Staying mid-week we had the hotel mostly to ourselves and it definitely was the escape to nature we were looking for. The staff were very friendly and helpful even though we didn't speak the same language, and super welcoming to our dog. Breakfast wasn't bad, although everything (eggs, sausage, beans etc.) needed to be ordered and arrived separately on different plates. We stayed in the room with the courtyard where pets are allowed, and it was clean and odor-free, you couldn't tell any animals had been there. The bath was a good size, and the pool and hot tub area were open. The house keepers were super flexible and cleaned the room every day whenever was convenient. Wifi worked perfectly. We were able to check in early and they held our bags for a few hours upon check out.

The room could have been better equipped, hairdryer, more than one soap, more than one chair outside, spoons, bowls etc for cereal or take away desserts. The courtyard rooms are side by side with see-through fences between, and also right beside a path, so if the hotel was full I imagine the courtyard isn't very private. Also the showerhead was pretty blocked up.

I loved the location-so many things to do. Our rooms were extremely comfortable and we loved the balconies. The property was also great for the children.

We were sad the pool was closed.

I appreciated the exceptional spaciousness of the suite and the manager kindly sent some treats during my stay; I felt warmly welcomed. The area is lovely, with trails and mountains and tea fields, but I suggest not visiting during a holiday, as the crowds are intense and the breakfast buffet, for example, was over crowded. Service overall was very attentive.

The dinner buffet was only average in my eyes. Nothing stood out as exceptional in the choices.

This is a beautiful hotel in the scenic area outside of the city. The service was wonderful and the it was great to be in nature.

We loved it! It is however a bit out of the way from the main city.

We spent one night here as a birthday gift for my partner, and we both really liked the place. Very quiet, located just into the hills around Hangzhou, and close enough to Nine Creeks for a pleasant walk in the morning / evening. We stayed here on a Monday, so there weren't many guests, and our overall stay was very peaceful. The staff were very friendly and welcoming, even going so far as to separate the cream from the soup at our evening meal after finding that I was vegetarian. Appreciated the attention to detail. Very comfortable room, decent swimming pool and facilities. No complaints, would recommend.

Great location in the Longjing Tea area. Very quiet and tranquil.

Reception staff has training gaps (don’t know whether there is room service available, credit card handling issues). Could invest into a better coffee machine for breakfast.

Very clean

Too many children that are too annoying

I stayed here for my birthday and when I checked in there was a birthday cake waiting for me. It was such a kind gesture that meant a lot. Staff were super friendly and accommodating despite me not being able to speak Chinese. The manager even spoke to every guest upon checkout to get our opinions and feedback on our stay. Facilities are wonderful and the breakfast buffet was delicious. The resort is also nestled between tea fields so there were lots of nice walking trails around.

Have to wear swimming caps if you want to go into the pool.

Marvelous location with tea terraces, we could enjoy the forest just from our balcony and go to the Nine creek reserve in the mountain. Very big room with a bath, delicious breakfast buffet, gorgeous pool. We also got a bottle of champaigne as a present!

Nice location to enjoy creaks