The staff truly went above and beyond to make my trip feel like a home away from home. From the moment I walked through the door, Their friendliness and helpfulness were exceptional. The staff were not only friendly but incredibly helpful throughout my stay. Whether it was providing recommendations for local attractions or ensuring that my room was always in impeccable condition, they truly went above and beyond to make my trip memorable. Speaking of the rooms, My room was spacious, well-appointed, and maintained to the highest standards of cleanliness. One particular incident stands out to me and truly highlights the exceptional service at Grand Majestic I accidentally left my phone in a cab during one of my outings. When I realized my mistake, I immediately informed the hotel staff, who sprang into action. They worked tirelessly to contact the cab company, track down the driver, and eventually retrieve my phone. Their dedication and willingness to go the extra mile truly saved the day, and for that, I am incredibly grateful. But beyond their efficiency and professionalism, what truly set the staff apart, was their warm and welcoming nature. The Manager Haytham and his team ( Rupam, Vinith& Sanjay) made me feel like more than just a guest. Their genuine care and concern for my well-being did not go unnoticed, and it made my stay all the more enjoyable.

Staff is extraordinary; no matter what our needs, they were ready to help in very short time, with good grace and even follow-up to make sure all was good. The suite room was quite comfortable, including good beds and living space. The bathroom was bit compact, but all worked well including the large shower. Good storage space for a longer stay. We found the location excellent, close to central city including the mosque, Mubarakiya souq, and Al-Shaheed park, with easy access to other parts of town, with a large supermarket across the street. Breakfast was excellent, with many options especially for vegetarians, with eggs to order, and changed over the days we stayed.

The staff did lack useful knowledge about tourist activities such as opening hours, accessibility of parks, etc. There should be better training for that. (This could be a more general Kuwait problem as a couple at another hotel ran into similar problems and our taxi driver knew very little about tourist sites.) The noise between rooms, such as a loud conversation next door, can be a problem at times, but overall it was very quiet for sleeping.

I had the pleasure of staying at the Grand Majestic Hotel in Kuwait for 6 unforgettable nights during the Khaliji Cup, a historic moment as my country, Bahrain, won the championship! This stay was nothing short of amazing and will forever remain etched in my memories. The hotel itself is impeccable—elegant, comfortable, and perfectly located. However, what truly made my experience remarkable was the incredible staff. With every victory, their unwavering support, kindness, and genuine enthusiasm lifted our spirits even higher. Their smiles never left their faces, radiating positivity and hospitality throughout my stay. From the front desk to the housekeeping team, every interaction was filled with warmth and professionalism. They made me feel at home during such a special occasion. The ambiance of the hotel was always vibrant and welcoming, and their attention to detail ensured I was comfortable at every moment. A big thanks goes to Mr. Haitham for his outstanding support and dedication. His more-than-life efforts truly made a difference and were a key factor in making our journey both successful and historical. His kindness and unwavering commitment will forever remain in our hearts. Thank you, Haitham—you are an unforgettable part of this remarkable experience!

Anton at the front desk was very polite and helpful. Ragu helped us figure out what we wanted to do while in Kuwait. He printed us a map of where things were in reference to the hotel which was very helpful. Breakfast was good. It was your typical breakfast you find in most hotels. It was worth adding it to the room or just booking with breakfast included.

Not too bad of a thing but the water while showering did not get really hot. It was warmish. Had to let it run a little before getting in waiting for it to warm up. Still not a deal breaker. I would definitely go back. We also didn't like the fact they didn't have a pool. We assumed because it was a hotel it had one. Still not a deal breaker. They did have a gym though.

We stayed 17 days at this hotel and it’s not the first time, there is only good things to say: the room is clean and spacious. The food was perfect . The staff are very friendly, courteous and helpful with a smile . I would like to thank all the team! Specialy thanks to Haytham, Ahmed and the all the stuff in the hotel reception, the gards that where always assinting with a smile. The ftour was very good! I loved the athan when breaking fasting in the restaurent and the preying corner situated in the lobby . The location is very good next to everything we needed. When I travel with family all details are important and counts. And this hotel think and care about their costumers. I totaly recomend and I will stay there again in future for sure.

I went to Kuwait for a business a trip, so I was not that much interested in the distance of the hotel to sights. Upon my arrival, a taxi service provided by the hotel efficiently transported me from the airport, a convenience also available for my return journey. It's important to arrange this service at least 24 hours ahead of time. Although the fare was slightly higher than that of a regular taxi (15 Dinar for a trip), the receptionist was forthright about the cost when I booked, ensuring no surprises. Spacious and clean, the rooms offered a comfortable stay. A diverse breakfast buffet was available each morning. I didn't hear any noise during the night, largely due to the extensive parking lots on my side of the building. Staff members were remarkably friendly and helpful, maintaining excellent communication both online and in person. With complimentary and stable WiFi, conducting video conferences was effortlessly possible. It is perhaps also important to mention that I stayed at this hotel in mid-February, which was a period of low occupancy. Overall, I would recommend this hotel for a stay.

Nothing important. For visitors it is perhaps important to keep in mind that Kuwait City is not really a place to walk. Without a car it is difficult to get to many places from the hotel. It is possible to walk to the Mubarakiya Old Market from the hotel in about 10 minutes and there are also some coffees and restaurants on walking distance.

Very clean, special thanks to Ajay the housekeeper Mr haythem al mansoor the manager was very helpful and gave me the best room in the hotel Niemsh the receptionst was flexbile in the late checkout free of charge and was kind Very nice view incilding the sea

Not value for money Almost all rooms are connected but mr haythem al mansoor gave me a nonconnceted room No dental kits available Room service menu diffcult to scan using QR code, i suggest the hotel make it paper menu

Dear [Reception Staff Nimesh and anton) I wanted to take a moment to express my appreciation for the exceptional service provided by the reception team. Your friendly and welcoming demeanor has created a positive and inviting atmosphere for all visitors. Your attentiveness and excellent communication skills have been instrumental in ensuring that visitors' needs are met promptly and efficiently. Your professionalism and respectful approach in handling various situations have left a lasting impression on guests. Thank you for consistently going above and beyond in your roles. Your commitment to providing excellent customer service is greatly valued and does not go unnoticed. Keep up the fantastic work

Everything was good

My accommodation at Grand Majestik was great! location was supper, very convenient to everything. Breakfast also very nice with lots of selections and with a chef to make your omelet as you like. Special credits to the Staff, thay help me a lot with my missing bag (call to the airport again an again) Thay also provide me a late checkout as I had a night flight. thanks a lot guy's Nimesh,Haythem,Giant,Anton, Rupam,Sanjaya

The staff where very nice the location is in the heart of Kuwait, the room was clean

The parking as always in Kuwait’s hotels are very bad experience, as the hotel doesn’t have a decent parking for customers, you will be parking in a very big space of random land where is not convenient whatsoever.