Really-really nice staff and personnel, big thanks to them! I have tried breakfast and dinner included option - really good experience. High quality food, lots of fish, sukiyaki, sashimi, great desserts. There is a choice between traditional japanese and western-style breakfast (not dinner). During dinner\breakfast there are some options which you can choose - 3-4 dishes from all (~ 10 in the course). Be careful, do not eat much before dinner \ breakfast :) - there are very much food. Location - not so far from Tokyo ~ 2 hours by train with transfers. Nice trip by train Hakone-Yumoto Station with audio "tour" during usual scheduled train. Nice views, Hakone open-air museum 20 min walk (must-have for visit). Near Gora station ( 5 min walk) - cable-railway to Owakudani and to lake Ashi. Room: great and big rooms, you can select yukata to wear, everything like water \ beer \ snacks \ tea \ others - free, available whole day at separate room near elevator (or inside your room). Onsen - I have tried onsen in the room - nice, bath is in open-air room (balcony). Water can be super-hot, be carefull, there is additional water tap with cold water. Private onsens are also good (big wood bath, big stone bath and bath with stones) - almost anytime one of them was free (beginning of November). Public onsen - has also sauna, but onsen size is similar to private onsen. Great garden near entrance with carps.

Pricy for 2 nights :( May be there are similar places with good enough service and private onsens in Hakone with less price. BTW, regarding breakfast - there is a choice between traditional japanese and western-style: but even in western style there are a lot of fish \ parts from japanese-style food.

Great staff - super friendly, helpful, providing additional service (complimentary matcha making experience) Great bottomless drinks - draft beer, spirits & snacks all complimentary in the basement bar Great hot springs baths - 3 types of baths located in Japanese garden, private hinoki bath in each room Great room - very spacious, traditional Japanese room, super clean, great bed, complimentary toiletries, pajamas Food - good kaiseki course & breakfast, a great quantity of dishes provided (very filling)

Food - little bit below expectation quality-wise (especially on seafood menus). Could tell the ingredients were a bit processed/ de-frosted.

LOCATION-close to Hakone Open Air Museum,Gora Park, Train Station. Lawson convenient store with 15 minutes walk. FOOD-Impressive Japanese dinner with multiple choices of side dishes and main. Both Japanese and Western style breakfast are delicious ( amount of breakfast offered is equivalent to our normal dinner meal!!!!) It is a good idea to have a very light lunch. The coffee beans offered in the room with a set of hand-grind machine and filtering equipment is excellent. Definitely worth a try! I feel sad that I forgot to ask the hotel the brand of the coffee beans. There are unlimited crackers, nuts, teas, drinks ( including alcohol!)at each floor and B1 floor ONSEN-private onsen in your own room, 3 small private onsen ( no reservations required, there is a lighting system to indicate LOCATION-close to Hakone Open Air Museum,Gora Park, Train Station. Lawson convenient store with 15 minutes walk. FOOD-Impressive Japanese dinner with multiple choices of side dishes and main. Both Japanese and Western style breakfast are delicious ( amount of breakfast offered is equivalent to our normal dinner meal!!!!) It is a good idea to have a very light lunch. The coffee beans offered in the room with a set of hand-grind machine and filtering equipment is excellent. Definitely worth a try! I feel sad that I forgot to ask the hotel the brand of the coffee beans. There are unlimited crackers, nuts, teas, drinks ( including alcohol!)at each floor and B1 floor ONSEN-private onsen in your own room, 3 small private onsen in the garden which fit 4-6 people and a large public onsen at B1. It was an unforgettable experience to watch sunrise and watch the starry sky while having hot spring spa at the same time! SERVICE- FIVE STARS service!!! Caring staffs from car park, front desk to the restaurants. They even remember details that we are celebration our anniversary and my son’s birthday.

Nothing

I've stayed in a lot of ryokan and traditional inns over the last 20 years of traveling in Japan and this was such an exquisite experience. Even checking in to the place was lovely since they brought us to a waiting area with free refreshments and let us check in early. The location was super near the Gora Station as well as several bus stops, which made getting around the area very convenient, and was just far enough from the train station that you couldn't hear the noise. We had the Japanese breakfast and it was phenomenal. Both the public onsen and the private one in our room were a joy.

