Excellent location and the use of the outside lift to allow people to reach road level is excellent especially for those with walking difficulties or wheelchairs. Short walk to the Santuario from the lift. The breakfast was good and had plenty of variety and you are served bar coffee, cappuccino etc as opposed to machine coffee which was great.

Nothing. In comparison to other local hotels this room was slightly smaller for 3 people but on the whole was OK and the shower cubicle was quite small too especially if elderly people need more space.

The hotel is very nice and the location is excellent. The room is comfortable.

The staff were not friendly at all. They don’t coordinate with each other and they don’t give any hand over. At our departure, the receptionist in charge came out shouting for the bill which we had already paid before b’fast. It was very unpleasant infront of the other guests. Also, Please change the plastic cups you have at the restaurant. Apart they are not in line with a 4 star hotel, you are harming the environment.

If you are visiting the shrine of Padre Pio, this hotel is in very close proximity (5-7 minute walk a bit uphill) to the shrine. The hotel is modern and and has a big parking lot that makes entering/exiting easy. There’s an outdoor elevator or stairs that reduces the uphill walk to the shrine. There are also several good restaurants to eat at, all within walking distance. I upgraded to a “Continental Room” after booking the single room. It was only €80 more and well worth the upgrade. They also have a restaurant onsite for breakfast and dinner.

When I was checking out, the woman at the desk seemed a bit irritated when I had a question about the upgrade cost. I was under the impression that I was just going to pay the difference at check out, but was asked to pay the entire higher amount. I don’t think it was explained well and they said something about not getting paid by Booking.com, etc. The communication struggle was probably due to the language barrier.

Perfect location to Padre Pio's Shrine, (5 mins. walk), Dinner was delicious and the gentleman serving us was really good, friendly, top notch service!! Buffet breakfast had plenty to choose from plus you can ask for freshly cooked eggs and bacon. Our room was adequate for 2 persons for a night stay. Check in was quick and we also left our luggage after check out as went back to the Shrine.

Nothing, it was a perfect one night stay for us.

Fantastic location,convenient when going to Padre Pio Shrine, very close to the bus station, only thing is for people who has difficulty with inclines, the hotel is downhill which is fine if you’re coming from the shrine but can be difficult for some who has mobility issues. The food was great, good selection of breakfast and we also ate lunch and dinner which were all good, we only had a little issue with a bit of language barrier but generally staff are friendly and had great efforts to sort it out. The room we had has balcony with a nice view, spacious and clean.

Unfortunately, the bed mattress we had was not comfortable, feels like basic mattress not like the usual mattress for a hotel

The breakfast was good the room was good. If you intend visiting the shrine of padre Pio then the location is excellent.

Didn't like the fact that you have to pay to use the lift to get to the hotel (not the one inside the hotel) and you specifically need a 50 cent coin to operate the lift which I didn't have which meant that I had to walk down to the hotel to get a coin in order to operate the lift. It would be better to have the cost of the lift incorporated into the price of the hotel to make it easier on the guests who travel with luggage.

The proximity to the shrine of Padre Pio where our family went to. The very pleasant host, Gino most especially who has attended to us and answered all our questions. They were also so nice that prepared us bags of breakfast for us to bring with us when we told them that we will leave before breakfast is served. It was so helpful since we were travelling all day and that kept us from feeling hungry.

Nothing

The hotel offers a cozy atmosphere with well-appointed rooms, including free Wi-Fi, air conditioning, and flat-screen TVs. Guests enjoy a complimentary breakfast and 24-hour front desk service. Bathrooms had complimentary toiletries, a hairdryer, and quality linens. The hotel provides daily housekeeping and concierge services. It's conveniently located near Padre Pio's place and bus station.

None.

Our stay in hotel was the best choice we made. The hotel was pleasant, cozy, and clean. The staff was very willing to help. We wanted to be close to Saint Padre Pio, and I believe the hotel provided us with the best opportunity to do so. We would definitely choose it again.

This property is a gem! Everything about it was wonderful, especially the staff. This was our first visit to San Giovanni Rotondo, and we did not have much time to see all the amazing holy sites. Angela at the hotel helped us maximize our time, including arranging transportation to and from the Sanctuary of Saint Michael the Archangel high on a hill top about a half hour drive from town.

We liked it all-staff, location, room, food and hospitality.