Location was great, couldn't be better. Hotel staff was very nice and helpful. I liked the authentic atmosphere of the estate. My room was nice, clean and equipped with everything I needed. Great value for the price. Next time in Gloucester, I will just book with them without second thoughts.

The only problem was the heating. When I was there the weather was cold and the electrical heating system was insufficient because you can run it only when you plug your card in/only when you are there. But when I asked the staff for a solution they immediately provided a second card so it could remain plugged in even when I was out. The problem was solved quickly and I didn't have a problem again about the heating. A second thing was the bed. They can consider replacing the mattress with a more comfortable one. It was a little worn out.

The location is excellent for the docks or the nice pubs/bars/restaurants that Gloucester has on offer. We had a room in the courtyard at the rear of the property and it was very quiet. We are regular visitors to Gloucester as we have a holiday caravan a few miles away and were down to pay a bill on it, so decided to make a evening of it and saw this on Booking.com and decided to stay. This is going to become a regular thing now and may even spend a night here over Christmas. Overall its an excellent place to stay.

Leaving to go home was a little sad but we will return.

After a dingy looking reception, it was a relief to find a modern and clean room with all the facilities one might need for the night. Having a fridge, microwave, cutlery (even a cork screw) was a considerate touch. The bed was firm which was perfect for me.

Reception was a bit shabby and it was a little bit inconvenient to have to go outside to get to my room *especailly with the British weather!). Other guests said they had no hot water, but I did.

Although we though we had booked an apartment via booking.com, on arrival, we were told that we had booked a hotel room? The choice was ours for an extra £80 for the apartment, we stayed with the room and were highly delighted. We were given a ground floor courtyard room which was very large with a very modern and delightfully clean en-suite. The room was equipped with a fridge and microwave. 44 Southgate St. Isn't quite were Google maps show but in a great position with easy access to shops and the docks. Forget to say, the hotel day and night staff were excellent, helpful and friendly. Quick and easy access to the multi storey car park.

Initially difficult to find. Bed comfortable but bottom sheet inadequate.

Normally a single room at just £52 is small and sparse. This one was a good size, fully equipped with microwave and full size fridge, cutlery and crockery, tea coffee and biscuits, and the bed was very comfortable. The bathroom was likewise a good size and spotlessly clean. Excellent central location, close to the Quays and the cathedral. Welcoming and helpful receptionist. Excellent pub, the Robert Raikes, a couple of doors away.

Woken by screeching seagulls quite early but the disturbance didn't last long. Lots of vagrants in the city centre; none seemed threatening but as a female solo traveller it made me a little nervous.

• Super easy to find • Location was so convenient, everything nearby • Affordable price for the night • Room had every amenity I needed • Raya at reception was extremely helpful, just absolutely brilliant. I stayed the night before an exam and she was great at sorting everything for me and it allowed me to be stress free • I had a great experience here!

• The door to my room was a little jammed so it made a loud noise any time I closed it, but that was a minor thing for me (only hope it didn’t bother the other guests!)

We have stayed here before ( different room) this was Excellent accommodation too,it was a lovely little room but had everything you needed, fridge,microwave,plates,proper cutlery,desk to eat at, shower was brilliant, stand up or sit down and shower, bed was fairly comfortable, bit unfair to compare as we just got a brand new mattress at home but it wasn’t bad, what I also love about this hotel is the location, completely in high street but don’t hear anything from pubs nearby when you are in your room.

Bed was ok, not the greatest but definitely not the worst, no noise when you move, which is a bonus , it helps when you need to move and sleep next to a light sleeper .

Lovely to have direct access to the courtyard outside, fan in the room to cope with really hot weather, room was really clean and the location of the hotel was great for the venue we attended all weekend

Not ideal that the hotel had no parking of their own or way to validate the external car park so it ended up being expensive to stay there all weekend. The shower took an incredibly long time to warm up and as such was pretty cold until it was time to exit. Beds were very firm which is personally not what I choose but understand this can't be helped.

Very clean room. Staff were very friendly. Fridge and microwave worked well. Shower was excellent. Lots of electrical sockets around the room.

Took a while to get the room warm. Could have done with a working radiator under the window. Didn't like how the cleaning staff just knocked and immediately walked in. Almost embarrassing once! Wifi was very weak. Was not happy with people standing outside my window smoking and talking loudly. Don't know if they were staff or guests. The bed was okay. Mattress a bit thin and the fitted sheet kept coming off. Handy being in the centre of town. Pub, Tesco, Eastgate shopping centre all within easy reach.

Room 34, second floor. Reception allocated room as requested: quiet with opening window. Room faced onto internal void which was very quiet, opposing rooms were being renovated and unoccupied. Room recently renovated, good shower, firm but comfy mattress. Fridge and microwave was useful addition. Chair and desk was good, cups, plates, bowls, KFS supplied also glasses and cups. Kettle and selection of drinks and pkt of biscuits. Sufficient hanging facilities for about 8 items. Cleaning staff very nice. Location is dead centre high street.

Could not work out TV buy never needed it so eh ho. No where to hang long garments, Coats, dresses etc, A couple of hooks on the walls would have sufficed, plenty of room. No lift. Car Parking locally is hit and miss.