The room was surprisingly huge and well-decorated, with a cute arch leading from the doorway to the sleeping area. Felt unexpectedly luxurious for the really affordable price! Shampoo, soap and towels were provided as well, and extras were given generously by the reception. Was not expecting breakfast to be provided but had a wonderful buffet breakfast with a range of spreads, cheeses and pastries that were so delicious! Explored the hotel and discovered a spacious recreation room with a giant hammock and reclining chairs facing the patio that was well-kept and empty. Also found a very clean gym with advanced facilities that was not heavily in use as well. The best thing was the free sauna that was open till 10pm, with very clean and well-decorated facilities: showers, extra towels, water cooler. Location was really good too, and I could walk from Wien Hbf to the hotel in a few minutes, and is generally accessible to all the usual tourist places with Vienna's great transport system. All in all, it was a place that kept exceeding expectations in every aspect and was by far the best 3-star hotel I've been to that I would say feels more like a 5-star hotel at a much affordable price. Will definitely recommend this place to all my friends.

Nothing, it was a great place that exceeded expectations in all ways. The exterior may look a little lacking but do not be fooled by it, the stay was really enjoyable and we only wished we could stay longer to fully maximize all the free facilities they provide.

The hotel is well-located, with easy access to the subway and tram, and about a 15-minute walk from the main train station. I stayed in a Deluxe room in the newer building, which was spacious and comfortable. The fitness room is well-equipped, and the breakfast offered a good variety, including vegetarian options. Overall, a good choice with a very fair price-performance ratio.

There’s a ventilation system in the inner courtyard that can be heard at night, though it’s fine if you keep the windows closed. While the hotel is near the historic city center, the immediate area feels a bit run-down, and some people might not feel completely comfortable walking back late at night. Personally, I didn’t have any issues.

5 stars! Clean sheets, a spotless white bathroom, cleaning is done every day. Towels are changed every day. Breakfast is satisfying and diverse enough. A hotel above the 3 star category in European standards. The location is very close to public transportation, buses pass in front of the hotel, tram and metro pass 100 meters away. You can reach anywhere in the city in a maximum of 20 minutes. We were very pleased. We were very pleased with everything except 1 staff behavior. I will not give 5 stars due to the extremely rude and disturbing way the receptionist on duty spoke on January 11, 2025.

We informed the hotel that we would check out early and that we wanted to reserve a taxi before arriving there. When we went to the reception on January 11 to remind us of this, we were greeted with a meaningless negative attitude. I must say, everything was really perfect until that moment. Of course, this negativity left behind by Caroline Hotel, a hotel competing with 5-star facilities, is only related to that person. But I would like to note this. We would like to thank all the employees for everything except this unexpected rude and antipathetic approach. Caroline Hotel is a really good option.

We expected one small room, but to our surprise there were 2 connected rooms, very spacious, the bathroom was spacious and everything was clean for children (3.5 and 5.5), ideal even in one room there was also a table for children's needs, everything was well prepared even with the request for one extra bed, we were surprised by the very good darkening. the children were in awe of this and immediately started to investigate what was where, and my son was most interested in the safe and the refrigerator, that he needed that too. The parking lot was only about 3 minutes from the hotel with enough space for a car. The hotel is older but very clean and I don't feel that it only had 3 stars, I think it deserves a much higher rating. In the vicinity of the hotel, about 5 minutes walk, there is a long promenade street full of shops, restaurants and bars. I noticed that there is also a very accessible city public transport, which will be appreciated especially by people who will not have a car. At breakfast, everyone can choose what they like and there was a great variety of products and everything was fresh, the hotel staff was available and gradually added the necessary products. I personally recommend visiting this hotel and many thanks to the staff and owner.

