Location is perfect for walking - Santa Cruz is easy to get to and you are very close to Playa Chahue. It's a beautiful hotel with a lovely pool. Our room was located on the 3rd floor and a little farther away from the pool area which was a bonus. Really nice restaurant with good choices on the menu and the breakfast buffet was stellar. Staff was very helpful when needed. Housekeeping was impeccable. We would happily choose to stay here again!

We're used to a softer mattress but were aware that it was common in Mexico to have firmer mattresses, so we weren't surprised. As I said, we would come back, so not a big issue.

Enjoyed our stay! Comfy bed, spacious room, refrigerator and coffee! Water provided daily! Our maid did an excellent job at keeping our room tidy. Food was good, staff very helpful, even with my lousy Spanish! We will return!

Only thing that needs a bit of improvement/ the pool chemicals/ are off! Pool was a bit cloudy. Wish they had a sun area on the roof! The pool gets very little sun, as it’s blocked by the buildings.

Very friendly staff, excellent service with rooms cleaned daily and fresh towels, pool towels, and water day, restaurant in hotel was great, good food, service and open from breakfast through to dinner. Clean pool and lounging area. Walking distance to beach and some shops, affordable driver service available at the hotel with friendly local drivers.

Nothing

The pool was fabulous. The little balconies are very convenient.

The ceiling fan was unbalanced, therefore it was noisy. They had to change the unit totally because of the motor noise, but it still was unbalanced. The air conditioner unit blew cold air down on the beds and it was also uncomfortable. I asked the maintenance guy to fix it, but he couldn’t. So, it was too cold to have a/c on at night, and the ceiling fan was too noisy as well. Therefore, it wasn’t the best sleep.

We came to Huatulco to scuba dive, the location was perfect for the dive Center. Easy enough to walk into Crucecita for dinner. we did not eat at the restaurant. we prefer street vendors. beds were comfortable and the shower pressure was amazing. After a week in Mexico with no hot water, this was a treat. Staff was incredibly friendly.

Pool noise was loud with children. Eventually we tuned them out. bring an eye mask as the blinds are not black out, if you require this.

We found the staff to be friendly and courtious. They created an efficient, but relaxed atmosphere. The food and service at the restaurant was outstanding... great coffee! The conscier helped me get a rental car by putting me in touch w an english speaking agent. They had a secure parking spot. The rooms were clean and spacious. The pool was clean and uncrowded.

Maybe could have more comfortable furniture in rooms... but beds were great .

Convenient location, friendly staff and amenities in the room (fridge, coffee maker).

The only negative is the restaurant on site, which was surprisingly poor. We only ate there once but given the convenience would have done so more if the food had been better. There are many other great options nearby but the hotel would be smart to improve this area.

The staff was welcoming. They put complimentary beer and soda in your fridge daily and gave a few goodies while there.

The restaurant in the property is incredibly slow. The staff is very forgetful and customer service is not a priority. Also, the closest beach is not really welcoming. Is mostly used by the resorts that line that beach. The god beach (Santa Cruz) is a short taxi ride away.

Close to supermarket and a variety of good restaurants.

Not a lot of international travelers staying at the hotel during our stay(Jan 2-11). Found it difficult to visit with nationals that were also on vacation, as we do not speak fluent Spanish. Also, the beds were a bit firm for our liking.

Gorgeous property with a great location being near a supermarket with ATMs. The management was nice and welcoming and everything was clean. The hotel felt upbeat with music playing during the day and evening at the pool area. The group of friends we came with all talked about how they enjoyed their stay and would definitely consider staying here again.

The beds could be improved. They were quite hard. Didn’t like how we had to wear wristbands our entire stay.