Location and size with the view of the room. Also the hospitality of the staffs at Front Desk except the 1st person who check me in.

The communication from the first check-in staff member could be improved to provide a more welcoming experience. When I inquired about my consecutive booking, rather than acknowledging my question, he interrupted me, instructing me to wait until he finished his process. As someone who also works in hospitality, I believe a better approach would be to acknowledge guest questions promptly, answer politely, and remain flexible when assisting guests. This would enhance the overall service experience and create a more positive impression.

Perfectly located hotel, good rooms with lots of hotel facilities and an amazing lake view (but only for a very few rooms). Public Parking is just below the hotel, if you are lucky to find a spot, that is.

Breakfast isn't worth the cost. The shower holder was so loose that it kept dropping down to the tub. And the shower curtain is essentially ineffective, splashing water all over the bathroom floor. Parking entrance/exit is super tight if you have a large/long car (no issues for small cars). The mutiple colored patches of car paint and scrapes left on walls and corners is evidence of failed attempts by many customers.

EVERYTHING about Mövenpick Hotel Lausanne was AWESOME. The location, ambience, cleanliness and staff. The best breakfast spread I have had - trust me I have had a few. The scrambled eggs were not microwaved like some hotels serve, it was fresh and runny (which is how I like it). The salmon and other fish option was not too salty. Thierry went out of his way to bring water after they had cleared up. We were a group of 6 who came for a wedding in Grandson. We had booked another hotel but the reviews were bad. I'm SO GLAD that we chose to stay here. One of us shared about how one of the staff, don't know his name but he's originally from Ivory Coast and now a manager, made her feel very welcome and offered her apple juice (I think)!! My friend (that I shared a room with) and I are planning to come back on a family holiday trip, soon by God's grace.

There were no bathroom kits with soap bars, shower cap, etc. The soap dispenser wasn't user-friendly and I don't know what brand or quality that the soap and conditioner is.

Staff were very friendly and helpful, which always makes a big difference to a trip. The hotel itself was clean and nicely decorated, with our room spacious and well lit. Overall, would stay here again.

Only real niggle was the bathroom, which looked a bit dated and had a fair few of dark spots in the grouting. Seemed safe enough, however, no actual mold. Water pressure on the shower was a bit lacking (we were pretty high up, though) and getting the temperature dialed in was fiddly.

The location is premium at the heart of the gorgeous Ouchy promenade, with metro and Migros next door. The latter saves lots of cash on food. (Dining is uniformly expensive across Lausanne, so the restaurants are for tourists only.) The rooms are spacious, well equipped and cleaned on a daily basis by default. (No need to chase the admin!) The beds are wide and provide a good support (to my troubled back).

I would have loved an AC (though the rooms are naturally cool in the evening). And a faster WiFi. Neither critical to my decision to come back.

Perfect location with view of the lake and trees. Love that the windows can be opened to enjoy the breeze. Enough lights to make the room warm and cosy but also energetic. Free transport card for my entire stay (I had 2 bookings and stayed for 6 nights). Very good breakfast.

The water in the sink doesn't drain quickly. There is a strange red/orange mood light in the bathroom (which I don't use but makes the bathroom dark)... Also I had to wait until 430pm to check-in, and they don't have a double-bed room.

The beds were amazing, so comfy. Nice to have a choice of pillows Excellent breakfast.. so much choice Lovely easy to use Nespresso machine Mini fridge Lovely big TV Comfy chair to relax in Lots of space to put our things Good lighting Excellent view and the window seat was a real plus

Shower very basic....hard to regulate temperature Broken plug Bathroom bit dated perhaps Bent towel rail

Fantastic location, directly on the Lausanne lakefront with full view of the harbour, Lac Leman (Lake Geneva) and the French Alps. The metro is 2 minutes walk, there are numerous buses, there is underground parking under and in front of the hotel (note: charged separately). All of Lausanne and all it's attractions are literally on your doorstep - restaurants, bars, arts, culture, everything you could wish to explore. From the hotel, the Olympic Museum is a 5-10min walk along the lakefront. The hotel is tastefully decorated, the staff were very professional, friendly, helpful and efficient - no hassle on check-in or check-out. The hotel also offers a choice of 2x restaurants, breakfast from 6.30am and open free wifi. What more can I say? - would definitely stay again!

AMAZING HOTEL IN THE HEART OF LAUSANNE ON THE LAKE. IT WAS SUPER CLEAN, THE PERSONEL WAS VERY GOOD, PERFECT LOCATION, SPACY ROOM, GREAT BREAKFAST!!! I STRONGLY RECOMMEND IT. THERE IS SHOP MIGROS JUST NEAR IT UOU CAN BUY EVERYTHING YOU NEED A LOT OF NICE RESTAURANTS AND ATTRACTIONS! I WILL DEFINETELY COME BACK!

I LIKE EVERYTHING!

-Located next to Lake Geneva and hotel did provide the room with Lake view. It was a great view! -Staffs are polite and helpful -Room size is good -Migros just located next to hotel -Good restaurant is located nearby (La Riviera is highly recommended) -Worth the money -Only a short walk from Ouchy-Olympique Metro station I will definitely come to stay here again :)

-Nothing :)