We had a 2-storey apartment with 2 bedrooms which was great for our group. Pool area was nice but busy so not enough pool loungers for everyone. We didn’t use any other facilities.

Bath tub very slow to drain (meaning that you’re standing in about 10inches of water) and none of the TVs worked (some kind of remote control pairing issue that should have been checked between guest stays. Maintenance staff member seemed clueless as to how to resolve either issue so as we were there for 1 night only I asked him to leave it until after our check-out. When we checked-out I let the reception staff member know that we were not happy with these two issues there was no apology until she said “you’re all set” - then the apology sounded like an afterthought.

We stayed from 19th -21st September. We were a little early arriving and luckily our room was ready the room was clean and comfortable. The bathroom was also clean with good facilities. We also had a small balcony to sit out on. Wifi worked great. Used the laundry facilities whilst there which were also good, note that you need quarters for the washer and dryer. We didn’t use the pool or hot tub. Restaurant next door was great. Coffee/tea available whilst reception is open.

Only negative I would say is that it’s a bit of a walk into Santa Barbara, however, there is a bus, number 3, that’ll take you in and you can pick it back up at the transit centre to come back.

Location & layout was nice.

First room’s deadbolt didn’t function as intended. Second room also didn’t have a normal functioning deadbolt but I accepted as is since staff was trying to accommodate me. Both rooms smelled of tobacco use. The bathroom did not have the shower liquids replenished accept for conditioner. Asked for a late check out and when they said they only give 10-15 minutes, within minutes of asking for the extra moments to pack “coincidentally” attempting to enter the room and saying they had to clean the room. First time that has ever happened to us, EVER! Get it together Best Western!

Wonderfully spacious apartment for a couple with two kids. Loved that it had a full kitchen with a gas stove and huge fridge. Bedrooms, beds were comfortable and we appreciated that the AC was running in all rooms and it was cool as soon as we walked in for the first time - thank you for that prep, hotel staff. We used the pool, and also ate at the cafe - both were nice. Also, a special thank you to Helen the assistant manager and Hector, who were very kind about letting us check in 2 hours prior to the scheduled check in time, because we had gotten in early, and they had the room ready.

Unfortunately, the shower was poor. The shower head did not function properly - only the middle circle (jet function) released water, but even that was very low pressure. If that is fixed, it would have been a perfect stay.

I travelled with my husband and two kids (aged 11 and 16 years) stayed here one night on our Big Sur road trip (though watch out as Highway 1 was shut south of Mcway Falls so we took the inland route to Santa Barbara). The hotel was the perfect place to stop before heading towards Palm Springs. The family room was spacious and clean and had a separate kitchen and dining table/chairs which would have been convenient is we'd stayed longer. There was free coffee available in reception which was a nice touch! There is a small but nice pool which we didn't get a chance to use. Parking was easy and on site, and the drive to the beach was just 5 minutes. We ate at a great Mexican chicken place a couple minutes drive away.

We're British so we like walking! The hotel is in a quiet residential area so there was not much within walking distance. However, as a pit stop, it was perfect.

Unlike most Santa Barbara hotels, this is in the middle of a local neighborhood, popular among nurses and other hospital employees as its near the hospital in Santa Barbara. My husband and I had three friends visiting during the few weeks between homes, so we hadn't anywhere to put us all up. Here we rented a two bedroom townhouse, with 1 and a half baths. My husband and I took the king room, gave the other room to our female friend and let the two guys sleep on the pull -out couch. Each bed and the couch had a television to watch, and got several HBO and showtime or max paystations. We had a full size kitchen, fully outfitted, and a nice full size patio, with several chairs and a table, fenced for complete privacy. It was ideal for our situation. Spotless. While we didn't use the pool or jacuzzi, they certainly were popular. I did have some laundry and I used the coin machines they have for guests. To wash it was only $1.25 and to dry was just $1. There is a little restaurant on the premises that has an enormous aviary, which is fun to watch if the conversation lags. It certainly met all of our needs. The staff was friendly and helpful, which is always nice.

We really enjoyed our night in Santa Barbara. The hotel was close enough to get a taxi to the beach. In fact we walked most of the way back - it felt perfectly safe to do so. We received friendly service and checkin and checkout. Our suite had three beds across two rooms, so our teenage sons were very happy to have their own beds. Our suite was quiet and well equipped. The on-site restaurant provided a very nice breakfast.

There were only a few spaces near our room and they were all full so we had to park near reception and walk. Not a big deal but a little frustrating.

Our room was pleasant, clean and the bed linen was really nice. The staff at the desk were friendly and helpful. The outside areas were well maintained and very clean. There was an on-site cafe called "Live Oak". My husband and I had our breakfast there for the 7 days we stayed in the hotel. It was excellent and not overpriced.

If you needed anything, from towels to toilet tissue, you had to ask. My husband and I mostly picked up the items ourselves. In fairness they always supplied everything you asked for and if you weren't able to go and pick them up for yourself, someone brought them to your room. Also had to ask for your room to be cleaned which wouldn't suit everyone.

Hands down one of the best hotel stays I’ve had in a long time. All of the staff were amazing! The front desk staff helped us navigate how to arrange for the shuttle, gave great tips about the area including which places were safe to walk at night, even drawing out on a map places they recommended visiting. Shuttle drivers are awesome getting us to and from airport even as we juggled with cancelled flights and flooding. They were all so friendly and genuinely caring. Room was comfortable, spacious and clean. Very quiet stay. Enjoyed the variety of coffee available and the perk of being able to make a complimentary hot oatmeal or grab an apple or orange if wanted to gab something quick instead of go and eat a sit down breakfast in the restaurant.

Everything was absolutely perfect! Cutest hotel with a great restaurant and pool! The food at the restaurant was amazing and the staff at restaurant and hotel were the best! We had to walk about two miles each way to get to State Street. The pier is located at the bottom of State Street so an extra mile, but you are walking along shops and restaurants. It was a nice walk for us but if you are not typically active it may be too far. Other than one or two other hotels it's the closest location to State Street. All was great and our family of four had an amazing 3-day trip to Santa Barbara!!

The beds in our double bed room were full size and we found that to be a little small - and the mattresses weren't that great.