We loved the beach, the location, the pool, the variety of food offered. The Buffett on the adult size was fantastic. We loved most of the restaurants we tried too. The resort works very hard to clean the beach of sargassum each day and night. We had beautiful beaches!

The room was outdated, but we didn’t mind. We had a swim up room on the adult side and loved it! The one Buffett that we tried on the Palace side was not good. I think it was closing time and that had a part in our experience.

The food was great and the chance to eat at the Palace was great because they had more of a variety. The speciality restaurants were great too. The little train was wonderful. The staff is always exceptional.

I noticed the lifeguard playing with his phone while people were in the water. I used to be a lifeguard and you can not be distracted because someone can drown in seconds. While on duty NO PHONE ALLOWED. Leave it in the dressing room and supervision is important. I was sitting at the bar and 2 people were smoking next to me when I’m not a smoker. There should be significant smoking areas and again supervisión is necessary. Or that can be assigned to security

The property was great, pool was also good. The beach was not all that good due to seaweeds.

The restaurants get overbooked quick and then they don’t allow any more reservations or have waiting lists even though tables sit empty at the restaurants. Staff at the restaurant are professional, but some can be rude. The pineapple drink lady should not be working there, she is always upset and rude. They had good entertainment some nights but the shows are only about an hour long, they should do more. Bars are great and the staff is friendly and accommodating, but ingredients for some drinks are are cheap or synthetic.

Overall the hotel was fantastic. We were in the adults side but managed to see almost all around the hotel. There was a shuttle that took us to the other aide of the hotel. Staff was very nice with us! The beach I can say its amazing! The food was good, not great not terrible as other were saying about this hotel. I can say that the coffee bar in the Beach side of the hotel was amazing and also the restaurant by the golf course was amazing!! The games at the pool and beach were nice and we could end up winning prizes.

What we did not like about this hotel: Some fleas or bed bugs in our room almost everynight. Also the bracelet for the all inclusive and room lock was poorly attached by the staff and it kept getting loose which could cost us 20$ or 50$(not sure) if we lose it. In the end guess what? While swimming my wife lost it.

Overall, I really enjoyed my stay here, and I feel I got a great value for money paid. I was particularly impressed by the cleanliness of the rooms, the ease of navigating the facility (only about a ten minute walk to Palace side), beach setup and availability of chairs, and general maintenance. The check-in staff whose names I unfortunately don’t remember were friendly and helpful, as were the bellhops who help you get taxis. I ate at the buffet for all meals as I was just one person and I didn’t want to deal with the hassle of reservations for other dining options, but I see how it could be frustrating to some. There seemed to be a good availability of activities including salsa and karaoke. The property is not far from the airport so navigation was easy. I would stay here again. Many people prefer a beach with no waves, which is what this property offers. It is beautiful but if you like waves, like I do, this may not be the option for you as apparently there is a sea reef that prevents large waves from forming. Staff at the Caribe buffet were great. Some people have noted that housekeeping comes early in the morning which is true but there is a “do not disturb” sign in the closet - I missed it for a number of days.

Some staff (such as those at the rum & cigar bar) were not friendly or welcoming and it made me hesitate to return as it felt as if I was inconveniencing them by going. Many channels listed in the hotel’s tv guide were not available on the TV (not that you come here to watch tv but it’s sometimes nice to wind down at night). Unless you have a strong stomach (which I sadly do not), be judicious about what you eat at the buffets - the nature of the buffet is that food can sit out for a while (not the staff’s fault, just the way it is). I had an upset stomach the first day (wouldn’t call it food poisoning as it was not serious) due to overindulging in meat and seafood that had probably sat longer than it should have. So just be aware of what you eat.

I liked the location, being right on the sand, facing the sea. I liked having lots of day and night activities. I liked the option of having dinner each night in one type of restaurant in each country.

I didn't like that there is no hotel bar close to the beach. You need to walk inside the hotel for this service. This has to improve. I didn't like the recreation of not leaving balls near the football field. It's not easy to find staff. The cleaning staff has no standard, sometimes leaving 4 towels, sometimes two, they need a standard.

The room was spacious and very comfortable. The staff, they were wonderful! Marleney and Freyner aka ' Chris Brown de Temu" kept the party going during the day at the pool and at night. It was an amazing time dancing (bachata night was my favorite) and mingling with the other guests. The food was delicious as well.

The fixtures in the bathroom need to be updated. The drain topper in the sink was missing, and the topper in the tub was loose. The shower plug was hard to pull, and the glass on the tub didn't seem very secure. In addition, the mini bar refrigerator didn't keep the beverages cold enough.

Big room with a nice view (we booked a sea view room). Comfortable beds. Food was good for an all-inclusive resort. The complex is huge and offers a lot of activities and entertainments. The beach is breathtaking, one of the most beautiful I have ever seen. I enjoyed the fact that it was never packed and very well maintain. The location of the resort is convenient, not too far from the airport (30mins by taxi). The staff was friendly.

- The resort was not answering our written requests via B.com. We needed a transfer from the airport and a change of beds in the room. The Customer Service of B.com did not get answer either. We had to eventually call directly the resort to set up the transfer. - Personal sound devices should be forbidden around the pool. Every day, groups of people were playing their own music and it could become a cacophony. It is a shame for an adults-only resort where most of the guests look for calm and serenity.

the place was great and the beach so beautiful, calm and clean! the hotel has a delicious buffet and drinks! definitely recommendable!

the personal service was not kind. they were noisy and not polite.

The service from the staff is excellent, everyone cares about offering a wonderful experience. There were no mosquitoes which is excellent because I am allergic. The room was very comfortable, quiet and with everything I needed. The restaurants are very good, the food is quality. For dinner the best were the Coral, for the service and food, and the Kyoto for the experience. I loved the night shows. Just add that we prefer the palace than the adults only, I feel like there are more activities.

It would be nice to have a schedule of activities at check-in time.