Bed is amazing & room spacious

Breakfast buffet has been discontinued Fitness room only had one treadmill working one day

Lovely, clean, extremely comfortable, excellent location.

Love the stay but the breakfast option could have been better communicated. We were recommended to go to cocola for breakfast but this was not a breakfast place, just a bakery. Also not sure why we asked out for a drivers license and keys when come back to the hotel after dinner.

N/a We did not eat their breakfast.

We arrived in a Sat night when the night life was buzzing. The Valencia uses the same elevators to get patrons to the night life bar upstairs. (Check in for the Valencia is on the 2nd floor) It confused me/question if I had the wrong place and was inundated me with the overwhelming thick scent of marijuana and alcohol. It certainly wasn’t something I was expecting when I arrived. To make that experience less intensive for other guests (particularly the elderly/those with health hazards) please think about having an elevator strictly for the hotel guests during those weekend night life recurrences. Thank you

The room was great, we had a balcony with a decent view. The bed was very comfortable. The bed is typically our biggest concern. All and all I would recommend this hotel to anyone interested. The 5th floor pool and spa was very nice.

A little on the pricey side, but I feel we got our money's worth. That is my only complaint

The location is the best - right in the middle of Santana row and you walk to all the shops including Valley Fair Mall across the street.

It’s a beautiful property and the rooms are very nice.

Wonderful? Clean, comfortable room. Professional, friendly and helpful staff.

I hate to say this, but I had definite sticker shock with the pricing. I understand the cost to run a business, especially an upscale business, after working at accounting firms for 20 years. I also worked at a family owned B&B in San Francisco while in college. But still, I was a little taken back by the pricing for a standard room. Other than that, I have to tell you you run an excellent hotel. I stay with you because I feel comfortable and safe with you. The staff is friendly, the valet staff is friendly, the rooms are clean, and I feel SAFE staying with you as a single woman. Thank you!!

The location was excellent. Very good access to shopping, excellent meals and transportation was easily accessible. The street ambiance was great with a festive vibe with outside wine bar, restaurants and live music.

Most services have been stopped possibly due to COVID. No room service unless requested per item of need. The hotel was very quiet and yet the front desk staff never remembered we were staying there. We were there for four days and conversed with them every day. No concierge and the front desk staff new nothing about the area or the resources for exploration of the area. The Valet was excellent though.

Everyone was so super friendly and nicely very clean. This isn’t my first time saying that I highly recommend it

My husband and I were very happy with our visit to this beautiful hotel. Our room was perfect. It looked over the street and we enjoyed sitting out on the balcony and listening to the wonderful music from down below.

Great front desk and curbside service, willingness to switch rooms to one with a poolside view at short notice, swimming pool, comfortable room. Nice courtyard.

Business Center chairs were unstable and could easily lead to a user falling and hurting themselves. Computers need to be updated with Microsoft Office.