We loved the staff, the activities, the FOOD. I felt like I was at summer camp for adults.. with a swim up bar as a bonus! I got a lot out of their app- there are TONS of fun things to do, not to mention DIVING! We ate almost every meal at the two buffets and were always impressed. Our son ate at the snack shack daily and his burger/ nacho's etc.. looked really good too. Clean facilities, stunning views.. amazing, can't wait to come back!- Oh the spa is great, treat yourself! I heard people raving out their massages and my pedicure was really well done.

It took us a minute to realize that this is not a vacation where you lay around your luxury hotel room. The room was a bit rustic but spacious! The water in our shower sometimes didn't want to get hot but was warm and doable. The bed was on the firm side for me. Loved the hammock on the patio but bring bug spray, I did get bit up! On that note, the gift shop is spendy.. Bug spray or sunscreen will cost you!

The food and service were great, the grounds are really beautiful. However the beach is quite small and lie outs are saved from about 8am, people double up saving the pool and beach lie outs. The atmosphere is strange as sometimes there is blaring PA system with games and other time, beautifully quiet. There are lots of groups here and that might not be ideal if you are looking for a romantic break.

Beach being more tranquil - people would come with their speakers and play music right next to you.

It is an ideal route especially for diving or snorkeling. It is a very impressive and wonderful experience with various wild animals in a jungle. Cozumel's underwater life is very famous and rich. Also, the entertainment team is very attentive and hardworking.

The rooms are small and damp. The toilet flush broke a couple of times, but it was quickly repaired, first by me and then by me. The beach is nice but the sea is quite stony.

The on-site restaurants were all very good with plenty of room.

The on-site things like paddle boards, ocean kayaks and catamarans were provided by the company that ran the scuba diving and there was a fee involved if you wanted to use something. If you wanted to go outside the hotel and visit any of the nearby locations be prepared to pay $$$ for a taxi. The $5 dollar cab rides are a thing of the past.

The staff was great. There was random wildlife all over which was great. The food was all pretty great. No issues at all

Nothing.

Very nice resort, ideally located at seafront, rooms are spread out in the garden as small houses with individual room access, 4 restaurants of high quality food, excellent breakfast with a large variety of choices.

the music in the pool area could be a little lower

Buffet, beach, bars, beds, jungle around the buildings, animals around the buildings, the food was really good (buffet not the reservations), the beach and the pool were great. The rooms were small but big enough. We loved the excursions offered through one of the agencies through the hotel.

Staff was mostly nice but there were some rude members of the staff too. It took an extra hour for them to prepare our room initially and then we had to wait an additional 1.5 hour to get our bags from the bell boy. The reservation food was not as good as the buffet, especially the Mexican food reservation. We also lost power to our room and the buildings at least 4 times.

The restaurant choices were good. The staff was great! The dive operation was excellent. The included drinks was a nice surprise!

The coffee at the buffet was really bad. Much worse than the coffee in the room. The afternoon music and entertainment by the pool was a little too loud for me. The water in the pool was a little too cold.

we loved the comfort and friendliness

pool lounge chairs were saved by 8am there was no bank machine to access Canadian banks/ did not exchange can for pesos at front desk

Great location for scuba diving, the hotel is really nice with small huts, very nice pool area, and the food is great. Definitely coming back.

Nothing really, all good