The one bedroom apartment was very comfortable, although quite small. The living area and kitchen were a good size, and the plates, cutlery etc were good quality and generous. It was very quiet (with the windows closed) and the bed was very comfortable. There is a good (although small) supermarket close by, and it was only a short walk to St.Kilda Rd and the NGV, or over the Yarra by footbridge to Flinders St station.

It was just as well we didn't need to cook. There was only saucepan, and it was very large, and a very small frypan. There was one big knife, which would have been awkward for cutting up vegetables or bread. We used public transport, as parking would have been expensive.

- modern apartment with nice furnishings & well equipped - apartment was very clean - included dishwasher, washing machine & dryer - nice views over the city - beds were comfortable, good block out curtains, water pressure was great in shower - food from room service was delicious & delivered promptly - great location being within walking distance to Southbank eateries & to the city

- lifts were slow at times - car lift was somewhat awkward to use & difficult to maneuver vehicle reversing if other cars weren’t parked correctly - wasn’t aware that parking was an extra cost (so $45 more per night)

Location, location, location!!!! That was really outstanding, esp for our needs, which was to visit the Pharaoh exhibition and was only a 9 min walk away. It was also 1 street back from the Yarra River on the Southbank side with a short 10 min walk crossing the Yarra River to Flinders St station, Coles and other shopping facilities which was directly opposite from buildingand couldsee from the balcony. Was very clean and beds were comfortable. Staff were excellent and friendly on arrival and especially when we needed to set up the wifi on 3 devices plus also advised places to see and what to do at same time. The city view apartment overlooked the Yarra and across to Flinders Street which was great during day and night. Breakfast and dinner room service had lots to choose from on menu.

It was tiny for 2 adults and 1 child so trying to put 4 people in this apartment would be extremely challenging, although saying that most people travelling only use the accommodation to sleep in. There were no cooking items for the stove or oven so needed to clean oven after cooking frozen pizza. Ensuite was tiny and no room to dry oneself after shower. Also no room for suitcases. Wifi was challenging and needed staff to connect devices. Pancakes arrived cold so needed to reheat in microwave. Dinner room service had 1 of us running back and forth to loo all night.

Location was perfect to walk to Hamer Hall and Southbank area. we had a room on top floor which had a fantastic view of South and East Melbourne. It had a very comfortable bed.

Wi-Fi wasn't very good, it was a few hours after checking in that we could access it. Tried to call reception on the room phone, it didn't work, then called a 1300 number that was coming up on the wi-fi login page every time it wouldn't connect, this put me through to a call centre who didn't know what city I was calling from, she was able to give me a password to log onto the wi-fi, but it would only work for one device. Bedroom was very small, only just enough room to squeeze down on one side.

Room was nice, plenty of amenities for longer term stays, beds very comfortable, showers worked well with good water pressure and plenty of hot water. Location was great, close to river front, easy to walk to town or to a free tram. IGA close by. Staff was accommodating and waived a late check out fee when we checked out late due to one of my family member's having a physical ailment during the trip.

Room was a little smaller than appeared in the pictures. TV system is quite antiquated. There was an incident in the building that brought out a heavy police presence and that prevented us from getting into the room at midnight after a long day trip, but that is not representative of the staff or the hotel in my opinion and outside of their control.

We have stayed at the Oaks before when last visiting Melbourne, and weren't disappointed. It is a lovely apartment block, just off Southbank, so ideally situated for the city, river, trams. The staff were super helpful, and very nice!

The 2 bed apartment was a little on the small side for 3 ladies, 2 of which travelling from the UK, so our suitcases had to stay in the lounge area. That being said, I also stayed in a 2-bed with my husband a few years ago and so used the second bedroom as a dressing room! Both bathrooms are really small though, and could do with some extra shelving for products. Again, 2 females sharing a small bathroom.....

The location was good and transport was easy to find . I was able to get around with the tram service that is used in Melbourne city. The room was good and spacious and was clean when we entered the room.

The only concern that I had with the room especially in the kitchen area where the glasses and crockery was stored it was too high up in the cupboard and shelving as I am a small person and was unable to reach to get them down. I am glad that my husband was with me so that he could reach them for me. If my booking was just for myself then I would have had to call someone from the concierge desk to help reach the items in the kitchen. My comment is only for future reference.

Rented this hotel last minutes for 11/2 day visit to Melbourne. Nice facility. Had a great view from the 27th floor. Hotel is located 500 m from the (central business district (CBD) which was very close to many attractions, bus, trains, shopping, dining etc. Located about 3-5 minutes from Yarra river. I ordered breakfast and that was delivered on time. Staff were very friendly and willing to help answer question on how to get around the city. Would def stay here again.

Although I didnt cook, I Would have love to see a salt or pepper shaker in the kitchen. I think that should be a standard.

Location was excellent with only a five minute walk to access the Southbank promenade and attractions. Easy access to the city blocks. Staff were welcoming and very helpful and friendly. Very clean and was great having two bedrooms and two bathrooms.

Not enough lounge seating for three adults with only very small 2 seat sofa given it was a two bedroom apartment and a three night stay. Rooms were smaller than they looked on line - lounge/dining area very small - however overall comfortable and very clean.

- Great location, after arrival could walk to lots of great locations for meals etc - Parking was easy and secure - Staff very helpful and polite, great communication before and after arrival - Meet all amenity needs - Comfortable bedding, clean sheets and towels - Enjoyable views

- Carpets due for replacement but not a major concern. All other features were new and maintained - Generally clean just a couple of surfaces (coffee table) were missed. - Couch was a bit uncomfortable and small for the space but no issue if you’re out and about most of your stay