The staff are very very very good! And so friendly! JM and RJC greeted us every morning with their smile, making us happy to face the reality. The place is so cosy and very homey. I'd love to live there for a long time! It's better than my apartment. Making me doesn't want to come back home anymore. 24H fitness centre is also very useful. I wish the pool, the restaurant and the cafe also 24H.

The Wi-Fi is soooooooooooooooo bad!!!! The first day it stopped. The second day was so painful slow, the third day, nothing changed at all. So sad and kinda angry, because I came here for business, internet is a crucial part. Hope they change the internet provider. What a lame internet provider. And it's not only me who said the same too. Other customers have the same problem. While the place is good, the location is kinda bad. There's only 7-11 nearby and other than that nothing. The nearby mall needs like 30 minutes by grab because of the traffic. The street is so dark too. I wish there's some changes in the future.

Staff were pretty nice and the place was clean.

There are only 2 elevators for 26 floors. We stayed during the holidays and there were 2 weddings & one debut, so elevator wait times hit 15 minutes! Also, a one-hour check in. Only two staff at the reception desk. Check in was at 2pm. We arrived at 3pm, waited one hr. to get to the front desk and then the poor guy had to deal with multiple problems while he was assisting me check in (the room was not available till 5pm)—a foreigner screaming at some kids (no security staff to handle?) & another woman who had also been waiting a long time. Then another guest about a parking issue all while he was trying to get me checked in. A bit disorganized.

The staff were excellent and the hotel facilities (room, pool, gym) and breakfast were very good. Breakfast was also very nice.

The wifi was absolutely terrible, even after support from the staff it was very difficult (at times impossible) to work. The tv was also not functioning well, it was difficult to find working channels and you cannot connect Netflix etc (and because the Internet connection was so bad you could not even screen cast). There was also a very bright green light on the alarm which Iights up the room in the dark and was not great for sleeping.

We liked how clean and modern the room furnishings are. The location is so-so, especially during NYE when there were many motorcycles revving their engines and the noise could be heard several leves up the hotel (poor noise regulation of windows and walls?). Food is limited, which is good because it did not overwhelm us.

Staff need a lot of training. I made a 5k deposit, but whenever I ordered from the restaurant, I always got asked if I made a deposit. They even refused to charge the dinner we ordered on Dec 31 to room service stating I did not have deposit. I showed them my receipt. The lady who informed me I did not have a deposit never even showed up to speak to me anymore. Then today, during breakfast, someone cleared our table while we were still eating. Granted my brother and I stood to get more food, but we were surprised somebody cleared it out when there were clearly food items on the plates. It also took a long while for them to provide new utensils. The above did not give us a good experience. We like Citadines as a brand, but we are likely not to return because of the service.

We loved how comfortable, new, clean, and rich-looking the room is as well as the entire property. The room was equipped with a microwave, full fridge, and a toaster. We brought some food and was able to heat them up. It saved us a few bucks. Location was great, too! We enjoyed walking around the hotel as well. The staff were all friendly and very accommodating.

The buffet breakfast can use a little improvement. We were looking for more variety. The coffee was pretty bland. I had to order my own cappuccino, which tasted great. The main dishes like the beef and pork were bland as well for our taste. We enjoyed the fried rice, corned beef, bacon, champorado, cashew nuts, and the breads.

The facilities, amenities, and the room's space are even better than some 5-star hotels in Metro Manila. The soundproofing of the rooms is great too- I slept well despite being a light sleeper. Their staff are competent and friendly too. Perfect for celeb-staycations! I enjoyed the breakfast too although it can be repetitive for guests staying longer than 2 nights.

My dad says the beddings are below average in their comfort, calling it a little rough. He stayed in their 1-bedroom, while I stayed in a twin room and had no issues like that.

They gave me a free upgrade (one-bedroom deluxe) bec of an issue with my room during my previous stay. Even though I rebooked 3 months later, they kept their promise as it was put on my record :) fave part was the spacious room and hi-speed internet. Breakfast buffet was also good.

Elevator was always full upon checkout (took us almost 10mins to get to the 8th flr, only 2 elevators are working); TVs are not Netflix ready but you can use screen mirroring or Youtube. But in general, those are very minor issues. I would still rebook in the future.

The staff were very helpful and always provide what we need. The location and the breakfast

We were relaxing by the pool and we tried to order drinks to bring in the poolside, the staff told my hubby that drinks were not allowed. It was a bit annoying since with our experience with all the hotels we stayed before, drinks whether in glass or any take away containers were allowed

Good service, good food and the place is fantastic.

The check-in is so late we just want to rest and relax after a long travel then we're waiting for more than an hour. Then, checking out is so slow how come the gate pass want us to pay the parking fee if it's free and the security guard didn't know that we are clear to check out. The Wi-Fi so slow too can't used it while I'm working it's so stressful when I have a meeting online so I need to buy my own data.

It was very clean. The details matter, especially in the bathroom. No one wants to see stains from previous customers and they did a great job of making it look brand new each day.

There is purified water available in every room, but if you’re extra careful and want bottled water, you can’t order it 24/7.