Staff were pleasant and helpful, room was nice, lovely view of Gibson Park, great location (subway station within spitting distance, North York library etc in the same centre, supermarket and mini shopping mall across the street). Would happily stay again.

Bath/shower tub clean but could do with descaling, edges of room missed the vacuum cleaner as bits of a child's puzzle still tucked behind curtain, but cleanliness absolutely fine overall. Group spread across our floor on the last night with children knocking on each other's doors and jabbering loudly way past bedtime for some of us - them's the breaks in any hotel.

Good location being extremely close to subway, but a bit of a travel to reach downtown and other sites we were interested in. We didn't partake of the restaurant this time as we found the prices to be very high, though we had enjoyed it on a previous visit. We usually tend to stay here when in Toronto.

The rooms are kinda small, but that's fine if you only use the room to sleep in. It's not near any main attractions, but luckily it is very close to subway access and lots of restaurants. The in-hotel restaurant seems to have become even more expensive since the previous visit. Our car was secure in the underground parking.

THE ROOM WAS VERY CLEAN! THE PERSONNEL WAS VERY NICE!

I ASKED THE LADY WHERE WAS THE PARKING...SHE SAID JUST GO ON YOUR RIGHT AND IT'S RIGHT THERE.....??? NO......WE LOOKED FOR THE PARKING FOR 25 MINUTES..WE WENT AROUND THE STREETS......FINALLY, WE FOUND A PARKING WHERE THE GENTLEMAN TOLD US WHERE TO GO...UNDER THE LIBRARY!!!!!!! ALSO ,THE LADY DIDN'T SEEM TO HAVE REGISTERED MY CREDIT CARD PROPERLY....SO I COULD HAVE LEFT THE HOTEL WITHOUT PAYING. I came back after my marathon to make sure everything was ok. ALSO, WE GAVE OUR KEY BEFORE WE LEFT FOR THE MARATHON IN THE MORNING. AFTER THE MARATHON , WE CAME BACK TO THE HOTEL AND THE LADY WANTED TO CHARGE US A SUPPLEMENT FEE BECAUSE SHE THOUGHT WE STILL HAD THE ROOM.... BUT....THE 2 LADIES WERE VERY NICES!!!!!!!!! LITTLES THINGS THAT CAN BE FIXED EASILY! HAVE A GREAT DAY!

Great location. I was on the 18th floor, which had an amazing view of the neighborhood. The room was very clean, nice and inviting. The staff was attentive and very pleasant. The check out time was 12pm, when most places are 11am. I was very pleased by this and did not feel rushed to leave. The hotel also has access to North York Centre and is across from Empress Walk, so great food, movies, and many shops are at your convenience just a few minutes away. I will definitely be going back.

I didn't enjoy the parking fees, but $21 for 24 hours is pretty good for Toronto.

The receptionist that helped us was very nice she was fast as well and very clear with everything. Got into the hotel room and very clean and comfortable beds all security and staff were nice said hello, happy new years and smiled. Check out was easy just a drop box very basic.

The pool could have been open for the price paid on just one night to not have something small like this kinda sucked, even a hot tub would have been nice. Also wish there was complimentary water at least one bottle. Me and my friend resorted to the ice machine and waited for it to melt to get water. there was a vending machine that had water well was supposed to but was all sold out and everything was closed due to the holiday a small grab and go store in the building would be nice.

Very central for North York. Close to shops, restaurants and underground. Room was clean and a good size. Breakfast was very good and the restaurant staff were very welcoming and looked after us. Reception staff were generally good but check in for my friend wasn't great with a lack of insight into the fact we had been travelling for 20 hours. A bit of understanding would have been nice.

The corner suite was comfortable and clean. The hotel's location with direct access to the metro was convenient. I enjoyed staying overnight in the corner suite on one of the top floors and appreciated the comforting amenities such as the bathrobe and slippers.

Room rate was a bit expensive. I didn't mind the cleaners doing their job in the room across from mine, but the unwelcome noise of construction or repairs in the room above from mid-morning until noon check-out was disruptive.

I have stayed at this Hotel many times over the years. I like that it's away from downtown, but very easy to get to places. There are good restaurants close and there's a subway station in the basement of the mall. The hotel is very clean the rooms large and the staff does a great job of taking care of you. Also I feel the price for parking per day is very reasonable.

The pool was down for maintenance. I come to Toronto for a certain Festival. When we were there in 2018 the pool was down for maintenance. That's my only complaint, and it won't stop me from coming back.

Location,location, location! Easy access to everything; the staff were absolutely phenomenal, they were very courteous and responsive to any request we had. I felt they went above and beyond to ensure I had a good stay.

This was basically coincidental, however, there was no water from the tap when I checked it - there was some problems with the pump I was told, however, same was resolved in good time, regardless, it was a bit disappointing.

I like that I was very comfortable I was provided a room on the 18th floor and I loved every bit of my stay I would recommend that this is a top tier location and this will make you feel like your at home

What I didn’t like I ordered food and the carrier couldn’t bring the food up I had to put my robe on and go for the food I was so uncomfortable There was no microwave for easy access to warm food or water to make tea