The hotel was very well situated downtown (SoBro). A short walk from all the attractions and live music venues, yet quiet and safe. It was very new and everything was clean and fresh feeling. We had an excellent room with a view of the city. The staff were very friendly and the breakfast was very good.

I didn't like being charged a resort fee of $22US per day for essentially 2 bottles of water per day and a few other perks that most people wouldn't use... ( like discount on laundry, fresh juice in lobby for a couple of hours in the early morning, music in the lobby on Friday). I also had an issue with how they interpreted "breakfast included". Essentially we were told that we had $50US included per day that we could spend on breakfast. So we spent under that daily, only to be told at check-out that we were being charged over 20% for gratuities on $50US, whether on not we spent that amount and whether or not we already gave gratuities... This needs to be clarified for guests in the future.

Staff, location and room were nice

Toilet seat was broken on arrival - almost fell on the floor!

The location was in the heart of the city. Perfect to walk to the Listening Room, Broadway and Printers Alley. The noise of the city isn't heard from the rooms. Beds are SUPER comfortable! The attention to detail in this hotel is unmatched. I enjoyed walking around and checking out all the fun wallpaper on the different floors, Truly a treat to stay here.

While the staff were friendly, none of the people at the front desk were familiar with the area when asked proximity questions. They did their best to help, but you could tell they would be no service in terms of recommendations and location assistance.

Very clean!!

How close the hotel was to everything.

The hotel was smart, modern and welcoming. Our room was spacious and decor was great, a big comfortable bbed, great lighting and bathroom was amazing. We opted for high level so had good views. We loved the restaurant, enjoyed great breakfasts (so pleased I booked inclusive breakfast package) and a dinner, the coffee was very good. Staff really friendly and helpful with recommendations for places to eat while we were in Nashville. Proximity to everything on foot was excellent. Broadway, museums, bus pickup for tours, Smokey Moonshine bar. A longer walk or bus needed for Capitol Hill and Music Row.

The pool was lovely but overlooked by buildings so I don’t think sun worshippers would be happy - we enjoyed it.

The breakfast included various choices. The omelet was very tasty. The steel oats were a very generous portion and the fruit plate was excellent. Actually all the portions were generous and nicely presented.

At our first breakfast we ate in the hotel we requested decaf coffee. The waitperson asked if Americano was okay. Not realizing it was espresso it came and was enjoyed. When requesting a second cup she said she would have to charge us and we okayed it. When the bill arrived it was $24 for four coffees. The next breakfast we asked if they had brewed decaf and that waitperson told us they did and we ordered that. The point being the first waitperson should have given us the choice of the two decafs.

We stayed over Christmas while visiting family. Our primary reasons for choosing the Centric were location (close to everything while still feeling off the beaten path), Ellas restaurant, and boutique vibe of this fabulous hotel. We had an amazing corner suite with fab views of the city. Great amenties in the room. Really love this hotel!

Was pricey due to being downtown and during holiday high season, but it was a special occasion and willing to spend extra.

The bed was very comfortable, I liked the safety features of not being able to get in after midnight without a key.

There was a large sticky spot on our floor, didn’t look like the room had been cleaned very well prior to our stay. I also used a glass out of the bathroom for a drink of water, and it tasted like urine. The glass was most definitely the culprit, as I drank straight from the sink after, and had no issues.

I the city view from my room. The room was very clean. The room also had a record player along with record albums, which I thought was really cool. The restaurant staff at Ella were amazing. The food was good there as well.

Parking. I was not told there would be a charge parking. The first night, I wasn't charged for parking, but the second night, I was charged $63 for parking in the sane garage.

The location was amazing! The staff was absolutely exceptional in every way possible. We stayed 5 nights and valet parked our car. They checked our car each day and they found that our car had a flat tire. They not only alerted us that our tire was flat but they called the repair shop on a Sunday and made sure the tire was fixed the same day in time for our trip home. We come to Nashville multiple times a year and this is by far the most beautiful and clean hotel we have ever stayed at and the staff is as good as they come. So accommodating and professional. Hyatt Centric has a lifetime customer in us. Thank you!