The Hotel was spotless , warm and the staff friendly and helpfull , the gym was closed for refurbishment , but the Pool , steam room and Jacuzzi were open , clean and well maintained.

The journey to the room was a bit of a trek up and down stairs , some of the staff doors were a little tatty , the ground floor room reached by going down three flights and up two flights was clean but the TV was badly situated and angled so that it was difficult to watch from the bed. The breakfast was particularly disappointing , plenty of fruit and cerial but the full English was not value for money especially when compared to other establishments.

The hotel is an older style hotel lots of stain glass windows and dark wood, it has a lovely area for breakfast, bar and reception. Our room was large with a decent size bathroom, and lovely size bed. We enjoyed the amenities, Nespresso coffee machine, tea, biscuits and kettle. We also used the leisure centre twice during our visit. Swimming pool is a decent size if a little small, two jacuzzis, a sauna and steam room. We enjoyed these a lot.

Despite the wonderful character of the hotel, incredible attentive staff and brilliant facilities the general appearance was tired and in need of a good deep clean. The leisure centre is used by locals as a gym/membership and when talking to them they spoke about the lack of cleanliness in the leisure centre which we unfortunately had to agree with. We noticed, and having visited both days we saw the same dirt, hair and crumbs on the floors. This was disappointing. We also noticed hairs on the floor and around the bathroom in our hotel room which we would have thought would have been hoovered before our check-in. This however didn’t ruin our stay.

Very clean and friendly. Lots of charm and history in the building

Used the spa facilities and found they were a bit grubby, inside the pool the hand rail. The lights on the pool area could do with been replaced too. But apart from that it was ok. The full English breakfast was awful. The continental was fantastic

Facilities, staff and location were excellent. Great parking facilities and hotel was comfortable.

Cleanliness could have been better and mobile reception was poor

Most interesting architectural features in this lovely old building; the main staircase and stained glass windows are striking, as is the quality of the intricate plasterwork on some ceilings. Very good full English breakfast, cooked freshly to order. Wide choice of cereals, fruit and yoghurts. Courteous and helpful service. The room was clean and well prepared; bed-linen spotless and plenty of towels.

The hotel is very old and, given the layout of buildings that have been added, the room was some distance from reception, with a lots of stairs to reach it. I should have specified on the booking form that, since we are both getting older, we would have difficulty managing all these stairs with luggage, so my fault entirely. Having said this, the staff were most helpful and carried our luggage for us. We will certainly stay here again. Next time I shall make our needs clear.

Nice old converted house with plenty of parking space, set back from the main road. The core is full of character and used in a very sympathetic way. The main rooms are comfortable and well appointed. Staff are all friendly, professional and helpful. Rooms are in various extensions which have been added over the years with a leisure suite in the basement which I didn't use. The room was of good size, nice en-suite with a bath/shower, warm and well lit with an outlook over the rear. Although the hotel was busy it was quiet at night with no disturbances. Breakfast very good, cooked and buffet continental with attentive staff. I didn't use the restaurant in the evening, I don't like sitting by myself!

Someone lifting weights every evening made my room shake when the dropped them!

The hotel is full of history and charming. The staff were friendly and helpful..my room was clean and spacious

I'm unsure if there are any rooms for people with disabilities. I did request one but was informed that they could give me the room off the carpark through the firedoors , that,said the way to the dining room was up and down quite a few stairs so yes I had to go outside to re enter through another firedoor which was open and therefore I then only had 3 steps down to the dining room. The room itself was clean but the bathroom did not have a blind and when dark and the light put on outside in the carpark could see the silhouette of the person doing their abulsions.

The hotel was nice ,facilities are great, we've stayed here twice. My daughter's ipad got left behind, but the receptionists was gleaming, she was very nice, truly honest,she went above and beyond to find the Item. In the end she returned it to us and our daughter was really happy. Very polite and nice staff. The receptionists on the day was a credit to the place, she deserves to be promoted because she was honest and would not receive our tip because she said, "she was just doing her job."

The staff were exceptionally friendly, professional and helpful.

The hotel is tired, the decor and furniture have seen better days, our bed was two bases & mattresses pushed together which kept separating with the slightest movement. The place was clean but worn, the layout is very old and feels a little "fawlty towers". I had the feeling it was being run down and lacked investment. But the staff worked hard, it was clean, warm and friendly

A beautiful hotel, wooden floors,and walls , fantastic stained glass, telling the history of the industrial period of the area. Great breakfast,lots of choice. Took advantage of the leisure facilities, which really helped my health problems. Each and every member of staff were helpful, welcoming,and friendly. It must be a great place to work, I never saw one member of staff without a smile on their face. Would love to stay here again. Location is great too, was perfect for me. The grounds were well kept, was great sitting with a drink, looking over the perfect lawns. couldn't recommend this hotel highly enough.