Amazing staff great location large room Breakfast was good

The hotel is tired our room had pieces of carpet cut out and replaced cigarette burns in places couches were stained and walls and furniture chipped For the amount we paid it needs a spruce up

Staff - Friendly and attentive. There was a lovely lady who remembers us and would check in on us on our stay and breakfast choice. Location - Pretty convenient. Lots of malls nearby so food and shopping are easily accessible. Room - Super spacious. The standout is definitely the bathtub - the best ever had!! Interior wise, you can tell this building has been around for a while, which depending on your taste see it as dated or grand. We see it as a plus because we don't see this sort of interior much, and it's a nice change!

Facilities - Note that the onsen is for ladies only, so my husband couldn't enjoy it. But not a big problem given that the bathtub in the room is so luxurious already.

Everything exceeded my expectations. Breakfast room service is much better than getting up early to eat at a buffet during set hours. I only wish I could have stayed longer.

The breakfast was convenient and plentiful, but the eggs were runny, despite requesting them to be well done. The restaurants had a dress code of "elegant" and "no tattoos," among other things. The problem is that it wasn't communicated clearly, and is a bit prejudiced and dated for a modern city.

Everything was excellent, especially the bathroom, which was the best comparing with many others luxury hotels I've been so far. Regrettably, we only stayed there for one night and were out for the days. Would love to revisit Kobe another time and spend more time here exploring this hotel.

Some devices looks pretty aged. Some what unmatched to the vibe.

The breakfast was fantastic. Large variety of dishes for the Japanese meal. The bread on the western menu was great.

The egg and sausage on the western menu was small in portion. Would be good to have hashbrowns and bacon, etc. Would be good if the western breakfast can be served warmer.

Large and comfortable room Great staff Amenities Room cleaning

Location- We felt that Kobe was simply not worth visiting Breakfast outrageously expensive so did not participate With such a very high price for this stay, breakfast should have been included No tv channel n English

The hotel is very luxurious and for a reasonable price. The room is huge, has a beautiful view, and the private jacuzzi is just the thing needed after a long day of walking. Also, the Ko-Ko-Ro restaurant is a memorable fine-dining experience involving wonderful kobe beef teppanyaki.

Clean, comfortable, luxurious. The best sleep I had in Japan. Spa bath overlooking the harbour was great. Good bar service at bar too.

A bit of a hike to get there either luggage from Sannomiya Station. Would take a taxi next time.

The breakfasts were great but would be even better if it could take place in the restaurant rather than in our room, but otherwise everything else was perfect!

Better for breakfast to be in the restaurant.

The staff were incredibly helpful and went above and beyond whilst we were there. The rooms are also massive and have great views across the harbour.

The cover or seating charge for a drink in the hotel bar is ridiculous.