If I were to focus on the negative things, I would definitely find them, but I have no reason to look for these things, the hotel was very cozy and clean for us, and that is very important from my side and from my wife's side, I did not notice that there was anything unpleasant or even bad

I came to Vienna to visit, in the fall, since 18 years ago, every year, but this is the first time I stayed at this hotel. The accommodation was exactly as I requested in the email when I made the reservation, in a quiet area of ​​the hotel, with windows facing the inner courtyard. The room was spacious, clean, equipped with a minibar, nice furniture. I also had a reservation for parking the car in the garage, which is spacious, plus the entrance/exit from the garage is done by remote control. The metro is very close to the hotel, about 5 minutes walking distance. The breakfast was not very attractive. The same every day, not too diversified. The mini cakes were good. The reception staff was very kind, congratulations! Congratulations to the hotel management, with the mention of the fact that they can definitely improve something in terms of breakfast!

The breakfast was not very attractive. The same every day, not too diversified.

The managers who checked us in and out expressed a marvelous Viennese classic style of personalized warmth and joy for each guest. This is the special charm of Vienna even beyond the exterior stunning beauty and rich culture at every turn; it's the local people that is the greatest treasure. Don't miss the opportunity to stay at the Caroline. The hotel is up to date with all current comforts, and succeeds in blending the unique character of the historic building to keeping some mid century features, resulting in a new open airy concept that is soothing and urban sleek in design. The breakfast is elaborate with everything I still dream about savoring in my favorite European breakfast memories of many decades travelling. Thank you giving the best of yourselves; keeping your excellent standards of customer service and generosity of Spirit in the process of operating your hotel professionally. See you soon :-)

We really liked the hotel, it was comfortable, clean, pleasant and calm atmosphere. The hotel is located in Kepler Platz, a very good distance from the center of Vienna, with the metro it is very easy to get to Stephen Platz and many other tourist destinations. Near the hotel there are many shops, cafes and restaurants. The hotel has various services such as: breakfast, gym, wellness areas, parking for hotel guests. In my opinion the price corresponds to the quality of the room I stayed in. The staff is very hospitable, they are happy to help with any request.

Good! The price is very fair, they even gave us a room upgrade for free. Tram and bus stop just outside, the metro is 10 min walking. However it is a little bit far from the city center which is, anyway, easy to reach. Breakfast is ok, a selection of cheese and fresh meet together with some croissants and cakes. The quality is not the best, would have also added more choices and the possibility to order a cooked breakfast or a cappuccino instead of a black coffee. Overall it is a nice 3 stars hotel.

The staff at the check in seemed to be bothered by our questions or just us speaking. I would probably suggest to work less hours if this has to impact on your guests. I have been working in the hospitality environment since a long time now and the welcome is the first impression you give about your hotel. Making your guests feeling uncomfortable at their arrival is not really the best.

Everything was perfect! We had an early check-in and the receptionist was very helpful. The room 46 is just perfect - comfortable bed, spacious room, more than enough space for your clothes and stuff. The temperature in the room is adjustable, so you can modify it the way you like. The bathroom is amazing. The greatest surprise was the mirror with additional light! Also the shower was very spacious, and the whole bathroom looks very aesthetic. The breakfast exceeded our expectations definitely! Various kinds of meat, cheese, bread, jams, fruits... Also the coffee was very good, and the staff is very friendly and welcoming. When it comes to the location of the hotel, it's not in the centre of Vienna, but it's well-connected to it, as the bus station is just in front of the hotel itself, and the metro station is also very close to it. We will definitely come back here! 😍

Even though its not a fancy hotel but still very clean and neat. Staff was nice and helpful. I choose a 1 bed room but it turned out to be really small for me. Upon my request the management upgraded me to a double room without any extra charges. Just be mindful that some of their rooms have AC and some don’t. My upgraded room didn’t have AC but there was a fan. It was a little inconvenient but they told me before upgrading so thats on me. Great value for money. The bus stop for 14A route is right in front of the hotel which was so convenient for me.

Some rooms do not have AC. There should be a little bit more variety in breakfast.