Very convenient location. Spacious room. Comfy bed. Concierge service was good, helpful and courteous. Shuttle service is a plus! We liked the XPark Aquarium’s Live Channel that they have on tv in the room :)

The toilet in the room could use a proper towel rack. We didn’t have a proper place to hang our towels after use. Shower area is right next to the sink. The glass door wasn’t able to keep water in. So the standing area at the sink gets wet after every shower. Room a little dimmed even with all lights on.

I loved the firm beds. I know it’s not everyone’s cup of tea but I had the best sleep here and the pillow menu was the best too, I took advantage of the elevated leg pillow and it did wonders for my tired feet. The location was also great as it was next to a mall (we went to eat at Dim Dim Sum twice because my son loved the soup so much), also next to the factory outlets.

There was no free playground onsite, you have to pay for the connected playground next door (though hotel guests get a discounted rate, it was still something like 630 NTD but for a full day).

Attached to food court, markets, shopping

Property was tidy. Although, not very accommodating when requested months before, weeks before, days before for late check out before arrival. Had a long layover flight, and was exhausted from travel. They repeatedly kept saying they were fully booked. Therefore, was unable to accommodate. What’s like 2 more hours? And guests sometimes don’t arrive until later…. they could’ve made it happen. I think what bothers most is that they didn’t even try.

all staff were welcoming and helpful (lobby, at the counter, housekeeping) room was big, clean, comfortable. location was very convenient for shopping, access to xpark, access to HSR. water dispenser on each guest room floor. free bus shuttle between hotel and HSR is convenient when we have luggages to carry.

Elevators were very spaced out from one another. anxious to know which elevator is coming, especially with luggages. for the price, we would expect more facilities such as having a pool, spa

Posh, clean and beautiful. Staff are attentive and helpful. Super love the family room with 3king sized bed!!!! The location is superb if you intend to shop at Gloria Outlet. It is directly connected to Landmark Plaza (with many food options and XPark Aquarium) and Gloria Outlet. Great stop for 1-2nights with activities catered to both kids and adults. I was able to let the children rest comfortably in the hotel while the adults shopped.

Nil.

Location: 5-7 mins walk from the taoyuan mrt station. There is a shuttle bus service to the hotel, just that our arrival time is way too late. It is besides the Gloria Outlet shopping area (hope I got the name right). Attractive for those who likes to ship. Rooms: really comfortable &, very spacious for 3 king size beds (+ platform and 3 toilets (2 showers and 1 with bidet). The beds are really comfortable, firm and good support. Really. My back ache was much relieved after sleeping on it. Thankfully, this hotel was our last stop of the tour and we enjoyed it thoroughly. There is a PX mart (全联）opposite the hotel. I managed to buy good local seasonings & tidbits to bring back home.

Nothing really. But if really need to be picky, I would say the breakfast (TWD 600 for 1 adult). The variety was great, the food layout was amazing and makes the food look appetizing. But, the western dishes are badly done (bacon was hard, French toast was dry etc...), but the Chinese dishes are great.

We traveled with extended family. One family had 2 adults and 4 children and this hotel's family room far exceeded expectations! The family room had 3 queen size beds so everyone slept comfortably; the bathroom was segmented in bathtub room, shower room, and toilet room; and there was still plenty of room to walk around and all the luggage! The other double room was also spacious and comfortable. Everything was very clean and all staff were very gracious and helpful. The breakfast buffet is very extensive and high quality. This hotel spoiled us for the hotels we stayed later in our journey through Taiwan. Very highly recommend!

Not the hotel's fault - although very close XPark aquarium (great for all ages) and the outlet mall, both in same complex, there isn't very much around there. The HSR and train station is very nearby, so convenient to get to Taipei and other places.

Rooms are big enough for groups and staff was very friendly and helpful. Also it was great that they had complimentary shuttle service for our family going to the nearby baseball stadium for the concert.

It would be better if they have more than 1 washing machine and 1 dryer in the laundry room.

Location is great especially its near to Gloria Outlet Malls and eateries. The room and toilet is huge and comfortable. The daily buffet breakfast spread is great too! Nothing much to complain except that due to eco-friendly, the hotel now does not provide amenities such as toothbrush etc. So do bring your own if you are staying there but you can request for it upon check-in if you did not bring.

NA

Spacious room with cot provided. Room comes with complimentary drinks and snacks and there was a water dispenser and business room for water and coffee refills at Level 5. We also love that there was laundry room. Location: well connected and a short 7-10 mins stroll from HSR Taoyuan to through the Gloria Outlet Mall area.

Breakfast selection can be better