The pool was so lovely. The beach was really nice and very close. The fried kueyteow for room dining was lovely too. Love the bathroom. Facial soap is something nice.

The room is quite basic for that rate. Breakfast not included. Late check-in (4 pm). No kiblat direction.

Beach Resort - we found the landscaping beautiful, beach is clean, 2 pools one with bar is just chill, staff is friendly and room is spacious. The air con is nicely cold we can really sleep well in the comfortable bed. Guests in the hotel are half family and half business when we were there. Check in process is good and we got a free validated ticket for car park. We didn’t have a free breakfast for our daughter that morning as she slept till end of buffet but hotel staff is flexible enough to let her get a simple dish and we can paid it as ala-carte. Just a short walk from hotel , is a square with small shops, Starbucks and McD. The evening walk at the boulevard is nice too.

The resort was excellent in many aspects. Firstly, it was located, outside yet not far from the city centre, at Telok Chempedak which was a very happening beach in Kuantan. It was convenient to drive to nearby eating places and sightseeing spots. Secondly, the staff were nice and helpful. The resort facilities were good. We liked that there were two swimming pools. The entire resort was barrier-free. Third, thumbs up for the room cleaning team. The room including the bathroom / toilet is clean and neat every day after we came back from outings.

Some improvements: 1. Dishes and cutleries left at the lift lobby corner after three days. The leftover food might attract cockroaches and rats. 2. Just a suggestion to improve the breakfast table setting - put up a note of "This table is occupied" when guests were seated. 3. A game room with facilities such as pool table and table tennis.

Wonderful location and nice building. The rooms were a little small and the toilet a bit tight for family but no issues there. Breakfast food was good, but in 3 nights (the hotel had lots of customers, fully booked for school holidays) not much variation from morning to morning. Good staff except the guards were on their phones a lot and the guard who was directing cars was quite rude and unhelpful. Front desk staff and restaurant staff were lovely.

The guards were on their phones a lot and the guard who was directing cars was quite rude and unhelpful. Some adults were smoking poolside and at the pool bar (smoking allowed there, just not inside the hotel rooms), so the kids and families were all smelling second hand smoke.

Front desk staff was very helpful. Special mention for Encik Muhammad. Booking.com had advertised the family room as having "1 extra large double bed, 1 double bed and 1 single bed". It was actually 1 double bed, 1 day bed and 1 sofa bed. There were no sheets, no blankets and no pillows provided. We were shocked when we checked-in. Mr Muhammad listed to patiently to our situation and was very assuring that he will help settle our situation.

I wish that they could give bedsheet and blanket for the day bed and also the sofa bed without being asked. The room next door, for whatever reason - had let their handphone ringing / alarm ringing from around 4am until almost 7am, until I rang the front desk.

I Stayed at executive suite with access club lounge for 3 days and 2 nights with my family and it was an exceptional experience. The first thing that struck me was how spacious and clean the hotel was. The rooms were immaculate and provided ample space for my family to relax and unwind. What made our stay even more enjoyable was the array of family-friendly facilities available. From a well-maintained pool to a play area for kids, this hotel catered to the needs of guests of all ages. It was a perfect choice for a family getaway. The staff at the hotel were incredibly friendly and accommodating. Their warm hospitality made us feel right at home. The beach is just beside the hotel and is easily accessible from our hotel. There’s also a pretty lively night entertainment scene at the beach. Overall, our stay at this hotel was a memorable one, and we thoroughly enjoyed every moment of it. I would highly recommend it to anyone looking for a clean, spacious, and family-friendly hotel with a staff that truly cares about their guests' experience. We can't wait to come back!

Parking is limited

This is our prefer location in Malaysia, this is our sentimental place . In march 1989 we have been at your place for the first time with our kids.

Compare to our last visit 3 years ago your kitchen is getting worse. Your Italian restaurant is very weak, chinese restaurant closed, beach bar and grill no more existent. You need to improve at this department. But what is really bad is the quality of beach sun beds, condition of sun umbrellas at the large pool. There is no more any water sport facilities at the beach. Catamaran long gone, no kayak. So in general, you can not count only on the first class location and lack of any competition in vicinity. You are Hyatt Regency, you have to improve.

The amenities were great, and the range of services they offered made the stay enjoyable and convenient. The ambiance and general setup of the hotel were well thought out, making it a nice place to relax.

There were a few areas that fell short of my expectations, especially considering the high price point. The room’s cleanliness was not up to par – the floor was sticky, possibly due to the cleaning detergent, and the sofa had an unpleasant smell. For a hotel of this caliber, i expected a higher standard of cleanliness. And the TV only offered basic channels without modern streaming options, which felt outdated for a 5-star establishment.

The location. The staff and particularly Fetty and her staff in the club access lounge.

That the pool swim up bar was a little under manned and that the staff didn’t have a good knowledge of a bar and what it represents! They were polite and friendly however.

I had a wonderful stay from the moment I arrived. I was greeted by two friendly doormen who helped with our luggage. Although I initially booked a Deluxe King Room without breakfast, I was informed that the room was under renovation. The hotel generously upgraded us to a Family Room with a bathtub and included 2 days of free breakfast for two. The cleanliness of the room was excellent — everything was spotless and in perfect condition. The facilities were equally impressive. The breakfast was great as well. Even though it was a full house on the weekend, the wait staff worked quickly and efficiently, ensuring guests were seated and served without long waits. Overall, a fantastic experience and will definitely come back!