Customer service by Ron is exceptional, fast check in , very welcoming. Great with kids and family. Amy in the breakfast was awesome too. Keeping everything clean and organized making sure everything and everyone was fine. We do travel a lot for jiu jitsu, so we stay a lot in hotels , this hotel exceeded our expectations , staff like Ron and Amy is admirable. Super nice and very welcoming and attentive . Spaces were big, bathroom sparkling clean. Pool is awesome too. Breakfast in the morning has a good variety of options you can have for breakfast and Amy and Ron were there also making sure all of us had what we needed. This is a 5 start customer service and facility to stay for anyone staying in the Columbus area. Next competition we have here we are staying again at this hotel for sure. Highly recommended.

Breakfast was very good. Could have had a little more in the way of fresh items (fruit, etc.) but good variety and immaculately clean (an attendant monitored continuously throughout the breakfast hours). Location was good—convenient and felt reasonably safe. Great for business travel.

If I was vacationing, things to do within walking distance, but this place really seems targeted towards business travelers so I wasn’t expecting that.

This property exceed my expectations. I honestly wasn’t expecting the room to be so clean. The room was spotless and the bed was so comfortable. I had some trouble getting into my room because of the key fob thingy, but the staff were very apologetic about it and settled the issue right away!

The customer service was outstanding and our room was very nice!

The breakfast was a bit disappointing but not the worst. It just seemed very limited main entrees kept running out. The staff worker was definitely trying her hardest to keep up which I appreciate.

Very clean

Took 30 mins to get someone at the desk at 1:30pm. We arrived early to be a head of the storm coming. Said I wanted to see if I could check in and he instantly cut me off and said my room was still being cleaned with out even asking my name. My intention was to try and get checked it and get internet due there being little to no cell service with AT&T there for some reason.

I loved everything! The front desk staff was extremely nice. I can’t recall any negative experience. The front desk attendant (can’t remember her name, but she said she just turned 50 years old) she was AMAZING! Loved her.

Nothing

BREAKFAST WAS WXCEPTIONAL. THE SONESTA SUITES IN NOVI, MICHIGAN WAS BETTER AT THE SAME PRICE BUT I DIDN'T FIND ONE IN COLUMBUS.

THE CHECL IN CLERK AND CHECK OUT CLERK WERE BOTH VERY NEW AND LACKED EXPERIENCE BUT VERY CUSTOMER SERVICE ORIENTED.

Location was on our way. Free breakfast. Beds super comfortable

Noise from the highway even though it sits back from the road. The key card maker was down so we had to wait for attendant to walk us up.

It was close to shopping and restaurants.

Bed was a little uncomfortable. We booked a hotel with a pool obviously because we wanted to enjoy a nice swim… well, the pool was green. So, we didn’t even bother getting in. A little disappointing.

I can’t think to say anything bad. So clean, nice & spacious room. Over the years, I’ve noticed many hotel bathrooms weren’t getting cleaned like they should. Their bathroom was sparkling clean, stain free tub & I really appreciated that. Perfect location. Nice heated pool stays open til 9. Will be my new go to!