Clean, great location,

This was not our first time staying at this location, nor will it be our last. However, when we arrived, I asked the desk attendant if the room had feather pillows (because we all have severe allergies to feathers). At first he did not know what feather pillows were and then assured us that there were non in the room. Behold, we examined the pillows and sure enough four of eight were feather. Needless to say, that did not go well. Other than that we were satisfied with our stay, after loading up with allergie med. All of that said, WE WILL STAY AT THIS LOCATION AGAIN.

I loved the location of this hotel! It’s located in a relatively quiet neighborhood so I didn’t have to worry about highway noise or other disturbances during the night. It’s surrounded by multiple places to eat and shop and was about only 10 minutes away from Smart Financial Center.

I did have an issue with my room keys not working multiple times but the staff were always extremely helpful and got me sorted quickly!

Breakfast had a variety of options with low carb healthy options and nothing ran out. There was always plenty of food and beverages. Coffee had coffemate creamer, not just half and half and sugar. Everything was so clean and new. Easy access to everything in Houston and near by. There is a changing table in the women's public restroom which was a huge score after breakfast. The pool was very clean and well maintained. There is a clean workout center on site. There are sanitizing stations throughout the building. We got a crib provided for the five nights we stayed. The beds were so comfortable after spending a fun day in Houston. Easy access to internet was a plus and there are meeting rooms and laptop charging tables in the lobby. Love the side door entry when parking is maxed out with easy tap key entry. Our trash cans were emptied every day to keep the room smell free and clean after diaper changes and pullups dumped in the trash.

Our beds weren't made every day so we had to start making our beds after the first night of five nights. We didn't get fresh towels every day and they were wet after the first morning replacement. We ran out of shower liquids towards the last night of our stay because there was five of us to take a bath.

We loved the location. Could not have asked for a better location.

Did not care for the breakfast. There were not a great selection of food to choose from. The food was not warm. The coffee had grinds in it. House keeper's did not clean our room not one time even though it was available to be cleaned, and towels needed to be replaced, and no toilet paper.

An enjoyable stay. Staff was ready to receive my family in the wee hours due to construction on road from California. The breakfast was stellar. I would stay again and recommend to others.

Having to request bedding for let out bed.

Breakfast was good, many options. Whole building had a bright, clean and presentable look. TV had many selections and different channels Easy to check in and check out

Having individual milk cartons for breakfast would have been nice Having cleaner bed sheets with no stains

Housekeeping went into our room 405 before we checked out and threw away my friends entire meal from the fridge slong with unopened water and two cokes It was a bit frustrating and disappointing because he paid 30.00 for the meal from Turkey Leg Hut.

Clean property, comfortable beds and pillows, good service from breakfast team, housekeeping, reception, 10min walk to restaurants

Breakfast variety could be improved, rooms could be served with drinking water bottles

Overall excellent experience all staff are friendly, breakfast very good ,all family have a great experience and we always give priority to choose your hotel whenever we plan to visit USA.

Noting.

The staff was very friendly. Went out of their way to ensure a positive experience. The hotel was immaculately clean. Our bed was comfortable. It was very quiet. The breakfast was good.

Can't think of anything.