The natural hot spring, as well as the onsen baths, feature what might be the most breathtaking view I have ever had the pleasure to experience. You feel like you are in the Shikotsuko lake, rather than in front of it. The service, staff, room equipment were absolutely spotless, and the irori kaiseki dinner we had was just A++ marks on all fronts, environment included. The fact that you cannot take pictures of the onsen except during the first 20 minutes of the cleaning shift adds to the magic, making it an experience during which you must and want to be completely aware, to take it in to the fullest and engrave the scenery in your memory.

The entire feel of the ryokan was exceptional. At first glance it may seem slightly dated but on further experience, it brings out the true experience of the ryokan and its history. The room I stayed in had beautiful view over the lake, and the bed was so comfortable! It was my first experience not having an individual toilet/bath in the room but the public bath was actually a surprisingly enjoyable experience. The public bath facilities were also well managed and the outdoor bath allow me to immerse myself in the beautiful nature of the lake. The service of the staff and the food served for breakfast and dinner were also top notched!

Nothing.

I specifically created this vacation around the criteria of wanting, Onsen in Hokkaido in the winter. I wanted remote location, natural environment, nature, and snow to be falling around me while I was in the hot spring. I also wanted authentic decor, and history. Marukoma delivered. I loved everything about this place. The futons were perfectly comfortable. The service was excellent. The food was amazing! And the hot spring was perfect. I especially loved the cold plunge.

There was very little that we didn't like. I can't recall anything specific that we would suggest a change. I think the only thing that might have been a bit nicer would be more options for entertainment during the day. The village was nice but we unfortunately visited when the season ended so there was very little to do.

This historical and iconic facility has offered great view and a friendly staff. the View from the Ryokan was absolutely beautiful, and access to the onsen was easy. The facility was neat and clean.

We were expecting Gaiseki in the room, but it had to happen in the restaurant. Though the resturant was great and staff were friendly, but as a tourist, i was hoping the lifte time experience to happen just as i wished for. Also, I have sent the messages enquirying shuttle bus information in advance through Booking.com, but unfortunately i was not recieved any reply tho. I suggest you may have to ring them directly instead of the message if you have any requets or enruity

Gorgeous location right on a pristine lake with no other buildings around it that we could see. Sakura blooming outside our window. Good breakfast w chef making Japanese omelets fresh, good variety, quality, Japanese or Western. Good onsen w perfect outdoor rock pool w lake water mixing with hot spring water, but men only. Wonderful unpaved wildlife trail just outside, deer, long ear squirrels, woodpeckers, no people.

All pre-arrival messaging answered late and trouble with language. Shuttle service denied, but then provided free when we got there. Late checkout denied, but then given free when we asked on arrival. Early check-in denied, though room was ready and we just sat twenty feet away, waiting. No lunch service at all. Onsen very nice looking out onto lake, but private onsen for couples small and blocked by walls/foliage. Traditional mixed bathing no longer possible for couples, families, friends.

Beautiful location by the Lake. Nice old traditional Inn. Onsen was excellent, cold pool, hot pool, sauna, right on the lake. Food was delicious for dinner and breakfast. Good English spoken, staff is very friendly and helpful. Spacious room, clean, quiet, all worked well.

It was unseasonably hot in Hokkaido and there was no AC which made it a little uncomfortable. We were able to manage with the fan.

Probably one of the best stay we had on our trip. The view from the room is absolutely stunning: overseeing the lake with mountains on the back, snow falling, ideal to watch sunset in the morning. Rooms are cozy and warm, quite spacious as well. Although not mentioned in our reservation, a traditional japanese style dinner was included: duck nabe, raw sea food, grilled fish, soup, etc. Breakfast Buffet was good as well, offering mainly Japanese food and a few continental options. The onsen was an absolute dream. Four pools are available, 2 inside and 2 outside with an amazing view on the lake. It opens from 4AM to 9AM and from 4PM to 11PM. It was such an amazing experience to go to the onsen at night under the snow but also to watch the sun rising in the morning. It felt like a movie. Our biggest concern was the transportation as we didn't have a car. From Sapporo, we took the JR train to Chitose and then took the Chuo bus SORA4 (about 50 min and ¥1050). The bus was super crowded as all passengers going to Shikotsuko had heavy luggage. The bus was delayed but the hotel shuttle bus waited for us. Would recommend to contact the hotel beforehand to inform them that you will take the shuttle bus. The whole road to the Hotel was such a delight for the eyes, many deers on the way and lakeview on the other side. Would highly recommend this hotel!

We really enjoyed our stay at this traditional ryokan. It's an old place but clean and comfy. The room on the 3rd floor had a beautiful lake view. Staff was helpful and friendly. The best part was the onsen, especially the outdoor baths were really nice. The place was very quiet and peaceful during our stay.

It worked fine with two fans in the room but would have been problematic without A/C in hotter weather. The food was good but not exceptional.

The hotel is breathtaking. Wow the view is a million dollar view. Get the room with a view it’s really worth it. The staff’s are very friendly and good service. I wish we stayed more days. One night wasn’t enough.

Nothing. Enjoyed our stay and would love to comeback.

Beautiful onsen, don’t miss the outdoor one down by the lake! Lovely staff, spacious room (Japanese style lake view on 2nd floor), amazing views and good dinner.

Lack of in room AC is a challenge in hot weather but we adapted. Asked for a second fan which helped. If you can’t tolerate heat/humidity could be a problem. For us the pluses outweighed that inconvenience.