Location. In middle of Golden Zone on the beach. Excellent. Staff amazing: big shout out to Marcos, Artherudo, the two separate shift barmen genuinely hilarious and of course, The Big Book of Fishing!(?) All staff were great at making you feel welcome even though Spanish was not my first language. I didn't forget to tip these guys as they worked hard and definitely deserved it. Room spacious, clean, comfortable well serviced, Aircon, TV and kitchenette worked well. Balcony was large and mostly private. WiFi in the studio room was strong signal and consistent. Lifts work well, quiet and efficient. Great communication prior to arrival. Restaurant was good quality in choice and cuisine.

If up to date fashionable decor is a must, swing past this place. It is in need of a brush up, modernisation and sprucing up. It didn't bother me so much, but to some expectations might be higher. Be prepared for some external noise, sometimes loud at all times of day and night....not necessarily the fault of RV hotel, but it is a fair to warn. Used toilet paper in basket, not pan....but it would be good to have a reminder notice for those coming from places this procedure isn't normal. WiFi sometimes dropped out on balcony. Also, not many charging points/electric sockets by the bed. I had restricted sea view.

Exceptional, as always. The doormen and staff are welcoming, friendly and well mannered. The staff always helps and makes us feel at home. The cleaning ladies take pride in their work and are very helpful as well. The entire staff is very knowledgeable and informative of Mazatlan and it's activities. The staff always stores our luggage for a few hours even after we check out. No rush, no hassle. We've stayed in over 20 different resorts in Mazatlan through out the years and this is one of our favorite spots in all of Mazatlan. The rooms are adequate and the location is centrally located with quick access to all necessities and shopping as well.

I liked the staff. Very friendly and accommodating when we asked to move to a sunnier room. Location is great. Beds and pillows were comfortable, updated headboards. Good shower. We could hear the ocean.

We had our 1st night in a room that didn’t have updates and smelled musty. Front desk suggested we move to the other side of hotel which we did the next day. Sunnier room. Didn’t use the stove top, cabinets need to be updated which I think they are getting around to. Pool area gets crowded on cruise ship salsa class days.

This place exceeded. This place was amazing… all the staff there are so nice and friendly from the front desk, bar staff pool staff, buffet staff, bellboy staff house keeping we’re all so nice . We are a family of five with three little ones. It’s a parents mom dream resort it meets all of a moms worries… we are definitely coming here again and we can’t wait… the pool was amazing and clean plenty of lounge chairs . I do wish the jacuzzi was heated.. but not a big deal for us….the food at the buffet was amazing and the food options at the pool as well. This place does not disappoint. The location is perfect as well…

Nothing bad to say

Service was great. Location was amazing just what I was looking for Beachfront!, Everyone was so helpful I want to give out a special THANK YOU to Arturo he was so helpful and Super Nice, making sure we were taken care of giving us the best referrals. Massage was amazing....

I work with children everyday as a healthcare provider, I was looking forward to QT by the beach/pool thought kids would be in school lol... Did not know Mexico had a different school calendar other than that everything was Great

Location. Beach right outside the back of the hotel. Food available right in front of the hotel. Food from bar at good price and delicious.

The elevator during a rush takes way too long. It seems as if only one works at a time. There's only two in the whole hotel. When you rent a table, every staff member has a different answer on price and times available. Life guard can tone down the cop act when it comes to papers being wet when taking towels.

location was perfect breakfast was fine

didnt like the people that were on the side of the elevators bottom floor offering some kind of trip packages kept offering their trip packages even though we kept telling them no there was a guy named jorge that kept following me offering the same thing made me feel Uncomfortable

The staff was absolutely unbelievably amazing, they really are the ones who make this a wonderful place to stay. From Rita the housekeeper, to Jaime at the pool, Marcos one of the "bell hops", Arturo at the boutique and Lupita and Dora at the front desk. I don't recall everyone's names but absolutely without exception EVERYONE who works there is so so nice, professional and accommodating beyond belief.

Our first room was not great so we asked to move which they took care of immediately, then unfortunately our second room was so noisy (from the music at night to the construction during the day), we asked to move again which once again they accommodated so graciously. I would only say ask for a room with uneven numbers!! (such as 707 as opposed to 808!!)

The room was good & spacious & the balcony & view were outstanding , beds were comfortable, except that we had a very noisy beat up fridge. As well if you used the AC it was very noisy. For the most part it was very good .,The room & furniture needs some updating. The chambermaids were awesome, & the staff in general are all great.

Noisy fridge, dirty looking sofa bed, noisy AC .

The bed and pillows were so comfortable! Great view from the balcony and decent price for an ocean view room. Pool is nice and the water was warm. The staff were all very friendly and accommodating.

I mainly booked this hotel because it has a hot tub and a workout room with an elliptical machine. I've lost weight and need to continue exercising regularly. I was disappointed that the hot tub wasn't working. It was warm but no bubbles. Also, there isn't a railing and no steps. My elderly father wanted to use it and it was scary getting him out! The elliptical machine was old, rusted, and super clunky. I did use it one day but I struggled. It was so jerky my back hurt later from it.