We stayed for 6 nights. The hotel is conveniently located on the north west of Yokohama station. Very easy to find. Many eateries nearby and there is a pharmacy right next to the building. Our room was spacious despite fitted with 3 beds. The toilet is separated from the bathroom and you can enjoy a hot bath as the shower area is outside of the bath tub! My children loved the seafood chain restaurant called Isomaru suisan close to the hotel, they totally enjoyed the fresh clams dishes there. Traveling to Tokyo districts were also easy from the Yokohama station.

The pillow and the bed were too hard for our liking.

The hotel was very nice and clean. We were surprised that it had a self-service laundry room because booking.com didn't mention it which was a super plus for our family with young children. You could even check when the machines were available through the TV, so we didn't have to leave our room until we were sure we could use the laundry machine. The hotel was more high-tech than the other ones we stayed at. You can get many services by selecting it through the tv. There are a lot of restaurants and convenience stores close by which is also a plus. Overall for the price and amenities, we would stay definitely there again in the future.

After a long day, a 10-minute walk from the station was a little long for younger kids. But if you are traveling with adults and older kids it won't be that much of a problem.

Friendly staff. Always put on a big smile. We can access to YouTube in our room which is a big bonus. Another surprise is that they offer Mikimoto hand wash, and body wash etc. They even supply you with Sekkisei facial products. Also, the jasmine tea that they provided is very nice. Not to mention that its location is very convenient. Lots of restaurants and bars. "Royal Host" right next to hotel offers great service and food. Hotel is very close to Yokohama Station for various train. We stayed in a room with one single bed and queen bed. It fits 3 adults and 1 small kid. Mattress on the hard side tho. Not the best mattress but given the reasonable price, no complaints.

They did not empty my garbage on second day. Just minor issue.

The staff were excellent and made every effort to be helpful. The rooms, though small, were comfortable (the single room was the same size as the double room). The location was very convenient for the station and eateries. The laundry facilities were excellent and could be checked on the screen in the room. The room was quiet even though there was construction next door. We sourced our own breakfast from the excellent bread shops in the station and from the convenience stores next to the hotel. Once we worked out the complex layout of the station we made good use of the excellent railway links, including the direct link to Narita Airport (JR) and to Haneda Airport (not JR), both of which we used.

Difficult to find the hotel given the complexity of Yokohama station and the construction work next to the hotel. Not that keen about having the wash hand basin in the room and the relative lack of hanging and storage space both of which seem to be general features of Richmond Hotels. We travel light but struggled to find space to keep the room tidy. Some hooks from Daiso would have been very useful.

Good location, clean. The hotel had small extra things like chargers for all type of electrical devices, washing machines etc. Things that one really appreciates after being in the country for more than two weeks. Best value for money hotel during our stay in Japan. Decent size of the rooms compared to some other rooms in Tokyo.

Perhaps the breakfast could have been more exciting, we'll give it 3/5.

location is perfect! 2 mins from Yokohama north west exit. 5 mins walk from the department stores. There is a pharmacy downstair s and lots of eating options within a 5mins walking distance.

Forget about getting a early check-in or 1 hr late check-out. There is no flexibility; you just need to pay for it

It was very modern! and very clean and it looked like a house. i could live in that room. i would setup a game room and do my streaming videos in that kind of room. and i really like a dark room so the curtains made it really dark. i loved that.

i didnt like that the thermostat had a very bright light. that is the only thing that i didnt really like. but that was really my only complaint.

The bathtub and shower are one unit, which is a good thing. You can fill the bathtub to the top, jump in, and it doesn't matter if it overflows. Also, the location of the hotel is convenient to the best supermarkets and train station.

My room on 7th floor was facing the exhaust outlets for the neighboring restaurants. Try to stay on a higher floor or ask for a room with an unobstructed view. .

2 minute walk from the station. Good restaurants nearby.

You have a laundromat that washes and dries. The dry cycle is slow to dry. I discovered looking around the tub to make sure I had everything when it was finished that there was a lot of water below the tub swishing around when I turned the tub. You can't get things bone dry when you have water like that right below the tub. I'd suggest a make that really drains before drying.

The location is nice compared to other choices near the main train station. The room is clean. There is plenty of sunlight in the room during the day, which is good for doing work in the room.

The receptionists are obviously doing their best, but they can be better trained in English language skills. After all, Yokohama is a big city with many foreign business and leisure visitors, and this hotel is obviously not tuned solely for domestic guests.