Great location, very friendly staff. Food was very tasty in the restaurant.

No coffee machine in the room. And mostly in 4 star hotels you have coffee of tea in the room.

We absolutely loved our stay at this wonderful hotel - with the best staff San Marino has to offer! The receptionist that welcomed us upon arrival, Alessandro, felt like a family friend from the first minute and we actually had a tough time leaving after two days because his shift still hadn't started and we weren't able to say goodbye! All the receptionists were so incredibly lovely offering us direction and guidance, speaking to us about life in Italy and San Marino, and hugging our baby girl that got so much attention from everyone. And whilst the staff is the biggest plus of this hotel, that doesn't mean the rest isn't fantastic. The hotel looks really nice and smart, and the room was lovely - with a large and comfortable bed. We also enjoyed their lovely spa - where our 4 month old daughter had her first little swim. Behind the hotel is a little shopping center where you can find a grocery store if you want to stock up on snacks or drinks. Very handy! We honestly couldn't recommend this place enough!

Don't trust Google when looking for it. In our case at least, it brought us to the back of the building so it all looked a little scam-y at first. But when we found the (very obvious) entrance, we knew we were in for a treat :)

The staff were excellent Good quality of food. We were half board and the only real gripe was they had more or less the same every night. The breakfast was the usual European food which was nice. Everywhere was clean and tidy There was a nice sized indoor pool

Not enough wardrobe space in the room we lived out of the suitcase Not a lot happening in the evening it was very quiet Not much around the hotel and it was so hilly to get anywhere

Excellent location, good quality hotel. The staff was polite and friendly. The rooms were clean and comfortable. The food very good. We had the supper as well as the breakfast buffet. Would recommend this hotel to others.

The AC and the shower. We only figured out how the AC worked the morning we were leaving. And the shower does not have a complete door so the water runs onto the floor outside of the shower stall

I appreciate that the property had a 24 hour reception at the Front Desk. I was supposed to check-in before midnight, late at night, but arrived a few hours later than that due to issues that I had with the rental car I was driving. The gentleman staffing the desk when I arrived was professional, patient, and understanding and helped me get to my room as quickly as possible. My time at this property was really brief, but in the little time I had here, I was able to feel the comfort of my bed, enjoy beautiful views of the surrounding neighborhood, and savor the delightful tastes of a Sammarinese breakfast. The hotel was also a short walk away from the Borgo Maggiore funicular that leads to historic city center of San Marino (the capital city), and had a spacious parking lot in which I was able to park my rental car for free without hassles.

The hotel is currently undergoing renovation, which was not a problem for me, but anyone booking it at this time should take this into account. Also, when I booked the room in Booking.com, my electronic confirmation said that my check-out time would be 11:30 AM, but at the property itself I was told that check-out was 11:00 AM - a small detail, but nonetheless one that gave me less time to enjoy my time at this lovely hotel. Otherwise, this hotel is a wonderful getaway and I had a great time - I only wish I could have stayed longer!

Their staff is really lovely and friendly!!! They are very forthcoming and proactive!!

The hotel (elevator, carpeting, small creaces on the wall) is a bit dated but overall very well maintained!

The kindness of the staff and the position close to the city centre.

The room probably too much warm and the bed not so comfortable (we have paid the “free” welcome drink)

All staff were helpful and courteous. Free parking was very helpful. Close to town, quiet location. Since we had kids, the pool was a lot of fun. San Marino was a place where everyone was friendly and made us feel welcome.

Shower space may be a little small.

Big room and beds. Nice food choice (dinner and breakfast too), facilities though I did not have time to try them.

Duration of my stay :) Too short

Very comfortable large room, really comfortable bed, and lovely staff. Breakfast a little blend but fine.

Nothing