1. Friendly and supportive staff focused on generating solutions. 2. Breakfast - typical American. However, it was enough diversed. 3. Free parking slot 4. Good connection to San Francisco - 10 minutes drive to Caltrain station with good parking by the station (Redwood) 5. Enough space in the room for 5 persons family (2 double beds and 1 sofa). 6. It was clean, and the room had everything that was mentioned in the offer.

1. Not easy access to the charger - needed extra app. 2. It was a little bit noisy. 3. The couch was not so comfortable to sleep. 4. Light in the room was limited. However, there are minor problems. Generally, we were satisfied, and the offer covered the reality.

An unexpected delight! Beautifully decorated and clean! Quiet too, considering we were near El Camino! The room had all the creature comforts, it had a nice, Large, clean modern shower, a small microwave, refrigerator, hair dryer and lots of places to charge our phones, It was small, but efficient and comfortable. There is a high end restaurant close by, we walked to the Selby's restaurant which was 500 feet away. So it is conveniently located for many visits to the area.

The management staff went over and above to find and mail back to me my prescription glasses. I had written a previous review and neglected this most important part!!! Thank you Carlos and your staff! My glasses have arrived and I can see again!!

Great check in guy with very helpful hints to navigate the area . Very informed on closures of roads and restaurant recommendations

All good

Breakfast was somewhay genneric, but good. Location was perfect for my purposes. The standout thing was Gigi, your front desk attendant. I was having major commputer conection problems. She went out of her way, when she wasn't handling other people, to help me and involve your IT person. I thought she was exceptional. Sheery attitude, caring, thoughtful. She is a keeper!!

Car noise at night was a little annoying, but it did quite down eventully.

Staff very helpful, friendly. Rooms very clean with nice finishes. Rooms very comfortable. Staff accommodated our needs. We had 2 rooms, one was an ADA(disabilities) room, and other was regular. Both were nice, grounds kept very clean too.

would have to say that 1 thing I would change is the stand alone chair in disabilities room. The chair in that room didn't have arms on chair to use to help person get up. Would be very helpful to someone with mobility disability, decreasing chance of falls, injury.

Everyone was over the top sweet and helpful! My room, 109, was large and super clean! I have a ill family member so I will always stay with BW on all my trips to Redwood City. CA Very impressive!

The only thing is the metal covers over the toilet paper rolls. Sounds silly but if the roll is a new one it's too tight and you get 1 square or part of part of one at a time!

I was lucky enough to find a room to stay on NYE while I was visiting family. The name might be wrong but I think his name was Carlos who checked me in was so nice and very helpful!

Excellent front staff. Very accommodating, patient and very helpful to a single lady. He was very helpful showing me the laundry services and how to use them.

Good location - easy access on Bayshore Freeway, El Camino Real and the backstreets with lots of local food. Quiet room and cheap laundromat facilities.

Air con was noisy and not much variety in breakfast (but was stomach filling) or the tea.

Rooms were new and furniture is nice Breakfast is enough

They don’t clean the room on a daily bases if you don’t tell them to. I guess most guests stay for a night only due to work