The staff was amazing, everyone was friendly and helpful. It was great to have an indoor and outdoor pool, especially for the weather conditions on Azores. Even though the hotel doesn't have parking, there is street parking available everywhere for free. The location is ok, it's close to the highway (?) so it was easy to get to Ponta Delgada and other parts of the island. However, it's quite secluded from Lagoa, there are no restaurants/cafés/ bars immediately around.

We quite liked our stay but think the following could be improved: we stayed for 8 nights and had every day the very same breakfast (only one type of pastry seemed to change as well as the fruit varied a little bit). Also, we paid for a sea view room and even though we could see the sea, which was quite far away and in a 90 degree angle from the balcony, it was mostly hidden behind the hospital. I wouldn't have paid extra for this, if I had known that before. In the spa, around the sauna/steam room, there are no hooks to hang the towels so we had to place them on the floor. For some reason our shower door didn't close 100% so the floor became wet.

Very newly built hotel, beautiful interiors / bathrooms. Hotel staff was extremely friendly and accommodating. The sauna and steam room along with the indoor pool was awesome

Food menu on the room service was Terrible. We ordered a sirloin steak which was literally a thin slice of unseasoned, STEAMED meat. Same for the tuna. The chef genuinely needs to be fired. Have not had worse tasting food in my life. (The food around the island was amazing on the other hand) The rooftop pool is just a lounging pool - too shallow to swim in plus its not heated. The hot tub indoors is not a hot tub at all, its barely luke warm water. Apparently thats the highest temp they can keep it at which was very disappointing.

Hotel is NEW Rooms are large and well equipped Parking is available outside everywhere without costs Ingredients (breakfast and resturant) are very good and fresh SPA is excellent (but expensive)

Since all is NEW (and you pay a lot) there are many problems: - Resturant is very slow and disorganized - Ouside pool close at 7pm (Why?! There's light until 9pm!); inside one close at 8pm - Cleaning service works all day, but there isn't the option "make my room now" - Breakfast (15€/each) is ok, but only if you arrive soon, after 9am many foods disappear; homlet service not work very well (slow when many people and a bit disorganized) - There isn't baggage service at room, and doors are not very confortable to do that

Good location, fab pools, lovely, large clean comfy rooms, great views, very friendly staff, nice menu at the pool side bar.

Nothing really, just a few logistical issues easily fixed by the overview of a manager, for example allocating tables at breakfast so it doesnt feel stressful to find a seat, also we were made to wait till 4pm to check in because the room wasnt ready at 3, no real apology just asked to move out the way so they can check other customers in.

It really was an amazing experience. We stayed for the whole trip here and it is a great location to explore the island and then come back in the evening. Lots of parking places outside no need to cramp in the small streets of the center. It had a very nice pool on the rooftop.

The only thing we didn't like was that the pool was closed earlier during some days which was a pity to have that and not allow the guests to fully enjoy it.

The hotel seems extremely new, is clean and nicely decorated. Parking spaces are available free of charge.

The staff is not yet well coordinated, food on the menu is not alwaya available. Bathrobe and slippers were only available upon request. Finally, the reception staff insisted on paying a telephone charge of EUR 0.07, after spending a week in the hotel and having eaten there oftentimes.

Installations and decoration style, the pool.

The food very expensive as not delicious dishes, and I will not rate as 5 stars (no help with luggage, and miss some extras in room as a 5 stars have like slippers, etc) and they keep the room to hot at 22 c, and every back to room I put it off.

The hotel was new, clean and very tidy. The staff is helpful and friendly. We arrived in the morning and received a large warm cookie upon check-in. It was a very kind gesture

The location is far from the city center, a car is necessary. But I liked the fact that there was free parking nearby

Staff is very kind and attentive, bathrooms and shower is perfect. And of course the warm welcome cookie. Also there’s free parking in abundance outside the hotel.

The staff in the restaurant are great, but they could use some help. A few more waiters would do wonders I feel.

Great location and amenities. Staff were very friendly and helpful. Overall good value for money.