The staff in this hotel give you the traditional Shetland welcome. They go above and beyond what I expected in terms of helping me with my bag, making me a coffee in the bar and just being so friendly and helpful. The hotel is perfectly situated for a visit to Shetland - right in the middle of the shopping district and close to ferries

If you're disabled or struggle with steps you should go elsewhere - the hotel might be a listed building which would prevent installing an elevator- I'm not sure. Apart from that, I'd recommend this hotel to visitors.

fantastic breakfast! won't need to eat for the rest of the day!

The staff were incredibly kind, patient, willing to help, and very sociable! The breakfasts were very generous, set in a large yet cozy banquet room, ranging from various cereals to a solid fry up, and everything in between. The hotel itself is in the heart of Lerwick, and within stone's throw of pretty much everything, from cafés to chippies to gift shops. The owner even went out of his way and gave me an emergency lift to the ferry after my flight was cancelled.

The only suggestion I have is to add hydraulic door closers to all doors. There were several times where guests would move about the hotel at night and would let doors slam behind them.

I was pleasantly surprised with the flexibility from the Owner/Manager "Harvey" who more than adequately catered for my needs during my stay. I was very impressed with his "hands on" approach. Mickey and Janet were definitely the "dynamic duo - Batman and Robin" at breakfast time providing a warm and friendly service, always a smile and a 1st class breakfast on offer, for sure more than I needed, but i did over indulge, why not! Overall 95% satisfaction. Not every bodies cup of tea I can only guess, but I will return for sure.

No please do not disturb sign for bedroom door, no telephone and no fridge, the stairs were difficult for me but would not detract from me staying again.

The breakfast was amazing Micky gave us great choices. Even went out to get fish (smoked haddock). Janet queen of the Dinning room. Even got into our car to show us the way to the carpark. Harvey the owner made us very welcome and upgraded us to a Seaview. Carried are weighty luggage upto the carpark. The hotel is a work in progress but has character. We thoughly enjoyed our stay and would recommend it to stay.

Nothing really as the hotel is in the process of being modernised. It would be unfair to criticise.

1. The hotel has a beautiful grand staircase as its entrance. The stairs are daunting with luggage but the staff is helpful. When we checked out, Harvey even delivered our luggage to the Northlink ferry! 2. The breakfast was generous, and available from before 7am until about 10 am. No problem getting breakfast even though we were jet lagged. Further, hot items--tea, coffee, toast, eggs, etc.--were served by the same 1-2 pleasant wait staff whom we enjoyed seeing every morning. The cold cereal selection was abundant--we think it was the entire cereal aisle from Tesco! 3. The bar was a good place to hang out when we didn't want to go to our room. We could access the hotel's wi-fi there and bring our carry out food if we wanted to.

The hotel's floor layout was quirky. I never figured out how there were 300-numbered rooms on different levels? forks?, but I *did* figure out to avoid the stairway labeled "fire escape" that dead-ended into a wall! The latter is dangerous...

The hotel management and staff are most accommodating and friendly making our stay a total pleasure! The room is comfortable with a magnificent view over the harbour and bay. The Scottish breakfast is excellent! The hotel is a gracious period building in the centre of the town hub close to good shopping and restaurants. Parking is ample, close and convenient. Thanks for a great time and we shall be returning soonest!!

Being someone not from Shetland I was unsure how I would be received in the bar, however I had nothing to be concerned about. The locals made me feel so welcome and were happy to include me in conversation at all times. A hugh tank you to Robbie a new friend made for life!! The bar staff Holly and Skylar were always cleaning when not serving. They were again friendly and made me feel like I was in my local pub. Harvey the hotel owner went above and beyond to get me into a room straight off the ferry early in the morning without extra cost. The breakfast is superb and I usually have a can of coke, which Harvey provided for me as soon as he knew. Unfortunately the hotel does not do an evening meal just know, but the locals and staff recommended a range of restaurants and take aways, and I could eat a takeaway in the bar if I wanted. Highly recommended!!!

We really enjoyed our stay at the Grand Hotel and the hospitality provided by Harvey and his staff. He even helped us to the petro station (coming from the US it is a bit different) so we could fill up the car before proceeding to the airport for our flight. Sorry that England lost in the football match but we enjoyed talking with the locals at the bar of the hotel and the breaksfast was very good and the entire staff was very accommodating.

Nothing

The staff make this hotel, they honestly couldn't be better, I stay in about 40 different hotels a year and these people are the best I've come across in a good 10 years. The parking is easy, the location fantastic and the breakfast really excellent (and available before 7am which made me really happy).

The hotel is a bit tired and could do with a spruce up more powerful shower, decor, etc but it is also a historical building,