Beside being a good hotel in a very good location, staff is really amazing! We went to Sao Paulo to get married and needed lots of help. All front desk staff was amazing but have to mention Gabriel Pinheiro from guest relations for all the help and attention. Once again - Thank you to all Grand Mercure staff!

The breakfast is very rich and tasty. The rooms are spacious and confortable. The gym is good and there is a nice tennis court.

Unfortunately we woke up at 8 in the morning due to construction work in close rooms! This kind of work shouldn’t be done before 10am. Also there is a lot of light shining through the curtains. If you don’t have a deep sleep, it’s kind of hard to get rested.

Nice location. Great breakfast. Shower was super.

Not very well designed room. For example nice to have 2 tables to work and eat at but not good to not have an armchair to sit in, it had to be either the bed or desk chair. Bed pillows were not very comfortable. The hotel feels dated for the price they charge.

Staff were friendly & breakfast was outstanding, with a nice restaurant space. Decor was also very pleasant, particularly in the lobby & restaurant. We had hoped to book a nicer room, however there were none available but the room we booked was still pleasant & comfortable.

While the room appeared clean, the floors seemed a little dusty, & stepping out of the shower & walking across the room & back onto a white bath mat revealed the floor was not well cleaned. The first morning of our stay steam from the shower set off the heat sensor/smoke alarm in our room!

The hotel is amazing, very chique and clean. It has great amenities and a great bar service

The pool was dirty, not very fun and the restaurant was closed during our stay. We also didn't get to have breakfast at the advertised spot

Delicious and amazing value for what it was. Everyday it was a different thing and I loved it.

I did not like that everything had to be served. At some points it was super crowded

Very clean facility, attentive staff right from the reception to the restaurant. The breakfast was amazing, pistachio cake....like what the heck (I mean in a great way) and the waiter made an amazing cup of cappuccino. Overall, a really great experience. Definitely a value for money.

The water in the bathroom shower wasn't hot enough.

The staff is really eager to help for anything the guests are asking for. My room was clean, comfortble, and spacious. The breakfast was great, in fact it exceeded my expectations. Also the in-house restaurant had great dishes at reasonable prices.

The gym was really small

Great breakfast! Great location! Great outdoor facilities! The cafe was also amazing!!!

We thought there was an indoor swimming pool (stated online there was)

Amazing bed, good shower and bathroom. I loved the breakfast but I also missed some items. The pool is isn't very big and with very cold water but that's great on a hot day like today. I loved the bakery that is inside the hotel and you can order on room service also. Its a high quality bakery (like in Paris) with many options. I people working there are lovely also. I had a late check out (14h) without extra charge.

The airconditioning was very weak. I asked a few times for a ventilator on the WhatsApp service and I called 5 times; nobody answered. Just late in the evening I got the message there wasn't a ventilator. When I came to pick up my suitcase I waited 30 minutes because there was just one worker busy with a reservation that seemed to have some problems. There was never more than one person. The breakfast; there was no option for tapioca or omelette. There was not a lot of variety (but the items there were of high quality). The orange juice came is not fresh, but from a pack (but was in a dispenser) you would not expect it in a hotel like this. The juices from glass carafe seemed freshly made.