Absolutely loved the location! Pretty sure its the only 4+ Star hotel in the Hutt Valley area, so that was a bonus too. The staff at reception advised that the hotel was fully booked on the night of our stay, but we couldn't tell, as either the rooms were completely sound-proof, or the people in the rooms next door were super quiet. I truly appreciated the aircon, as Wellington had a rare hot day. And loved that I could cast onto the large TV and watch all the shows I usually cant watch with our little kid in tow. Also got to listen to my own Spotify music while taking an extra long shower, and all the toiletries smelt amazing!!

There was a scented spray used throughout the entire hotel, which was incredibly strong! I prefer a light fragrance, but the reception area and the hotel room were overpowered by this scent. When I got home and opened my bag of clothes, it smelt like I was back in the hotel room. The continental breakfast was also average. I wish I hadn't paid for breakfast, and had gone to the Riverbank market instead, which was only across the road.

The rooms are exceptional. The reception staff always smile and are welcoming. This is my second time staying this time my partner came with me. The services were on point.

The cleanliness of the room. I should have notified reception earlier that was my mistake. When you clean a room it means having enough towels for two. It also means that if I jave requested for my room to be made up it doesn't mean jist making the bed it means replacing everything, including vacuuming. As a cleaner from a motel and with the Sebel being the class it is i would've expected the clesning to be on point. There is no room for laziness. I was taught that no matter if a guest is staying for 2. 3, or 4 days ypu treat the room as if its their first day everyday. replace everything and vacuum the room including the bathroom. There's room for improvement where the cleaners are concerned.

The motel was close to everything. Ut was beautiful. Reception staff were great service was on point and efficient. The room was immaculate. The bed was comfortable i slept like a puppy. Usually I would stay in the city itself. But I'm so happy I chose Herr. It was beautifully quite and my view was awesome. Thank you to the cleaners for cleaning my room.

The strong smell of urine when I would pop down for a vape at night time on Botanical garden side. Also would be great to update on booking.com that your rooms are non smoking as you have options of smoking and non smoking rooms. But there's a no smoking policy. Will stop the confusion as I had marked a smokers room was given a non smoker.

From customer service, cleanliness, and beautifully presented rooms it is one of the best hotels we have stayed at. Nice and quiet with views out to the city and over the river. Also, with a restaurant "Grazie" with gluten-free options and room delivery. It was very central to places we were visiting. Definitely recommend.

I think parking when staying there would be a nice gesture to be free. Also, having to put code in to hop in and out of car (exposed to the elements), you should be able to reach from vehicle.

The location overlooking the Hutt River and proximity to the event centre. Room was well equipped.

The restaurant was extremely poor. Dinner a Caesar salad was marginal and not a traditional Caesar salad and missing ingredients noted on the menu. A little of uncut lettuce smeared with mayonnaise and some uncut chicken on the side of the plate. The breakfast was very poor and not worthy of bothering with under any conditions . Coffee was 1970 cona style coffee left brewing and no option for even purchasing a decent coffee. No plain yoghurt, 4 apples consisted of the fresh fruit item. Cereals were not worth noting . Poor everything selection and had the feeling it was rehashed each day. The most disappointing breakfast and dinner from a hotel chain I have ever experienced in any country round the world.

Location was perfect for where I needed to go for personal appointments down the road. The buffet breakfast was average. I didn't know toast/bread was also available as it was in a separate area in the cafe from the rest of the buffet breakfast. The hot water machine was also separate for making tea and coffee. Would have been better to have everything all in the one place or at least some signage indicating where things are. The food itself was okay though.

The heat pump definitely pumped out the heat! Good for keeping the room warm and cosy but I didn't sleep well on my first night with leaving this on at night. It got too hot therefore I overheated in bed. The bed itself is also really firm with really thick pillows. I woke up the following morning with a few knots in my neck and back due to the bad sleep. The following nights sleep was a lot better though without the heat pump on.

The staff were AMAZING - so helpful. We had a small personal issue late in the evening and the person at front counter was amazing - nothing was an issue - he was willing to go out of his way to help (even after his shift had actually ended!) Also - they were very accommodating - allowing us early check in yo allow our kids who were in a dance comp over the road plenty of time to prepare in the room. I hope the Sebel really values their great staff.

Theres really nothing i can complain about at all. Maybe i could say we thought the restaurant was a little pricey for what it was, but that didnt really bother us

Was by far the nicest property we have stayed for look style and design, loved the place and staff.

Only complaint is that the restaurant was closed and was not aware when booked. On arrival in our room on tv was rolling adds with the restaurant and menu so after picking our meals then going down stairs to be told no sorry I was a little disappointed as the food looked delicious. I did say that the adds should be taken down while the restaurant is closed but they didn’t seem to understand.

The hotel was very modern, excellent decor, lovely staff. Great location. The Cafe and restaurant at the hotel is very good too.

When I checked into my room it was very cold! The heating should have been put on before my arrival. I didnt like that I had to pay for parking. I ordered Room service (as I’ve dined at Grazie many times) but I was very disappointed when my risotto came in a paper box NOT on a gorgeous covered plate as I expected. If I’d known this, I would’ve gone and dined alone down in the restaurant - as it’s not only about the taste of the food it’s about presentation and the experience.

The staff were unfailingly helpful and went out of their way to try to address any issues we raised. The towels were wonderfuly large and the little 'night light' for the bathroom a nice practical touch

The TV functionality was suboptimal for us. Getting the casting/streaming option operational took repeated calls and two different staff members help to fix. We had bought a hard drive with recorded TV on it hoping to just 'plug and play' but could not do so. Also, it was odd that the two TVs had different levels of functionality available and the fully functional one was in the lounge, not the bedroom. The other niggle was the location of the keypad for carpark access, basically requiring someone to get out of the car to enter the PIN