from bed.

all good! we are a large family

Close to Alameda park or Hidalgo metro station. Beds are comfortable, great range of choices for breakfast and very helpful and attentive staff. They even sent postcards for me, although they normally don't offer the service.

A few things seem to be lacking for a 4-star hotel (stamp and mail service) or an introduction of the available facilities (e.g. pool, sauna, where are taps with purified water - it's all there, but nobody tells you or gives printed info). Door provides virtually no sound isolation, so noise from outside woke me up a few times.

I stayed in 4 other places (trying different neighborhoods) over 3 weeks but no one can top the Exe Alameda. Great beds and pillows plus very clean rooms, excellent shower and convenient plugs and desk. The staff is wonderful. Helpful, responsive and professional. There's room service, a restaurant on site and a weekend (Thurs-Sat?) bar. Great street food scene and convenience stores nearby. Metro too. Easy walking to Alameda Park area. Monument to the Revolution is close as is the excellent San Carlos art museum. This is a old-school full service hotel and you can't go wrong. It's a winner.

I do wish rooms had a mini-fridge.

The king suite room is insanely good for the value, the room is absolutely huge. I wanted to work remotely a couple days I was there and the internet was great connection. Room service food that came was really good food. The spa bath is insane, it’s like a pool you would get at a spa. The pool upstairs was beautiful, open until 10pm each night.

There’s not really any plug sockets in the room, I couldn’t plug my phone in next to my bed and the adapter I had for my laptop only worked in the bathroom. I had the buffet in the resturant, it was cold and not worth it. This is more FYI than a complaint, the hotel is really amazing.

The staff are really helpful and all that we spoke to were friendly and pleasant. The pool is small but was quite quiet so not crowded. The room was clean and quiet and the bed was very comfortable. Good location.

The food is geared toward US visitors I guess. That doesn’t mean that it’s bad food, just we prefer to eat Mexican food.

I appreciate that the lobby is open 24/7, and the staff is always courteous and friendly. The room was clean and spacious, perfect for my family. The restaurant is also a great addition, offering delicious food. It's a great location in CDMX.

Even though the property looks good overall, the rooms and furniture require more maintenance, especially the mattresses.