This is an incredibly luxurious hotel with the most gentle staff possible. It started with our check-in by Mrs. Need. Also special attention to mss. Yaya and Mr Nouk who treated us like royals in the club. The rooms are so bright, modern and completely silent. The view is breathtaking, the breakfast is amazing and the poolside sunbeds are almost King Size. Also especially for the Pool staff who were perfect at everything they did. Cleaning was excellent. Of course, I can't thank anyone, like the people behind the scenes, but they all deserve a 6 star rating! Thank you very much, also for the small but much appreciated details on our arrival.

That we had to leave :-)

I loved absolutely everything about this hotel. The staff kept apologizing that everything is not at 100 % since they were opened for only two months and there were still some work ongoing (the rooftop was not opened yet etc). However, we certainly did not get that impression. This hotel is so wonderfully stylish, so beautifully decorated, the staff is excellent, super nice. They do everything in their power that you can feel truly the best. The breakfast was outstanding (the variety of foods, soup station,…), twice daily free workouts, beautiful garden, lobby, pool area and coffee lounge. They even have a great and perfectly equipped indoor playground for children with two assistants which were taking great care of our one year old baby girl.

/ Everything was truly perfect.

The staff go out of their way to help you and it’s right in the middle of the main part of Chang Mai

I felt the room was a little bit small and had a bit too much furniture in it, I stayed on my own and I can imagine it feeling quite small if I had someone with me - I’d recommend taking some of the clutter around the bed to make it easier to walk around (constructive criticism and is just my opinion) I really enjoyed my stay overall

The just finished the renovation of the hotel and everything looked beautiful , especially the smell of the hotel loved it! Food in the restaurant was very good and I really loved the breakfast you had lots of choice every morning..Staff also kind and friendly.

It is not a complain but I think the swimming pool will be a bit to small and maybe not enough sun beds if the hotel is fully occupied🥹

Spotless Friendly staff Wonderful ambience Good location

Ceiling started to leak around 5am. Called reception who sent up the engineer and housekeeping staff. Don't really know the problem as staff did not explain. Interrupted my sleep and it shouldn't happen as the hotel is newly renovated I think.

The rooms were clean and Cousy, and the staff were exceedingly courteous. However, there were limited options available at breakfast. The location was excellent, and the bed (including the mattress and pillow) provided a high level of comfort

t times, the bathroom exhibited an unpleasant odor

Brand new hotel, beautiful room, comfortable bed, great bathroom, incredible breakfast buffet, awesome spa/massages, went out of their way to make my husband's birthday special!

I wouldn't have changed a thing -- this place is amazing!

The hotel is gorgeous, the food was delicious and the hotel staff were very well trained to do their job.

As it's winter time in Thailand, the pool was freezing after sunset... impossible to swim. I would have expected the Intercontinental to have a heated pool.

It is in a convenient location and close to everything. We can walk around lots of tourist attractions. The staff was very friendly and kind, and warm-hearted personnel. There is a pretty good pool and Gym for exercises.

N/A

Location, staff, decoration. Staff are very attentive, warm welcomed, good restaurant and markets suggestions provided by the concierge

The room is not sound proofed. I can clearly heard the conversation of the guests next room