Breakfast buffet was included in the booking and really great. Rooms were neat, very quiet surrounding. English signs partially available and English-speaking staff could be found when needed. If you want to try an onsen, you have a good chance there.

This hotel is really more of a spa than an actual hotel. Do book if you want to stay for a short time and relax in the onsen, book some massages etc. Do not book if you are traveling for other purposes and need to quickly get in and out of your room regularly, the checkin/checkout procedures can be quite cumbersome. Also the equipment was more tailored towards wellness, no cloth irons/proper desks/etc. are available. So this hotel is perfect - if you use it following its purpose. The air conditioning is very loud and has to be turned off during the night for sleeping. Double-check before booking if you can stay there in case you have more than 2 small tattoos, the entrance signs clearly defined that you cannot use the spa with larger tattoos.

thermal bath included in the room rate

caotic breakfast

This place is more of a resort than a hotel. It's best if you intend to spend time in it relaxing and using the features offered. If you just need a place to sleep or to offload luggage, a cheaper hotel suffices. There's a lot of hot springs, relaxation areas, and an arcade. The relaxation areas consists of rows of reclining chairs with individual TVs, and one area has a library of comics. There is extra cost for stuff like meals, drinks, massages, etc; you scan the wristband they give you and then pay it when checking out, or the day after if staying multiple nights. There's a nice view of the bay area as well as the neighboring amusement park and ferris wheel.

The bathroom smelled of smoke. Smoking isn't allowed on the premises but I think someone was secretly smoking in there. I had to leave the ventilation on constantly but it cleared out in a day.

I love that I had the time to relax and enjoy the facilities (Onsen bath and many more) while waiting for our time to check in, I love that you don't feel the need to go out after a long travel, it is best that we chose this hotel to stay in on our first night. It is beside Nissin Noodle Museum and just across the street is a mall, it's a good location, we paid 500 yen to pay taxi from the bus station then 1300 yen to pick us up going to the train station.

Very convenient location – there is a direct bus from Narita Station almost right to the hotel. The onsen facilities are great and the view from the top is superb. An additional plus is a great variety of food for breakfast.

The need to navigate between the floors to get in and out of the hotel. But I guess it's a trade-off when it comes to staying in this kind of places with onsen open also to day trip visitors.

There is Onsen on the 7th floor. They also have sauna rooms. Very nice hot rock for fee. The bedroom is Japanese traditional Tatami. My daughter really like. The package include beers+beans for dinner and free breakfast (they have sushi and Oysters for breakfast). Very good value. They gave you sleep gown as well

Room was small but the view was good . Air conditioning worked efficiently. Good to have onsen in a place close to Tokyo. We enjoyed massage late at night, after having fun for the whole day. Staff were polite and many of them speak good English.

The tatami was thin and unless you like very firm bed the sleep was not comfortable.

Came here for the baths which were wonderful. Hotel is set up like a typical Japanese Inn. Waterfront with the World Porters shopping centre across the road. Shuttle bus from Yokohama station.

Room is small but adequate. Not much in English but good wifi to be able to use Google translate.

Fantastic onsen facilities; great that guests could use fresh yukata at all times, and really nice restaurant.

It could have been nice if the staff could speak a bit more English.

once we adapted to the Japanese spa experience .. ie separate communal bathing and spa it was wonderful. the treatments are excellent and we completely relaxed . the futon beds were a shock but we soon adapted

nothing