The breakfasts were excellent. I cannot say enough about the amazing staff at reception, they went above and beyond to make our stay great.

Our only regret was not asking for a second double bed in the second bedroom. The kitchen was poorly equipped for six people staying in the room with not enough utensils, with only one pot and one fry pan, no knife for cutting up food, only serrated bread knives but we coped with that. Also no scissors We know guests take kitchen items with them when they leave and this is no fault of the hotel but staff probably needed to replace the stuff before we arrived.

Nice spacious room, well equipped kitchen loved the washer and dryer. Rooms clean. Had a bath which is always a bonus. Excellent location so close to South Bank with bars and restaurants then over the bridge to Flinders Street and Federation square

Your key fob only allowed access to the floor your room was on, not good when you have family on other floors. Breakfast was awful poor value for money, all the supposedly hot breakfast was cold as well as the coffee which was so strong and bitter you could stand a spoon up in it. Majority of reception staff were helpful only had one jobsworth who wanted to charge you for everything.

Location was great. Short walking distance to restaurants at Southbank and ease of access to railway station. Beds were very comfortable. We managed to secure an upgrade to a 2 bedroom apartment having the extra space and a larger kitchen was great for our 5 night stay.

It was a bit disappointing that the restaurant is only open for breakfast, although this isn't indicated on your website. Bathroom in apartment could do with a bit of an update. Vanity tap only had a trickle of water coming out of it had to use kitchen tap for cleaning teeth. More shelving is needed to store toiletries on.

The property presented very nice. I absolutely loved the plants in the lobby bathrooms!! Such a nice simple but elegant touch. My advice, you can never have enough plants!! Very nice artworks in the room itself and also in the lobby Air conditioning is absolutely Devine all through the property (minus the buffet) Loved the yogurt section of the breakfast buffet! Lovely options for toppings and they were delicious!

The breakfast buffet was nice although there definitely could be some improvements. I.e milk was warm, chicken sausages didn’t taste quite right (tasted like off meat), eggs were luke warm. Overall it was nice though

Your reception staff went above and beyond and made the experience very enjoyable. I’d advised of some family special occasions and was provided birthday and Mother’s Day finishing touches as well as exceptional service and attention to our needs with entry exit facilities etc. Extra help with extended checkout and parking to have last day activities was given by supreme service delivery and made the whole experience of a city getaway feel easy friendly and no fuss. Loved the pool and sauna Request for high up room with view was delivered despite a busy weekend and last minute booking. Every hope for our weekend was exceeded by the above help and support of your staff.

Your hotel is sort of hard to find The breakfast spread we couldn’t access as the hotel didn’t answer room service after hours. When we saw it the next day we chose not to pay the added price to go. Probably would have been prepared to pay more for a better spread with a view, say in the conference room rather than traffic view and limited food.

Great location, room set up was good for the 4 of us. Staff helpful.

Sadly, the reason we were at the hotel was to watch the last weekend/grand final of the Netball World Cup being played in South Africa. We were hoping to mirror our own accounts onto the TV but it wasn't enabled that way. The Foxtel channels that were available unfortunatly weren't the ones that were showing the matches. We did overcome this but it was a quite stressful and having spent a lot of money for this experience, we were a little concerned that it wasn't going to work.

The staff were so friendly and the location was fantastic. The pool area was great and we thoroughly enjoyed breakfast. We were also thankful that we could park our car there in a safe place. Overall it was really nice.

There wasn't much not to like. We did have an issue with our key and couldn't get the elevator to work. A male cleaner tutted at us, swiped his card, hit the button and stormed off. We said thank you but he ignored us, it was quite rude especially as it was not our fault. I had the card fixed and told reception and later we were given a bottle of wine and some cookies as an apology. It was not necessary for them to do that as everyone has bad days but the acknowledgement was really appreciated :-)

The apartment was a good size for 5 of us and well-equipped for our stay. The location is great, being across the road from Southbank and a short stroll to the shops. The pool area was clean. The complimentary hot chocolate with marshmallows in the foyer was a thoughtful idea and much loved by the children after their nighttime stroll.

The pillows were too high and the room was dusty and a little dated. The road was noisy which is to be expected given the location, and didn’t impact our stay, but may do for others.

The staff were exceptional. The preparation and added details in the rooms for those attending the Taylor Swift concert did not go unnoticed. Kristal on reception was a delight and is an asset to the front desk.

Although the room was great to accomodate a party of 3 sadly as it was at the back of the building, and boxed in by other walls, it lacked any natural light. Not at all like the photos on the listing. However a friend booked the same room which looked just like the photos - which was much a much bigger space and street facing with plenty of light/windows. The room also had a strange sewage/plumbing smell from time to time - which was evident as soon as we checked in.

Location was excellent, close to Southbank, city and really good eateries. Good size rooms with lovely fresh linen and towels. Great having a sitting room and kitchen was well equipped for a short-term stay, Staff were helpful and friendly.

Rooms and carpet smelt a bit, when you entered into the apartment. This could be easily fixed by shampooing; surface wise they looked clean. Stepping in and out of bath/shower could be a problem as bath if you are not agile as it was quite a high step up.