We had an amazing few nights stay at the Social Hub Madrid. The room was perfect with a view of the Palacio Real (Room 8307). There was lots of choice for breakfast and if you wanted a barista style coffee the staff were at hand to help you make one. The pool area was closed so cant comment on that (it was pretty cold so wouldn't have recommended a swim) but the rooftop bar made up for it. We even managed to take advantage of the happy hour one night. All the staff where excellent and made us feel very welcome, a special thanks to Andrea who went out of her way to help us. Thank you so much for such a lovely time! Chris & Nicola

Hotel has great location, in walking distance to Plaza de Espana and Royal Palaca, has big and convenience parking lot. Breakfast is also rather diverse.

It would be great to have more firm pillows, as the ones in the rooms are really fluffy and soft. Check in also took rather long time, as there is a need to add data for each person who stays in the rooms and we had 3 rooms and 8 people in total, so we spent about 30 min at check in:( may be there is a possibility to have check in online to avoid a need to spend time on reception.

The staff was very helpful and friendly, I really enjoyed talking wit them. Location is amazing, the vibe is nice and the swimming pool is pretty cool.

The property is very well organized - you can find the place to train, to work, to rest and to enjoy the glass of wine in a terrace. I was in love with the ladies who worked during the breakfast - all the explanations, help and just curiosity in you - were making Madrid stay exceptional. I hope that the plan with opening in Porto is coming very soon❤️ My room was overlooking the road, but despite my light sleep I wan’t disturbed by cars. Everything was clean and tidy with a necessary portion of everyday cleaning.

I was annoyed by my check-in experience and I acknowledge that part of it was just a coincidence. It was super hot on that day due to some problem with the ventilation. And given there were 2 people in a row before me I just wanted to have a super light check-in to get to my room as soon as possible. Due to Madrid security rules only passport is the subject to do the check-in and EU residency is not working. Overall I felt overwhelmed with a number of extra details I was in need to provide - I would be happy to have the form in advance to check-in and to make it lighter. By the time I did all the steps, I did not want to listen about the breakfast and the facilities as I wanted just to finish it and to go to my room to rest.

The hotel is pretty new, well equipped. The staff was very welcoming and helpful. The breakfast was good, but with very limited options. A plus for the open spaces (including pool bar space) where you could stay for unlimited time.

The property is not suited for families (especially with with kids), Christians, Muslims or in general religious persons regarding the traditional family. Sometimes the rooms were not cleaned if the special signed was no put on the door and the towels were not changed even if they were left on the floor.

Great hotel with a fantastic atmosphere. The buffet breakfast was great with lots of options of meats, cheese, fruits, yoghurts and pastries. Very worth it! The beds were very comfortable and easy to sleep in late haha! And the bathroom was very spacious.

Only a couple of things they could improve on. We came back to the room twice and they were cleaning. Which is fine generally but when it's 4:30pm and you have been out all day and just want a shower it was slightly annoying and maybe they could organise scheduling better. The other thing is more for future hotels/renovations. Maybe have more shelf space in the bathrooms for toiletries and more hooks for towels. With such a big bathroom it seemed silly that we had to hang our toiletries in hooks and towels on window handles.

The hotel is very clean and the ambiance is very nice and alive. The staff is also very nice. The location was good, few minutes of walking from the main attractions. I didn't really need a car or public transport much. The bed was very comfortable. The room was cleaned everyday, and it had fridge, minibar, hairdryer..etc. I would stay here again.

I spent the first night in a room with balcony to the main street, where the traffic was loud, not the hotel's fault, of course. I asked them to move me to an internal room, and they did. All was good there. So nothing really to complain about.

Great atmosphere and vibe. The staff were super friendly and attentive. It was clean and comfortable and within walking distance to the main attractions. It had everything we needed. Gym was ideal for a workout and has everything you need. I would imagine this hotel would suit a digital nomad especially with the excellent wifi and Co-working areas.

Liked everything and this is more to note rather than a dislike; there was a big difference in the availability of seats near the pool on Friday compared to during the week. We were lucky enough to get seats everytime we were up but there was people not able to get seats Friday evening.

The place manages to meet the needs of a wide variety of travellers, from leisure to work and long term stays. With a fresh and welcoming setup and design the rooms are comfortable to the highest standards and provide ample space. Facilities are very thought through and allow anything from a good gym workout, a swim or lounge with a view of the palace, or working alone or in teams in the various setups across the property, indoors or outdoors. Food is fresh and healthy, great variety at the breakfast buffet as well.

If there are things to improve at all I would suggest to add a bit of storage space and extra light in the bathroom.

Table tennis Balcony- great view of the palace and parks Location- good for the train and metro, and parks, loads of cafes, bars and shops very nearby Soundproofing in room was effective Green/environmental intentions are great but could do more Staff friendly and helpful Breakfast was very good, loads of choice

Bad odour on the balcony and occasionally in the bathroom Too loud and busy in the public areas for older folk like us, no quiet retreats except in our room Need more USB points in the room No 'normal' tea: for non-coffee drinkers need a good supply of English breakfast tea