Staff was super polite and knowledgeable at the front desk and in the restaurant. Very warm and pleasant staff in the bar at night. We loved that you got a homemade smoothie for your breakfast. Room was large, clean, modern and had everything we wanted. Location is perfect if you want to explore Kiel city. Good parking spots, bus and train right outside as well. Mall and shopping close. Great view over the water.

The breakfast was OK and by no means bad! However it did leave a little to be desired, for a perfect rating.It had the bare minimums of a typical hotel breakfast selection. Could have had more homemade things or some Northern German specialities to give it a more unique feel.

The check in staff were phenomenal! So kind and helpful! We were spending a night prior to our MSC cruise. The MSC shuttle bus pick up is across the street, right outside the Rodizio restaurant. We left our luggage at the hotel, went shopping, then showed up to the MSC shuttle an hour before our boarding time and it was easy! The location cannot be beat. The hotel is also across from the train station, you see it right as you walk out. Couldn’t have asked for a better spot!

Nothing

very good location, very practical and clean. check in check out easy and clear. staff very kind and professional. very silent rooms. a good storage for the luggages is available.

unfortunately the AC stop blowing during the night..? Even when we enter the room we had to switch the AC on and wait for a while to get some cold, even woth open window.. we had some arum flowers as decoration at the restaurant for breakfast, but generally speaking the decoration is minimalist .

If you have the chance to upgrade to a suite, do so, the view over the Kieler fjord is amazing with its large ferries sailing daily to Sweden and Norway and the smaller ferries to places like Laboe with its fish restaurants. The suite is beautifully furnished. Personnel are very friendly. Breakfast room and restaurant all excellent. As seniors we found the special parking spaces for seniors especially welcoming!

The location of the hotel was superb, right in front of the train station, making it incredibly convenient. The staff were exceptionally helpful and attentive to our needs, and the breakfast was excellent. Overall, the location was the standout feature of this hotel. I would highly recommend staying here.

Arrived late and without checked in baggage...,thank you british airways! The charming young man on reception...Olé?...went out of his way to help...lent me international adaptors etc and really helpful generally. 4 days here...bag never arrived but staff could not have been more helpful with support and advice.

Nothing

Very high standard rooms with good ventilation and comfy beds. Breakfast was very good with high-quality food and beverages. The location is very good with plenty of shopping centres and restaurants around. Hotel parking was very good with direct access with an elevator.

Nothing really. Everything was perfect.

clean, new, shiny

Weirdest room experience ever: there was some heart-shaped chocolates on my pillow (tasted very old, like 5 years old!), gummy bears, and a do-not-disturb sign on my pillow(!). Also(!) some weird pillow-sized cover sheets without a place for a pillow. And I was a solo-travelling conference guest, which even happened in the same hotel. Really weird and makes me question the hotel’s usual guests… No conditioner, shampoo, soap (just one tube of really harsh one-for-all) in the bathroom, in a 200€/night hotel, which could be my least expectation.

Fantastic location right across road from train station. Taxis right outside. Breakfast was amazing. Reception staff very welcoming and helpful. Also great roof top bar.

The occasional smell of stale cigarette smell. Noticeable because we don't smoke.

Excellent location, spacious and tasteful rooms, superb breakfast, helpful staff.

The hotel has a strange policy of refusing to allow guests access to an iron and ironing board - the only hotel where I have had this experience. The hotel insists that you pay for them to do your ironing within a limited time window each day. This comes across like an attempt to gouge the customer and is not helpful for business travellers.