Staff spoke excellent English and went above and beyond to help us during our stay. This began with email confirmations of our booking and check in. On arrival we were given an upgrade as we were staying for 6 nights and requested single beds. The view from our room over the Spanish Steps was incredible and could not be beaten. In addition to the room, we had the use of two lounge areas and a patio area with coffee making facilities. The reception staff helped us calmly to re-arrange a private tour booking which we had inadvertently made for the wrong month! They provided advice on the use of the metro and helped us to find a local taxi for our final run to the airport. The breakfast staff were very polite and always served beautifully cooked to order requested choices with a smile. The hotel's central location provided an excellent base for us to explore the city on foot. Staying in the apartments away from the main reception it was very reassuring to have a porter/security officer at the bottom of the stairs with a view over the entrance lobby.

Nothing!

Excellent prime location close to spanish steps & Nice breakfast.if you like crowded areas but close to the attractions & street restaurants you will like it! Friendly staff as well.. for the first-time tourists visitors to Rome will be nice!

All nice

Second time staying there Great AC bedding great location wonderful staff

The breakfast could be a little better .. but very decent

Excellent staff‼️Great location‼️Great breakfast‼️Very helpful🤗Five star‼️

Location centralissima ,belle camere nuove,reception efficientissima

Location

Liked all of it

Breakfast was excellent. The staff was extremely attentive from start to finish.

We really liked the location of this property. The second night the staff was nice enough to switch us to a room with a view, and it was very nice. We also had breakfast on this floor in a separate area, and thought it was lovely. They had a nice size buffet, made you any coffee/beverage you like, and you sat in these large comfy teal sofas at your choice of table. We hardly saw any people eating with us, but enjoyed the terrace view when it rained. The main building, where the offices were, had a wonderful inside or outside terrace that we would visit and meet others over drinks. The bartender mixed drinks in front of us and joked as we admired the rooftop view. This was the best part of the hotel. The porter was excellent as well. He saved us on our last day rolling our luggage along the piazza to help us find a taxi. In the mornings it’s hard to find a taxi, so leave early and que in the taxi line on either side of the piazza. Rooms were comfortable and beds were soft. Only a shower, no bathtub, but that was ok for us. We enjoyed our stay very much.

The property had a main area of rooms where the offices were located, another building of some rooms around the corner (which we stayed for one night), and another entryway to rooms facing the Spanish Steps (we had this for 2 nights with a view). Breakfast was in the main building, except if you had a view. That location had breakfast on your floor through another doorway. It was a little confusing for us, not to mention our poor car driver trying to find the entrance for the offices. once we figured it out, it wasn’t a problem. As Americans we like facecloths, and they don’t have them, so be sure to bring your own. Also, it is a loud area being by the Spanish Steps, so be prepared for that.

Great location. Everyone was so helpful. Love our stay here

Nice location and facility. It was an easy walk to restaurants and all the sites around town.

This isn't a negative, but could be better description and on the website. It wasn't completely clear, but there are actually multiple properties, not just one location. The website list "Rooms & Suites" and "Our Apartments" but doesn't offer much of a description beyond that. A little disclosure on the map for proximity would be nice ... main building, additional locations, etc. To be fair, there is a mention when registering, but it's a bit vague. Our room/apartment was about 2 blocks away from the main building. That was fine for us and we had a very nice time, but for anyone expecting a grand hotel type of environment, this is more of a boutique vibe.