The location was excellent and safe. Majority of staff, especially Eduardo (greeter at the front area where car services / concierge staff stood) was fantastic and accommodating. He went above and beyond to make certain we had our car service (s) and was knowledgable on traffic times during the holidays. He was personable, kind and content.

The ladies at the front desk on arrival (Dec 28 @ 5 pm ) were absolutely terrible. Introductory greeting was abrupt, and when we asked questions she was annoyed and bothered. On more than one occasion we had to ask her questions the following days and we would avoid her and ask the gentlemen instead. As a Peruvian and Spanish speaking family it’s quite terrible to have to deal with such a welcome and repetitive behavior. We understand people have an off day, however, on a consistent basis and as the front desk manager this is definitely not the image a hotel (such as the Country Club should like to portray). The hotel could use some updating—-the pool and health club.

End-to-end luxury experience; from check-in (which includes complimentary champagne) to check-out we were treated so well with polite smiles, attentive, professional service, friendly suggestions and answers to all of our questions. The collection of colonial furniture and paintings peppered throughout the property only added to the beauty of the hotel. The location in San Isidro was perfect….quiet yet centrally located for visiting all of the other areas of Peru. Walking distance to the famous Astrid y Gaston restaurant.

Nothing really! Everything was fabulous.

I love the old building and the furniture. Very nice to see antique pieces of art preserved. Breakfast on the terrace is a good experience.

The service at the breakfast was not attentive. Waiter passed by with the coffee pot several times and did not stopped to offer me some. I asked for an expresso and it came late, after I asked a second time and it was cold, without cream.

A traditional hotel that has been kept up to a very good standard, making it one of my favourite in Lima. Comfy beds and stylish rooms. Also, while there was an issue with the room I had originally been assigned, I got an upgrade to a nicer room which is always appreciated, and the person who dealt with that situation was very professional throughout. Indeed most staff (from doorman through to cleaner) were very friendly and professional.

Pool is really small. The person who managed the check-in was a bit unfriendly (contrary to the rest of the staff) and didn’t warn me of some funny business with exchange rates that I only became aware of while checking out and de facto added c.10% to the stated post-tax USD price.

The hotel lives up to its reputation: tasteful decoration, excellent location and very good service. The beds are super comfortable and the rooms have double-glass, almost completely isolating the noise.

We were upgraded to a new classic king room, on the ground floor and facing the backyard. The window was very small to have natural light. The wifi network was unstable and disconnecting every other moment. The bath tub did not have a hose to rinse oneself. The electric outlets next to the bed were difficult to plug.

The room was extremely spacious with a huge, comfortable bed, and a large bathroom with a great shower. The hotel is in a lovely colonial style building, and we had a private terrace rather than just a balcony, which overlooked the neighbouring golf club with parrots and peregrines flying overhead. Service was attentive and very helpful, and I enjoyed using the small, well-appointed gym in the basement, next to a beautiful kidney shaped swimming pool and terrace. Breakfast was delicious with a wide choice of food including good coffee, pollo saltado, sparkling wine and very tasty pastries.

I stayed in late August, which is wintertime, but I've never been in Lima when it has been so cold (a La Nina year). Having dinner on the terrace didn't work for me as the heaters weren't adequate and food was cold before it arrived at the table. The two musicians who were singing/playing in the terrace bar looked very cold too. More seating should have been found inside when the main dining room was full instead of having guests huddling around tables in thick coats and looking very uncomfortable. In hindsight, I wish I'd ordered room service if there was no availability in the dining room or bar.

What a wonderful place to stay on our first 2 nights in Peru. Everything from the welcome to the staff and meals was superb. We used the travel concierge who sorted us out with an excellent private tour, Maria, that we thoroughly enjoyed. the bed was comfy and the room spotlessly clean.

Being really fussy we were in the first room in the corridor and the noise of other guests moving/leaving in the morning woke us up but nothing really to complain about

The staff is what makes this hotel so special. Breakfast is one of the best in the world! Excellent quality, great variety of food - including peruvian staples.

There were some maintenance issues that we have not had on our previous stays. They were taken care of once we brought them up. Seems like they are putting less attention to details.

We loved this hotel and the professionalism of its staff. Unquestionably, this is the finest hotel experience we have had in all of our travels. (I have personally travelled to almost half the world's countries.) The location is extremely upscale and the hotel is very luxurious. Gracious hotel staff make certain to know your name and treat your every request, no matter how small, as their top priority. The restaurant is obviously where people from across town frequent and likely do so because of the delicious menu and the prestige of being there. Security personnel are discretely present throughout the premises, which adds to an overall feeling of safety as well as stature, but is also likely necessary because the hotel is home to countless museum pieces being displayed, including in individual rooms. The hotel's concierge service is unmatched in their professionalism and attention to detail. Our every request (which included arranging drivers, restaurant reservations, a last minute tour to the ancient city of Caral, etc.) were happily arranged. Nelson took fantastic care of us throughout our stay and you should definitely request him upon your arrival. He is an invaluable asset to the hotel and extremely knowledgeable of all things Lima and Peru. Further, I must compliment the daily room cleaning and nightly turndown services. Because of these exquisite services, each day we stayed at the hotel felt like we just checked-in. After long days of sightseeing and traveling we always looked forward to returning to our spacious and clean room, and enjoying our incredibly comfortable and clean bed. We never lacked for anything throughout our entire 9-day stay.

We have no complaints after our 9-day stay. Everything was perfect!

It was truly a great experience. Rooms are spacious, pristine and elegant. The breakfast buffet is really good. However, what it made it truly special was the kindness, professionalism and attention of all the staff. Every time, they made an extra effort to take care of anything and everything, including an early check -in, due to our flight early arrival in Lima. Lourdes in the front desk and Ismael at the restaurant were great but indeed, all staff were amazing. thanks !