Absolutely no complaints but I would note that the walk from the train station to the hotel is quite a steep uphill, which isn't always readily visible on Google Maps. We didn't ask the hotel for a taxi since the distance wasn't far, but for the disabled or anyone with bulky heavy suitcases, I would highly recommend requesting the hotel to help with a car.

Suiun is so awesome! My wife and I stayed 2 nights to celebrate our wedding anniversary. We are so glad we chose Suiun. Fantastic and friendly staff. Delicious Japanese breakfasts both mornings of our stay and they were different each morning. Can't beat the semi-open air bath on the room's deck. So relaxing to soak morning and night.

There really isn't anything we disliked, but if we had to pick one thing, it would be the shoe storage. We had to have our shoes stored away when not in use. We would have to turn in our room key everytime we wanted to get our shoes. It really is not a big deal at all. Just inconvenient when wanting a quick trip outside or if there were a line of people waiting on shoes.

Everything about our stay here was great. Our room was spacious with all the amenities needed and more, we had a gorgeous view to the mountains and the trees and comfortable beds, we also had a in room onsen in the balcony which was awesome because we could use it at any time. We got the package with dinner and breakfast and everything was delicious, just make sure you come up hungry because it is a lot! The staff were all very kind and helpful.

Nothing, my only regret is that I did not book another night

We spent two nights as a couple in this dream hotel in Hakone, and everything was absolutely perfect. The hotel is beautiful, with great attention to detail. We were lucky enough to stay in a room with a private onsen, which made the experience even more unique and relaxing. The staff was extremely welcoming and attentive, always taking care of us. The half-board option offered a choice between traditional Japanese or more Western dishes, allowing us to enjoy a variety of meals. The food was not only delicious but also very generous in portions. We highly recommend this hotel to anyone looking for a high-quality experience in Hakone, with impeccable service and an unforgettable setting.

This is a spacious and lovely hotel in Gora, Hakone. The location is close to the beginning of the loop that goes from railway to cable car to boat. I believe I booked a smaller room, and it was incredibly spacious: like a small apartment. There was an entry hallway, a separate WC, a living room, a bedroom, a bathroom sink area, a shower area, and of course, the private onsen and deck. Tatami mats are all around and very comfortable and Japanese. Beautiful space. Beautiful lobby. Great staff. The amenities were wonderful. The snack area had a good selection. Free late night noodles served by the staff. Free snack area on each floor. Plenty of beer and alcohol so that you don’t have to go out to shop. So nice! Breakfast was wonderful.

There isn’t much to do outside the hotel, especially at night, but that’s Gora for you!

This hotel blew me away with its quality. The staff, food, rooms, onsens, views — all were truly exceptional. There are three private osens and 2 gendered ones. All free to use. A wonderful aspect of this hotel is that a lot of the rooms have their own insuite onsens. This means that I never needed to wait for a private onsen, and the gendered ones were basically private as well (I was usually alone in the mens).

The hotel is a 10 minute walk from the nearest train station, but that walk is steep enough to be challenging if you have luggage with you. When you check out, they have a private shuttle to bring you down. Which is great, but I wished a had a shuttle in the other direction. Another thing is that a few of the amneties are timeboxed. The meiji milk is only available for 2 hours. Same for the matcha experience. Outside of that, the snack selection is very limited.

Our apartment was really spacious and had a beautiful Japanese decor. The stay in this hotel gave us a chance to truely dive into Japanese tradition. It is a shoe-free hotel and there are many yukatas you can rent there for free. Do try them out! Soaking in a private outdoor bath in our apartment looking at the starry night was memorable. The view from the balcony was also great as it overlooked the garden and mountains. The staff was helpful and attentive. There was more than enough food for breakfast and dinner.

Kaiseki dinner was quite tricky for me as I have some eating restrictions (no beans, no tofu). I would also appreciate to be able to choose meals each and every day. The way from the train station to the hotel is very steep which was challenging as we had four pieces of luggage. Upon check-out the hotel offered us a cab free of change which was very helpful.