A nice, comfortable and quiet location. Near the train station and with a nice view on the river and the bridge. Very friendly and supportive staff. They made a superb breakfast. As I spent two weeks in the hotel it was a pleasure being able to use a hotel's bycicle

Only Japanese programmes on television. As there are also non Japanese speaking guests in the hotel I strongly recommend that access is made possible to e.g. CNN or BBC-world. A lot of unnecessary plastic is used in the hotel. In order to contribute to less environment pollution e.g. covering glasses with plastic and putting clean towels in a plastic bag can be cancelled.

The view from the room was straight to Togetsukyou bridge, absolutely breath taking. The staff was very friendly, respectful and helpful. I was given a discount code for the nearest onsen and was able to leave my luggage the next day at the reception for some time (I wanted to walk around Arashiyama a bit more before moving to my next location). The breakfast was in Japanese style - very healthy and tasty. The room was clean, spacious with comfortable bed. Honestly nothing bad to say, I really enjoyed my stay at Arashiyama hotel and probably will use it again if I have an opportunity.

Nothing

The staff was amazing and accomdating for English Speaker. Room was large and my unit had a vaulted ceiling which is super rare in Japan. Location was superb, walkable to the main streets of Arashiyama. View from room fantastic. Sound of the waterway below was soothing for me (windows can be closed to muffle sound). Local Onsen was just down the street and was fantastic. Japanese traditional breakfast with coffee available was amazing. I had it for two days and it was superb. Pro Tip: (weather permitting) ask to have breakfast out on the patio for amazing views.

Nothing.

Sometimes when a place is so great I am torn between keeping it a secret and shouting its merits from the rooftops. Guess I am going to shout from the rooftops just how very great this property is because they deserve the praise. The staff were AMAZING. Okada went above and beyond to help us out with times, and restaurant recommendations. They gave us a special treat and served us a wonderful breakfast. Everyone was just so nice!! It was quiet, perfect location, clean, and super comfortable. I think it might be my new favorite place to stay.

Wish I could have stayed longer.

The location and breakfast were beyond satisfying. The hotel is ideally situated for visiting Arashiyama, and the river view from the window is stunning, with pleasant sounds of the water. During my stay, it rained quite a bit in the early morning, but the soundproofing was so good that I didn't even notice until I opened the window. The sound of the rain and the flowing river was quite loud and surprising when I did. I highly recommend including breakfast; it's better than many high-end restaurants, beautifully presented, and delicious. However, the pickles might be too salty for some; if you prefer less salty food, I'd suggest informing the front desk in advance. The room might feel small, but considering the price and typical room sizes in Japan, it’s not a major issue. The staff are incredibly friendly and go out of their way to assist with any inquiries, not just about the stay but also regarding local facilities and transportation. I felt genuine kindness from all the staff members, making it a wonderful experience.

If I had to point out a slight drawback, the 10 AM checkout time felt a bit early. It would have been more convenient if it were around 11 AM, allowing for a more leisurely departure. However, after checking out, I was able to leave my luggage with the staff and continue sightseeing in the area, which was great. The staff were very accommodating and made the process of storing my luggage hassle-free.

The view of our hotel room during our Autumn stay was unbeatable. It is by the river so hearing it flow adds to the relaxing ambiance. The amenities were amazing - we appreciated the free hot packs and the leg and foot relaxing patch that was replaced daily. Staff are warm and friendly - special shout out to Okada for being helpful during our stay.

Nothing really but informing taller and bigger travelers that the toilet and bath is small so might be a tight squeeze.

The most comfortable beds I've stayed at in Japan (out of 6 other hotels). Location is great for seeing all activities in the Arashiyama area. Staff is very kind. I know some Japanese and they know enough English that communication was not an issue. I think you'd be fine if you only know English and questions are simple.

Breakfast must be reserved by 2pm, but check isn't until 3pm. So breakfast can't be booked at the hotel on the first day. We could not find a restaurant open before 9am so we had convenience store food instead.

The hotel itself is a bit older but awesomely maintained. The room was spotless. The beds where extremely comfy. And I had a marvellous view on the river. Although the water makes quite some noise due to a close waterfall, you barely heard any sound through the insulated windows. I can also imagine it's very nice in summer, since you can listen to the water sound with the windows open while there are insect nets in front of the windows.

The only thing I was missing was a bathing powder or so to make use of the nice little bathtub :)

The arashiyama district is very beautiful and the hotel was calm with great views. The staff were wonderfully friendly and helpful. The location was very handy for local sites. The room was comfortable and clean.

The room was quite basic but good for the price and location. It was a long trip to the city and back and local restaurants closed quite early. Unfortunately there was only one choice of breakfast which was not good for vegetarians.

The hotel was close to the famous Arashiyama bamboo forest, and we enjoyed a magical morning walk there by the river at sunrise. Everything was perfect, with fresh air and a decent room in a superb location. We'd definitely come back if given the chance.

All the surrounding restaurants required advance reservation, leaving us unable to secure a proper dinner; thus, we resorted to a last-minute visit to a nearby convenience store for snacks. More late-night dining options would be appreciated.