This was our third time back to the beautiful & calm Caravan Serai. We stayed in the Beldi Suite which is a lovely 2-bedroom room with it's own pool and sun-deck area. It also has a separate walk-in wardrobe and bathroom with a separate WC. We love this room because you can relax together as a family instead of using the larger main pool, although that pool is beautiful as well. The building is an older building, so some people may say that cleaning is an issue, but personally I think it is part of the charm of an older building and I would say that the property is clean with the cleaning staff onsite very often. The property does seem to have lost of it's snugs and artwork compared to we were last there, but it was 8 years ago! The bird life and tortoises are lovely, and there is a pushy cat who will expect to be petted, but that all adds to the old world charm of staying in Morocco. The reception team are accommodating and arranged for a real wood fire to be lit on one of the nights we stayed, which was a nice touch...the house wine is reasonable and of good quality, it is a Morrocan wine, although I can't recall the exact name. It was nice to have a midnight swim and a sip of red wine whilst the stars shone and the family were asleep. The massages are great, and we had fun in the hammam which was nice to do as a family and it makes your skin feel so refreshed after, well worth doing early on in your trip. The hotel is about a 20min drive from the Medina, but for us, it is a quiet oasis of calm that we feel is our little secret. I'd recommend it for a few days relaxation, but not longer than that.

The food. We actually requested a local soup called 'Harrira' which was made for us by the chefs, it was beautiful. The cous cous is delicious as well. As for the rest of the food, it could do with improvement and variety, if only they'd showcase the delicacies of Morocco as opposed to trying to accommodate western tourists wanting a poor quality hamburger, they'd be on to a winner! Anyway, the food could be better, it's okay for a night or two but not longer than that. We went to the Mandarin Oriental one night and the food there was exceptional, and only as expensive as what you'd pay for a decent night out in London.

Caravan Serai was perfect for us. We were looking for a rest and a get away from it all and it served its purpose! It was charming and had an old traditional feel to it. The staff were lovely and friendly and helpful. We had a delightful New Year's eve there - such a lovely atmosphere and the fire was very welcome - it does cool down a bit in the evening in December/January. We didn't use the pool - a little too chilly - but it is very attractive. Breakfast was plentiful! Choice of breads, pancakes, tomatoes, olives, meat, eggs and fruit honey, coffee and mint tea. There were many cats there - all well looked after but they don't bother you if you are not fond of them. Had a gorgeous hamman spa there too

It's not really a didn't like - more a need to know! It is a little way out of Marrakech - about 15 minutes drive or so from the centre so you need to factor that in. However the hotel does have many drivers who can take you in and pick you up easily so that's not a problem and they know where they are going too. You need to factor this in to your budget. A taxi may have been cheaper but the hotel is located down some rather small unmade roads which on the first impression look difficult to find! Please don't be put off by this on arrival!

The staff were lovely. Friendly helpful chatty accomodating of our requests . Especially Hashim and Fouad at reception , Fouad at breakfast and Khalid who drove us around a few times . Most of the staff spoke English. The rooms and accomodation are is rustic rural style but also visibly old ( some cracks in the walls, old saggy sofas etc) but that doesn’t take away from its charm. The Azaan/ call for prayer from a local mosque nearby at regular times adds to the Moroccan feel . The only downside was the location was far from the main tourist attractions, so had to go in a taxi to and fro but was also quieter than the centre . Maybe hiring a car would make it easier which we didn’t . And loads of cute friendly cats everywhere in the hotel which our children loved. Breakfast was good -Freshly made In front of you -crepes and Moroccan flatbreads with boiled eggs cheese butter jam honey fruits and yoghurt. The restaurant food was not the best it was basic-although staff were lovely.

Location was a bit far from the centre -Medina , I think about 11 kms and a lil interior too. Our taxi driver from the airport when we landed at 11 pm ( long Qs at the airport and took 3 hours to get out ) struggled to find it but not the other taxi drivers. Restaurant food not great .

The room was very large, felt like the size of an apartment. The outdoor pool area was equally spacious and very rustically beautiful. The hotel food was delicious, we had a chicken tagine for lunch which was great. Staff were also very helpful when it came to booking a range of activities.

It is quite remote and cabs weren't cheap which mean it can be expensive if you want to do a lot of activities in central Marrakesh. But considering this hotel was cheaper than some other options without private pool facilities the cost evened it self out.

This Riad is a wonderful place for anyone who does not want to stay in the heart of Marrakech. While it is roughly 25 minutes from the city centre, the Riad is absolutely worth the drive. The location is in an authentic local village with no touristic attractions around - which we found even more charming. Otherwise, the Riad has been very well designed to create a modern, cozy and comfortable place for its guests. The rooms had their original charm and so did the entire hotel. The service, food and everything else was absolutely worth the price we paid.

The only negative side of the hotel is the location. Since it is a very authentic area, in the night you can hear cats and dogs fighting loudly. We only stayed one night but we can imagine that this happens regularly which strongly disrupts the sleep. It is generally not the most quiet hotel due to the way the rooms are located and the animals which surround the place.

The overall hospitality was fabulous - everything was great!

The only thing I could say is the place could have a slightly better approach to the property. As you're about to come close the property, you feel like the surroundings are not the great. But once you've checked-in, it is great! Also, this place hardly has access to public transport, but it was okay for us as we either had taxis or had rented a car.

We had a night at Carvan Serai as a stop in Marrakech. We loved it so much we spent a second night. It is like an oasis on the edge of Marrakech. The rooms are beautiful and every nook and cranny delivers a visual joy. The food and wine were top notch and the staff were incredibly helpful and friendly. After our motorcycle rental fell through they even helped us hire a car. Couldn’t recommend highly enough. Thank you Caravan Serai.

Only that we couldn’t stay longer.

Everything about this hotel is beautiful, the staff are so warm, friendly and welcoming, the food is authentic produce, home cooked and delicious and the building itself…well it is like something out of a dream! Situated in a peaceful village overlooking agricultural land and palm trees the atmosphere is very soothing with the sounds of birds. Aesthetically it just doesn’t get any better! ❤️ Wonderful place.

the staff were so friendly, kind and helpful they made our stay so special. the property is about a 20 min drive from the centre of Marrakech which after the hustle and bustle there we welcomed the tranquility and calm. the rooms are spacious and comfortable, the pool is just lovely and they offer hamman and massage. it is also very family friendly. there is a daily shuttle to marrakech or the property will organise a driver for you.

more sunbeds by the pool please. more variety for dinner.

Friendly staff

Not everywhere in the rooms you have a seperated shower and tv. Ride to medina can be expensive but they offer shuttle service for free 10am 6pm