Excellent room service, well located, easy parking, comfortable beds

Room was not spotlessly clean

Great location only a 10 minute walk to the Christmas market and square. Staff were fantastic and very helpful. Baby cot was already set up in the room for us (we requested at booking but most hotels weve stayed at either forget or leave you to unpack the cot). Bar areas were nice and the underground parking great. Our room was a good size and was very clean. Had everything we needed. Breakfast was excellent. Sausage, scrambled egg, boiled eggs, bacon, cheeses, fruit, lots of breads, pancakes and a waffle machine - really good.

The room was large, well appointed and care had been taken to provide extra things, like an ironing board and iron, extra pillows, thick towel ing bath robes, decent sized China mugs, for the coffee and tea station, as well as cups and saucers and glasses. There were complimentary soft drinks in the fridge, as well as bottled water. I requested sheets and blankets, rather than a duvet, which was there for my arrival.

The floor of the shower was rather slippery, so possibly a grab bar may be useful, however, this is not a major problem

pleasant hotel. basic amenities and nice modern rooms. nice toiletries and bathrooms

parking needed to be better signposted. online it says parking is free but you do have to pay $11 per night. noisy road outside and inky single glazed windows

Lovely hotel, free ice lollies for kids on check in, and also some little wooden puzzle games for them to keep. A glass of champagne for my husband and I as it was our wedding anniversary. Room was great, spacious and comfortable. Loved the Nespresso machine as well. Good to have table football & ping pong to keep us entertained on a rainy evening! Breakfast was amazing, machines to make your own pancakes, crepes and boil your own eggs. Good selection of pastries and hot breakfast items too. Staff were very friendly & helpful.

Nothing!

Very nicely surprised by this Mercure, definitely better appointed than others I've stayed in. Room was modern, spotless, and quite comfortable for three people, with a partial view of the towers in the old town to boot. The lobby area was great, very cosy and with some free games -my child was excited by the foosball and the arcade-style videogame. There was a parking (about £10 a day, so we could leave the car there for the morning after check-out) with direct access to the hotel, and the old town was just a 5-minute walk away. Great for one night, I'd come back.

Nothing, really. Double room was a bit small for three people, but that's to be expected, and anyway we spent most of the time in the hotel playing the games in the lobby.

Arrived late at the hotel after a 7.5 hour drive. All the staff were amazing! A special mention to Oceane and Melodie who really helped with sorting out dinner and helping with activities for the kids, they went truly about and beyond and I’m so appreciative. I can highly recommend the hotel to anyone. Underground parking was a huge positive too and at a really reasonable rate. Thanks to all at the hotel made our stopover very easy.

We had an upgrade to privelidge room which was spacious and came with tea/coffee, water and a couple of soft drinks. The location of the hotel is close to the old town and also the rail station. The underground parking was particularly appreciated and made access easy with bags etc. Bar was good and prices reasonable. Breakfast was very good. Staff were freindly and efficient. Value for price paid was very good.

Not much to say. We had no problems at all.

One of the best Mercure hotels we have stayed in terms of facilities. Just little things like a water dispenser on each floor, lots of books, board games and games like TT, chess and even an arcade with classic video games on it. The Reception area has great interiors. Room was nice. Location was just right to approach the city centre. Convenient parking. Staff,very helpful and friendly

Nothing

A pleasant surprise, the hotel was really nice when compared with the tired and overpriced hotels I have stayed in within the area. Breakfast was really good, and offered more options, not just the usual self service bar of cheap food I’ve come to expect in hotels. Arras was also a pleasant surprise if you want good restaurants and bars.

Had to pay for parking but it was very conveniently located and good value.