Location and nostalgia says it all.

Someone had access to my room, maybe the house keeper at 8 am in the morning without even a knock on the door

Hotel's location was superb. It was right at the center of restaurants and shopping. The beach was a few minutes drive. Hotel had ample parking spaces. The room I stayed on was spacious enough. I loved the huge closet with a door where I can hang my clothes. Staff was helpful when you need anything.

Wish they had better tasting coffee and a microwave inside the room. Or a complimentary breakfast would suffice given the price of this hotel. The room had a moldy smell.

Excellent location and a great room with a very comfortable bed. The food at the Boathouse Restaurant was also very good and was great value.

I did not dislike anything

The location was fantastic. The lobby is nice, with plenty of space to relax. We like that this is a historic hotel. We liked that we could exit on the riverside by the riverwalk, or on Ave. Las Olas for shopping and dining.

We requested a room with a walk-in shower for the 85 year old senior in our party. They were able to accommodate us with a smaller room, with which we were happy. However, they told us they would not give us a refund for the lower price. I understand that, but it would have been nice if they gave us a credit at one of their 5 restaurants instead. They didn't offer any compensation for the downgrade.

Comfortable, roomy room that we paid $40 extra so we could check in early.

Room smelled like stale cigarette smoke. This should never happen in a non-smoking property. No servers at the patio on Los Olas in the afternoon. Had to get our own drinks. Boathouse was closed, unless paying with cash and told by one person we could make a reservation for later that day and told by another person we could not. We have stayed at the Riverside several times and we were looking forward to another pleasant visit. The room needed to be freshened up (which it was after complaining), the lack of a server on the patio and the run-around at the Boathouse combined to make it a not-so-pleasant visit this time.

Room was beautiful and free breakfast in room every day. Also liked the French mineral water service with 2 bottles delivered every day to the fridge. Fresh ground coffee to make in your room was delivered every day. Maid service was excellent and not imposing. Nice staff. Lastly, the rooftop bar and restaurant were excellent and they made great cocktails. This is a very welcoming and well run hotel. Excellent downtown location near King St and retail shopping.

Nothing

Location was great

Couldn’t get on internet the entire time but after the first day I learned they had a business centre I could use. Although I told the person at check-in that I paid for the hotel through booking.com the hotel still charged me and I incurred a credit card foreign transaction fee. I was able to clear it up the next day. I purchased a bottle of water from the room and paid in cash and received a receipt when I checked out but they still charged my Mastercard. I was able to get a refund once I returned home.

Our room had plenty of space and had a fantastic view of the New River. We ate breakfast at their cafe and also restaurant and both locations were excellent. The New River Cafe is in their building facing the river and the restaurant faces Las Olas Blvd and has outside seating. The hotel location is in the middle of everything including the water taxi and trolley. The pool and fitness center are both nice. The training of their employees is exceptional and something that other hotels should model. Dede, Fernando and everyone of the employees were wonderful.

Absolutely nothing could have been done to make it better. The employees, especially Dede at the desk and Fernando at valet went above to make our stay an excellent one. The lady that runs the gift shop was a total delight to talk to.

Didn't expect the hotel to be in such an excellent location, restaurants, the beautiful walking paths along the canal. The hotel was more upscale than we expected, rooms showed a slight bit of age but nothing to complain about . Apparently, the hotel is having renovations done this year, hoping it won't become pricier as a result. Would definitely stay there again if the price remained similar to what we paid.

Piano player in the lobby / bar was a bit loud for my taste... the cost of parking was a bit of an irritant.

Location excellent, had a pool though it was across the street but was an easy 3 minutes to reach. Staff were extremely helpful.

We pre-arranged an accessible room as my husband used a wheelchair. However we were allocated a room with a bath-tub. The lady on reception was helpful in trying to sort it out but it took 6 different rooms before I eventually was given the accessible room I’d pre-booked. Not what you want after travel for 25 hours.