Every staff member I dealt with was kind and helpful. The apartment itself was clean, spacious, and comfortable. I had a work trip in town & my partner came with me, so we could make it a little getaway before having to deal with the stress of the upcoming Christmas holiday. The apartment made us feel like we were ready to pack up our things and move in… as strange as that may seem. The parking is tight, so be aware of that, but overall, spaces were easy to find. After my works Christmas party, we ventured out to see what there was to do. We found a little Christmas market right around the corner, a golf simulation place/bar, plenty of restaurants and places to grab some drinks to go! We will be for sure staying here again when I have to go back to Pitt!

The couch wasn’t the biggest and there wasn’t any additional ottomans to put your feet up on, but it was still comfy! We stayed on the 12th floor, so other than the penthouses above, we didn’t have to worry about noisy above neighbors, but the neighbors to the left of us were definitely early risers! They also do not have apps to sign into, like Netflix, but you can mirror a device instead. Overall, these were just small things and we had a great time!

Great location and spacious room.

We had stayed for a conference that was held 8-11am on a Saturday so we had requested a late checkout which was ultimately not given. This made our morning incredibly difficult logistically as we had a 6 hour drive after the conference at which point we were planning to come back to the room to freshen up and prepare for the trip back. We did leave our car in the hotel lot so when we came back to the hotel to retrieve our car we asked the same gentleman who would not allow for a late checkout (even though we had requested one and were told to speak to the front desk in the morning to confirm) if we could you the restrooms. He gave us a hard time that it was for employees only. This treatment was a ridiculous considering we were guests who had checked out only a couple hours earlier.

The downtown location with close proximity to restaurants and parks is great.

The instructions for parking in the garage was unclear We were informed after parking on the 2nd level and struggling to enter with suitcases via the stairs, that we were supposed to park on a higher level. The Apartment was great but the temp was hard to control. Very hot in bed room and very cold in living area to sleep on pull out sofa and no extra blanket. While great amenities were located on roof top including basketball court, tennis court, lounge couches and chairs to drink wine and view the skyline, we were stopped by security to enjoy the view due to penthouse guest making complaint.

Friendly and reliable service at the front desk. Excellent location with walking distance to both sports stadiums and many restaurants. Spacious room with high ceilings and full kitchen facilities. We loved the independent living feeling, like staying in an apartment away from home. The laundry machines in our unit were convenient. Complimentary access to the adjoining gym/health club. We would absolutely stay here again.

Very poor, rude, entitled, obnoxious, wise guy, customer service. At Hilton or most other hotels, I'll call and ask for an extension, I'd be told a simple yes or no, not berated with attitudes "your really calling a minute before? Really?", when I called for room service "we dont have room service for nightly guests, only long term rentals once a week". I countered, "what if I pay?" , then they said, "did you hear what i said? That would be a no... come on....i think your smarter than that" I replied, "okay thank you". We hung up and I got a call a few minutes later "sir we can offer room service at this rate".... The place was nice but the people hate their jobs and need to change

the studio apartment is a good size. the bed was comfortable, the kitchen was awesome. and view. We had a view of the other hotels over looking a plaza. It was beautiful when the sun was setting, as well as the roof top view in the evening. The hotel was quiet for the most part and had great shower pressure. The hallways were cleaned. and all staff were courteous.

the daily parking fee of 30 dollars was nuts.

We had a great apartment with a cool view in a convenient downtown location

The parking lot is very tight! Do not come here with a big suv or pickup truck. The exit ramp is extremely narrow, the turn is tight, and the road is so banked I felt my SUV was going g to tip over!! I thought I was going to hit the wall.

Greeted by the gentleman manning the desk. Very friendly. Early check-in with no issues. Love that we had access to the fitness facility. Parking located in the same building. Location is walking distance to Market Square, and Heinz Hall.

Not a deal breaker but it would have been nice to have an additional half or full bath in the two bedroom apartment. Also roller shades in the living area.

The apartment was AMAZING. Great views. Super convenient to market square and the cultural district.

The parking garage is tight - wouldn’t recommend a large SUV or pick up truck trying to navigate the ramps and parking spots. Also, we wanted to go to the roof to take pics (you’re allowed) but the penthouse elevator wasn’t working.

Location was excellent in the heart of town, cleanliness and the kitchen is fully equipped. The view from my apartment was amazing.

Parking fees and the sofa was not that comfortable. Also if you sleep in the living room on the sofa the windows have no shades, they said they can tent it but still not dark enough