I would like to give our special thanks to the receptionist Roy Blackwin (Mercure City Wiesbaden). We arrived after having car problems. Roy took real care of us and made us feel home, since we were destined to stay longer. In no time, Roy knew our names. Also, even, after checkout, Roy gave our 3 children towels and a card, so they were able to swim the whole day while we were waiting for a replacement car. The breakfast was excellent. Your staff took the effort to make up a table for us, outside. Also the lobby was nice and welcome. Thank you so much, Floor Onland.

swimming pool and sauna

billing. I booked a room with breakfast included but I got a bill with a separate price for "breakfast food" and "breakfast drink". Why? breakfast is breakfast why two separate prices? When I asked for a bill that mentioned only the price per night, the hotel declined my request. Also I paid for parking and one time I could not find a spot to park because a guest took two spots to park his car. When I reported that the receptionist was not helpful at all. I showed him the picture but he did not do anything!

Very nice hotel in the proximity of city centre. Rooms are very spacious (bathroom was rather tiny, but sufficiently big), breakfast very reach (if you cannot find something for your taste, you are probably quite picky, as they also have things accomodating for allergies and even coffee was decent, which is not that easy often in hotels) and nice touches with small gym (do not expect too much) and nice small pool (great for kids). There is also small sauna in the pool area (enough if you do not go for full sauna experience). All in all ,very nice hotel, equipment not that old as some reviews suggest, but I am always amazed by carpet on the floor (cannot avoid it), but still largely clean and no problem for allergies or asthma. I would recommend it, as I cannot imagine that hotels with double price are that much better.

Really difficult to point to anything, as said above, not a fan of carpets, but size of the room and cleanliness outweighs it. Parking may be challenging if hotel full, but for us was super easy.

Can I just say WOW. This hotel is amazing. We stayed in a king bed with mini bar and I absolutely loved that it was all kid appropriate drinks (it was myself and my 12 yr old son). The hotel is very clean, and they truly thought of everything. The food was amazing and the staff is the best I’ve encountered in Germany and the states.

The breakfast buffet was a little expensive but my son loved it all and the amount offered was nice. I wish we’d had more pods for the coffee maker in our room, but I also didn’t ask for more so I don’t know if they would have given us more.

The location is great. It's just a block and a half from the town center. The parking is very convenient in the basement of the hotel, although there is a daily charge. The breakfast and and bar were very good. The staff was polite and very attentive.

The shower has a glass half-door that does little to keep the water inside the tub basin. It's impossible to not get water all over the bathroom floor. The shower itself is uncomfortably narrow. The elevators are painfully slow.

The rooms are Standard rooms, with a bath tube. not brand new at all but always cleand up. I used also the meeting rooms in 5th floor. this rooms are very silent and bet for usable for businessmeeting. In my case we have more then 40 person in the audience for 2 days. And ist was perfect. Also the conciere- service was more than excellent. Agreat tem help you to have a sucessfull meeting days her. We will also hold our future business meetings here

We very much enjoyed our stay at the Mercure Hotel in Wiesbaden. My only issue was the size of the shower in the bathtub. It is quite small and makes it difficult to even turn around. Otherwise, all was great, and we would definitely stay in the Mercure Hotel during our next trip to Wiesbaden.

The size of the showering facility in the bathroom.

The food at the restaurant was amazing. The hotel has a nice swimming pool and sauna. The lobby is cozy and huge, small children can run around while you have a coffee. The rooms are an average hotel rooms, nothing spectacular or luxury so to say, even-though when you enter the hotel it gives you different impression. The staff is super super friendly. It's in the center of Wiesbaden, almost everything is at 5-10min max walking distance. Underground parking, a bit pricey though (18EUR per day).

The cleanness under the room beds - collected dust with a long history....

The room was clean, spacious and very functional. Hot water was instant and plentiful. The breakfast buffet was fresh, tasty and had a good selection. The coffee was excellent. The front desk staff were welcoming and extremely friendly. The room was an excellent value. The hotel is very well situated in Wiesbaden

The front drive was a little constricted.

The staff are very professional, friendly and helpful. The room is lovely cosy and modern. The location is perfectly in the center of Wiesbaden. The interior of lobby is well designed with modern furniture and courtyard - it's my favorite part of the experience, the atmosphere like lovely home.

The drainage system in the bath room could be improved. It is recommended to completely close the bathtub with the glass door, otherwise water will easily splash outside during the shower.