Staff was friendly, breakfast was served, entering the hotel was very welcoming. Smelled good and was nice and clean.

The floors were unstable and had many dips. Especially the room we had. It had three dips in the floor and one huge one by the window. Felt like we would fall out of the floor into the bottom floor. Everything else was fine. Just some weird black stuff in the restroom bathtub. Also wanted to see the view and all we got was roof outside of our window.

The room was very quiet and clean and had no bad smells. The A/C worked very well. Parking was excellent! Location to multiple restaurants was very convenient.

The elevator was slower than most. We used the elevator several times and on the morning of checkout, it would not answer the call button. We ended up taking the stairs.

My son is handicapped, and the staff was very accommodating. We were in town for my Granddaughters Wedding that didn't start until 4. They approved a later than normal late check out so my Son who is a double amputee (legs) wouldn't have to be sitting in his wheelchair for 2 extra hours. Everyone, including cleaning staff were very friendly, and happy!! I loved it! Thank you ❤️

The staff was very nice and tried to get our reservation filled. Booking.com did not send our updated dates, that we changed a few months prior to our stay, to the hotel. It was graduation weekend, we were not able to get the 3 rooms that we reserved, and there were no other available rooms in town. The hotel manager called a sister hotel in the closest town and secured us 3 rooms with a discounted rate.

the property was very clean and centrally located. we came to stephenville for basketball camp at Tarleton so we arrived in town very early. we had breakfast and went to the hotel around noon. they very graciously allowed us to check in early and even still allowed us a noon checkout at n the day we left. great staff. bug free hotel!

water in the shower didn’t get past like warm. I took two showers that barely broke Luke warm. after my shower my husband took o e and the water finally warmed up halfway through his. you have to run the shower forever to heat it up. Also the food was terrible. the eggs looked like pancakes. The beds on the first floor were not comfortable. on our checkout day the cleaning crew came through knocking on doors at 8am. was not very thrilled about that with our late checkout time!

clean, comfortable, nice breakfast

coffee in room was terrible. coffee at breakfast bar was a bit better. may have been my choice at breakfast as I chose weak coffee. 1st day was ok, 2nd day was too weak. other wise - very nice stay.

Breakfast was Great!! Lots of options and a variety to pick from. Fully stocked too.

My only complaint was that the pool was freezing! Also the USB cords in our room did not work but we used the plugs.

The location was extremely convenient to eateries and shopping if needed. Distance from sports event was a plus.

Wasn’t a bad thing, but I had to go back to the desk because the door keys didn’t work the first time.

Everything about the room / stay was very good! Room was clean, hotel was nice/ excellent condition. Will definitely be staying there again next visit.

Great location. Very clean and comfortable stay. Breakfast was just what I needed.

I am still waiting for a response from Booking.com and Sonia Olvera, General Manager at the hotel, confirming that my pre-paid stay could be reduced by 2 nights. I have not been impressed by the length of time it has taken to sort this out between Booking.com customer service and the hotel. Hoping to get this resolved ASAP.