Location and breakfast

This is reference to confirmation 4239961978. I prepaid through you on 9-25-23 on credit card ending 1588 a total of 507.69. I prepaid through booking.com to get a cheaper rate. I get to hotel and the staff insisted I did not prepay you. I had to pay again and it is now 667.38. I want you to investigate this and refund me my money. I talked to two different people at the site and same story. They both said we were customers of booking.com. I find this unacceptable. Please refund my money to credit card ending 1588.

We were there on a last minute basis due to the passing of a family member. We stayed 4 nights. They let us have an early check-in and a late check-out due the circumstances at no additional charge. The cleanliness of the room, the staff, and the breakfast were excellent. So many breakfast items to choose from. Would definitely stay here again if the opportunity arises.

Close to I-4, Denny’s in walking distance. Very clean, breakfast was awesome and the breakfast staff kept the area snd tables clean and the food replenished. Hammock outside was a nice treat along with the oversized chairs to take photos. 5 minutes from Dinosaur World. Great Stay!!

Everything was great! No complaints.

The people there are so very nice and the breakfast was wonderful and the lady Mon thru Friday is a sweetheart. I would stay there again and tell anyone looking for a good motel

I liked it all There wasn't a thing I didn't like

I liked the Dove products in the bathroom. The breakfast are was very clean. Breakfast itself was excellent. The beds & pillows were very comfortable. The front desk person put us by thr elevator so I wouldn't have to walk to far. I use a cane to walk.

Ms. Ann and Rose. Also, the young man when we checked out. The staff is wonderful!! And Ms. Ann is best ever!!!! We can't say enough about her.

It was difficult to turn on shower but you had to keep it tight cause it would leak. We let the front know.

The staff was very nice ,it was clean and the rooms were spacious. The staff was very understanding that we was there for football games with the children and was very helpful with the kids we thank them so much

Nothing

Bed was very comfortable. Room was clean.

Breakfast was disappointing. Since it was Saturday the hours were 6:30 to 10:00. I went down at 9:10 to eat. All the hot food items were empty. The Lady working the breakfast area was slow about being out more food. She never did bring out all the hot items. When l stayed here before, the breakfast was much better. Not up to normal Holiday Inn Express standards this time.

The breakfast was very good and even though the hotel was fully booked and crowded they kept the food hot and fresh.

The only thing was the beds were a bit on the small side.

It was quiet, even though it was next to a busy freeway and our room was next to the elevator! Also the staff was very friendly and helpful. The breakfast was great.

I think the lobby needed an update…it felt congested with weird pillars and decor even when we were the only ones in it. When we were checking in, I was a bit worried about what the room was going to be like, but it was lovely.