The front desk staff had no idea what they were doing. First, we were ignored because we arrived when they were talking. When we didn't go away, they told us we had a 4 night stay (we only had a 1 night stay), so that took two people to figure out they were looking at the wrong thing. Then, the room wasn't ready, so we were told to leave and come back. We sat in the lobby and miraculously, the room was ready. Staff didn't seem to care or make any effort to do anything. The hotel itself was fine.

Hire a better front desk staff.

We stayed here years ago and the hotel was better than it was. Breakfast was very good but there was not any packs of Mayo to make my breakfast sandwich. Other than that there was a very good selection of food. The location on the island was fine since we were not going to the beach. The mirrors in the room were very helpful in getting dressed. I really appreciated the ottoman that could be rolled around.

The receptionist was a little short answering my questions like I had interrupted her but that wasn’t a big problem. She did fail to tell me there was a $15 incidental fee added to the total and that it would be refunded so I had to make a trip to the desk and ask why was there a difference in my room total and my credit card charge. I expect the refund to show up soon per her explanation.

Location

Honestly, I’ve stayed in that location, probably four or five times and the entrance via these major potholes in front of some derelict building is ridiculous and I mean… Terrible! That’s really is the only flaw(fly) .. in the ointment. You really should do something about that. I’ve never seen such a restrictive, limited, potentially dangerous entrance to any Hampton Inn. Thank you.

Very good.

I was really looking forward to a cookie when I arrived and was disappointed that they have them only on Thurs, Fri, Sat. Also, the overall lighting in the room was in adequate. I wish there had been a floor lamp by the armchair. It was too dark in the corner where the chair was located to comfortably sit and read.

Location, price, cleanliness

Hotel clerk that checked us in was not helpful. When asked about what restaurants were in walking distance, she said “ I have no idea, thats what the maps are for”. That is totally unacceptable, and one can only hope she was a temp or fill-in

Breakfast was adequate.... Deck clerk was in a vehicle of a friend outside the front door when I arrived. I got the impression she was in that car smoking pot. The driver appeared to be a guy.

Location good for my need. I was not going to the beach. Hotel was clean, Lobby furniture was OK for breakfast but not comfortable otherwise.

The breakfast was delicious. There was a variety of dishes to choose from. The food was kept at the right temperature, and the portions were generous. I even paid a compliment to the lady chef for her home fries. They were very tasty and out of this world.

Nothing esle needed

It was a central location and quiet inside

It was ok and overall seemed clean.I did notice some mold in the shower under the soap holder and a little around the shower control. There was not much hot water in the shower. Breakfast buffet was nothing special.

Room was clean and bed very comfortable. Breakfast was very good with several options for everyone. Location was within walking distance to many restaurants.

I was unable to connect my kindle to the WiFi. Front desk helped but the kindle was unable to maintain the connection.

It was clean for the most part and the breakfast was excellent. The staff was friendly.

I was told over the phone that they rarely have pets in the rooms, maybe a few small pets. Never seen in the kitchen area. We had some pet hair on our socks and there was a small dog in the kitchen area. I would still go there because it seems most hotels allow pets and aren't leaving rooms pet free for those of us with allergies.